Grafiksbox Reviews 266

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

**DO NOT BUY FROM THEM !** I purchased a lyric video from Grafikbox on December 26, 2025. The video was delivered on December 28th, but it contained a significant error—an entire sentence... See more

Rated 1 out of 5 stars

I really like the product itself—it looks great and feels high quality. However, the customer service experience hasn’t matched the same standard. It’s been 3 days since I placed my order, and the pro... See more

Rated 5 out of 5 stars

A legitimate platform that allows artists to purchase cover arts at honestly a really fair price. Lots of variations and covers to choose from. Definitely worth checking out! Mostly geared towards hip... See more

Rated 4 out of 5 stars

Great delivery! I just wish there's an option to choose which part of the song will be used for Instagram stories and post. It was automatically selected the start of the song but I wanted it to make... See more

Company details

  1. Design Agency

Written by the company

World's first Cover Arts Marketplace. Proud to work with thousands of artists every year. Specialized in Hip Hop, Trap and Reggaeton.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

266 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Not good business …

Not happy no replys to my emails mistakes not fixed so don't know if I'll be using again

October 3, 2022
Unprompted review
Grafiksbox logo

Reply from Grafiksbox

Hey John!
The team has already contacted you and we can help you to edit and resend your order without any problem.

Thank you for contacting us!

Rated 2 out of 5 stars

I did receive the images on time but I…

I did receive the images on time but I didn’t like the quality of the images because the colors look very light and faded, which made it look like a cheap work and I already tried to reach out to them and haven’t got a response yet.

September 23, 2022
Grafiksbox logo

Reply from Grafiksbox

Hello Daniel!
Thanks for your feedback, we ask you to contact us and we can help you to get the result you want in your artwork.

Let us know and we can solve it as soon as possible, thank you!

Here is our email: orders@grafiksbox.com

Rated 1 out of 5 stars

These guys have lost it

These guys have lost it. Great service early this year. I don’t know what happened. They won’t even take replies from their customers. I will not use them going forward. I do not recommend their services anymore.

September 21, 2022
Grafiksbox logo

Reply from Grafiksbox

Hello Nicolas!
Don't worry, due to the high demand of work the team is taking a little more time to respond to the mail, we will contact you as soon as possible to help you and give you the best service, we are here to help you.

Thanks for your understanding!

Rated 1 out of 5 stars
Grafiksbox logo

Reply from Grafiksbox

Hello! Don't worry, you can send an email to our support and we will be able to help you. Thank you! support@grafiksbox.com

Rated 1 out of 5 stars

Can't really see the artists name

Can't really see the artists name, white text on a white background is not always the best way to write something...

September 1, 2022
Grafiksbox logo

Reply from Grafiksbox

Hello! Send an email to our support and we can help you edit your cover and get the result you want, Thank you! support@grafiksbox.com

Rated 1 out of 5 stars

Spelling error

There was a spelling error that wasn’t amended after I was told it would be fixed. This resulted in me not being able to use my promotion.

Great art work but rubbish customer service.

August 16, 2022
Grafiksbox logo

Reply from Grafiksbox

Hello! You can contact our team and we can make the changes you need for your promotion, just let us know, thank you very much! support@grafiksbox.com

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