Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
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Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent and easy purchase through…
Excellent and easy purchase through Amazon. Good price for a reconditioned ‘good’ Apple Watch 8.
Speedy delivery within 48 hours.
Lovely watch. Works well.
However, strap is a bit tight as it wasn’t clear in the listing it was a ‘youth’ size.
Also, it didn’t match with my iPhone X so I’ve had to add it to a family members phone, not ideal. ( I did check it was compatible beforehand but the watch is iOS 26, my phone is not. )
Also, main niggle is battery life. I have to charge it every day and can’t trust it if I go out for the day so would really like a new battery, if possible, as I’ve only just purchased the watch and I would have thought a ‘good’ reconditioned watch would have a ‘good’ battery. Many thanks
July 31, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Victoria,
Thank you for such a thorough and honest review — really glad the watch arrived quickly and is working well overall!
On the strap size — we take on board that the listing should make the size more prominent and we'll look into improving that clarity.
On the iOS compatibility — Apple Watch Series 8 does require iOS 16 or above, so it's worth checking whether an iOS update is available for your iPhone X to see if that resolves the pairing issue.
On the battery — we'd really like to help with this. If you're having to charge daily and feel the battery life isn't matching the 'good' grade description, please get in touch at contact@grademobile.co.uk with your order reference and we'll look into a resolution for you under our 12 month warranty.
Hope to get this all sorted for you!
Best,
Grade Mobile Customer Support Team
Quick and simple
Quick and simple. Phone arrived the next day and looks great
I had been scanned a few days earlier by BONVYA so I was skeptical but I needn’t have been as Refurbed were a pleasure to deal with and I’ll be using them again.
July 28, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Tracey,
Really glad the experience restored your confidence after a worrying encounter elsewhere — and that the phone arrived the next day looking great!
We're proud to be one of the sellers on Refurbed and it's great to hear the experience was a pleasure from start to finish. We hope to see you back again whenever you're ready for the next one!
Best,
Grade Mobile Customer Support Team
Hye I like your giveaway of iPhone I…
Hye I like your giveaway of iPhone I already participated PLZZ give me this give away I really need this for making HD quality videos for my content I hope I will win 🌸🌸
July 31, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Afsha,
Thank you for the kind words and good luck — fingers crossed! 🌸
We love hearing from content creators and hope to welcome you as a customer soon. Watch this space!
Best,
Grade Mobile Customer Support Team
Excellent condition despite being…
Excellent condition despite being graded as acceptable !
Arrived on time at a good price. Battery life as described.
Very pleased
July 15, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Brian,
Exceeding expectations even on an acceptable grade — we'll take that as a win! Thank you so much.
On time, great price and battery life as described — really glad it all came together perfectly for you. Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Feel like I'm being forced to leave a…
Feel like I'm being forced to leave a review before my evaluation, post early bonus, when packaging arrived 5days after requesting
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Aaron,
Thank you for flagging this and we completely understand the frustration.
Our review incentive is genuinely meant to be offered after the process is complete — not before. If the timing of the request felt pressured or premature, that's something we'd like to look into as it's not how the programme is intended to work. We want honest feedback based on the full experience, not just part of it.
On the packaging taking 5 days to arrive — we're sorry for that delay. We'll keep an eye on your order and hope the rest of the process runs smoothly for you. Please don't hesitate to get in touch at contact@grademobile.co.uk with your order reference if you need anything.
Best,
Grade Mobile Customer Support Team
I trusted it and this was so genuine
Interaction was good through online it looks genuine
July 17, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Trusted and genuine — that's exactly what we are and exactly what we want every customer to feel! Thank you.
Hope to welcome you back again soon!
Best,
Grade Mobile Customer Support Team
Excellent company
The package was received quickly. The process was smooth. They offered a lower offer and i was given the option to accept or counteroffer and we agreed a counteroffer im extremely happy and would highly recommend the company. Fast payment once agreed a fee
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jenny,
Counter offer agreed, extremely happy and fast payment to seal the deal — that's exactly the outcome we want for every customer! Thank you.
Really glad the process felt smooth throughout and we'd love to have you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Lyza,
Very good is what we're all about — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Quick and easy process
Easy enough to return and quick turnaround after thorough checks and transaction was simple. Good service.
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Easy return, thorough checks, quick turnaround and a simple transaction — all the right ingredients! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Quick, easy and money sent fast — exactly how it should be! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Hope to win ❤️
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fingers crossed for you! ❤️
We hope to welcome you as a customer soon — good luck!
Best,
Grade Mobile Customer Support Team
Great!!
Received a very reasonable offer for my device (order GMB276983 )Packaging was sent straight away with a postage label included. I sent my device and it arrived the very next day. You have a 14 day window where they will honour the price quoted (if it turns up in the quality expected). I was cutting it fine so I thought they might mess about so as to not honour the price but they quoted me within the window. I was so happy! They sent me the price and I accepted. The money was in my account within an hour and this was at 5pm on Monday! I would defo use this company again.
* I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive *
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jade,
Quote honoured right up to the window and money in your account within an hour — even at 5pm on a Monday! That's the Grade Mobile standard and we're really glad it came through for you.
Really appreciate the trust you placed in us and we're pleased it was well founded. We'll see you next time!
Best,
Grade Mobile Customer Support Team
Quick & Easy & Speedy Payment
Quick, easy & speedy payment
Can’t ask for more than that !
Will 100% use again
July 20, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Kevin,
Quick, easy and speedy payment — and a 100% coming back! We genuinely can't ask for more than that. Thank you.
We'll be ready whenever you are!
Best,
Grade Mobile Customer Support Team
Overall positive
I found the process of selling my phone with Grade Mobile started strongly worh prompt communication and delivery of the mail kit for the phone to be sent in. A range of postage options were provided which is great.
Initially the quote was high only to be offered much less. I declined this and submitted a counter offer to which another offer significantly higher was made which was accepted.
Order: GMB276604
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a balanced review — really glad the process started smoothly and that the counter offer got you to a significantly better figure!
We hear you on the initial revised offer being a disappointment and we appreciate you pushing back. The flexibility to negotiate is there for exactly this reason and we're pleased it landed in the right place for you.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Wrong Phone Sent, Poor Support and No Clear Resolution
I am extremely disappointed with my experience with Grade Mobile.
I ordered a refurbished Samsung Galaxy S25 Ultra 1TB in Excellent condition through Amazon. The phone was purchased specifically as a birthday present for my partner and was due to arrive on her birthday. Instead of receiving the 1TB model that I ordered and paid for, Grade Mobile sent me the 256GB version.
This was not a minor difference. The phone supplied had only one-quarter of the storage I purchased. The Amazon order clearly showed the selected option as 1TB, so the wrong product was dispatched by the seller.
I contacted Grade Mobile immediately and clearly explained that I wanted the correct 1TB version as a replacement. However, their customer-support team repeatedly avoided answering this straightforward question. Instead, they kept sending generic instructions about returning the phone and processing a refund.
I asked several times:
Will you replace the incorrectly supplied 256GB phone with the 1TB version that I actually ordered?
Despite multiple emails, I still did not receive a clear yes-or-no answer. Responses often took two or three days, and when they eventually replied, the messages appeared to be generic templates that did not address my actual concern.
To make matters worse, I have been told to arrange and pay for the return postage, even though the seller sent the wrong product. I should not be left out of pocket or inconvenienced because of their fulfilment error.
This experience completely ruined what was supposed to be a birthday present. My partner was left without the correct phone, while approximately £646 of our money was tied up in the order. We are now expected to package and return the incorrect device, pay for postage, wait for the seller to receive and inspect it, wait for a refund, and then begin searching for another phone.
The seller’s mistake has created unnecessary stress, inconvenience and delay. Amazon support also directed me back through the seller’s return process, so there has been no practical resolution so far.
I did not initially ask for a refund. I simply wanted Grade Mobile to take responsibility and send the correct 1TB phone that I ordered and paid for. Their failure to answer that basic question, combined with slow and unhelpful communication, has made this one of the worst purchasing experiences I have had.
Order reference: 3***20
I would strongly advise customers to carefully check the storage and specification of any phone received from this seller immediately after delivery. Based on my experience, I cannot recommend Grade Mobile. Feel like being scammed.
July 24, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for taking the time to share this in such detail and please accept our sincerest apologies for the experience you and your partner have had.
Receiving the wrong storage variant on what was meant to be a birthday present is completely unacceptable, and we're sorry the communication that followed did not give you the clear answers you deserved. You asked a straightforward question and you should have received a straightforward answer — that didn't happen and we take full responsibility for that.
On the return postage — you should not be covering that cost when the error was on our side and we will make sure that is arranged for you at no charge.
Please get in touch directly at contact@grademobile.co.uk with your order reference and a senior member of the team will reach out to you immediately to arrange the correct resolution without any further delay.
We are truly sorry for the stress this has caused.
Best,
Grade Mobile Customer Support Team
Offer reduced by 31%!
My iPhone was in pristine condition. Grade offered to purchase for £340. I duly dispatched the phone in my “new” iPhone box which provided perfect packaging. Grade upon receipt modified their offer from £340 to £235! Needless to say their offer was declined! I now await the return of my mobile which I will sell elsewhere. Needless to say I would not recommend Grade Mobile.
July 29, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Peter,
Thank you for sharing this and we're sorry the revised offer was such a significant drop from the initial quote on a phone you describe as pristine and carefully packaged.
We're glad you exercised your right to reject the offer and we'll make sure your device is returned to you safely and promptly. You are of course always entitled to do so and we would never want anyone to feel pressured into accepting a figure they're not comfortable with.
If you'd like us to review the inspection findings before your device is returned, please get in touch at contact@grademobile.co.uk with your order reference.
We're sorry we couldn't reach an agreement on this occasion and we wish you well with your sale elsewhere.
Best,
Grade Mobile Customer Support Team
Easy to navigate and quick delivery as…
Easy to navigate and quick delivery as well as great prices
July 29, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Easy to navigate, quick delivery and great prices — the three things that matter most! Thank you for sharing.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Misleading Trade In Offer
Before sending my phone, I compared several trade in companies online, and Grade Mobile came out with the best offer. However, after they received my phone, they reduced their offer by £180 from their original quote. I rejected the revised offer, after which they invited me to submit a counter offer. I did so, asking for £80 less than their original quoted price, and they accepted it immediately.
This makes me question their pricing process. If they were willing to pay that amount without hesitation, why make such an unreasonably low offer in the first place? It gives the impression that the initial reduction was simply an attempt to see how much they could persuade customers to accept.
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Macdonald,
Thank you for such a thoughtful and well-reasoned review — you raise a fair question and one we'd like to address honestly.
Our revised offers are based on a physical inspection of the device and are not intended as a negotiating tactic. However, we completely understand why the speed at which your counter offer was accepted raises questions about whether the initial revision was calibrated correctly. That's feedback we take seriously and will be reviewing internally.
We're glad a figure closer to your expectations was ultimately reached and that the process worked in your favour. But we hear you — the gap between initial quote, revised offer and accepted counter offer should not feel as wide as it did.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Thank you again for raising this so clearly.
Best,
Grade Mobile Customer Support Team
Happy with my experience from their…
Happy with my experience from their customer support etc however I was disappointed because my watch arrived with 71% battery health when the description promised at least 80%, I did get in contact and they told me to return and they would offer replacement/ refund depending on their stock, however I decided to keep the watch and they agreed a 15% refund.
Order: 380540
July 20, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Georgia,
Thank you for sharing this and for being so understanding throughout.
A battery health of 71% when our listing guarantees at least 80% is something that should never have happened and we apologise for that. We're really glad our team was responsive and that a resolution you were happy with was reached — the 15% partial refund was the least we could do in the circumstances.
We hope you enjoy the watch and if anything else comes up please don't hesitate to get in touch. We're always here at contact@grademobile.co.uk.
Best,
Grade Mobile Customer Support Team
I ordered Apple Watch it came in good…
I ordered Apple Watch it came in good time but was too big for me. I sent it back and had an email asking me what I’d like to do next ie refund, replacement etc. I found it all seamless and very good customer service
July 21, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Gaye,
Really glad the return process was seamless — that's exactly how it should feel when something isn't quite right!
Sometimes a size just isn't the right fit and we want to make sure resolving that is as easy as the original purchase. Really pleased the customer service came through for you and we hope to find you the perfect watch whenever you're ready!
Best,
Grade Mobile Customer Support Team
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