Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to he... See more
Company replied
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... See more
Company replied
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situat... See more
Company replied
Company details
Written by the company
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contact info
38 W Gorgie Parks, EH14 1UT, Edinburgh, United Kingdom
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4.5
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your help today.
Thank you for your help today setting my card reader up.
Very quick and easy.
Thank you
August 24, 2024
Unprompted review
Reply from Grafterr
Thank you for your feedback! We're glad to hear that setting up your card reader was quick and easy.
If you need any further assistance, we're always here to help! 😊
Reply from Grafterr
Thank you for your kind words! We're thrilled to hear you received excellent service from Ben.
Feel free to reach out. We’re always here to help!
Team Grafterr
Very good customers service.
August 2, 2024
Unprompted review
Reply from Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Very helpful team every time we call!
August 8, 2024
Unprompted review
Reply from Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Member of staff was very helpful thanks…
Member of staff was very helpful thanks guys
August 7, 2024
Unprompted review
Reply from Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Every minute counts…
Customer service and help desk as it should be… in today’s world of e-commerce management, epos, qr ordering and integration - every minute counts when it comes to revenue and profitability. The Grafterr team are quick to respond and will go that extra mile as standard when it comes to resolving a client side issue. 10 out of 10 - thanks for all your help.
July 25, 2024
Unprompted review
Reply from Grafterr
Thank you so much for your fantastic review! We're delighted to hear that our support team met your expectations.
We are always here to help whenever you need us. Thanks again for your support!
Team Grafterr
Darren is a superstar
What makes my experience with Grafterr so great is the customer support we have received - in particular from Darren.
Any question or query we have ever asked has been answered in a timely manner with a good solution.
I have full confidence going forward that the support we have received from Grafterr with continue being excellent with Darren working with us.
July 8, 2024
Unprompted review
Reply from Grafterr
Thank you for your wonderful review! We're thrilled to hear that your experience with Grafterr has been so positive, especially with the support you've received from Darren. We're proud to have him on our team, and it's great to know that he's been able to provide timely and effective solutions to your questions and queries.
Your confidence in our continued support means a lot to us, and we're committed to maintaining the high level of service you've come to expect.
Thanks again for your support!
Team Grafterr
The technical/service team is the best…
The technical/service team is the best that I have ever worked with. Has always received quick and effective responds. No matter what time of the day or night the call is, I have received their service. Very friendly and helpful.
July 5, 2024
Unprompted review
Reply from Grafterr
Thank you so much for your amazing review!
We’re glad our team has been friendly and helpful, and we’re committed to continuing this level of service. Your feedback means a lot to us!
Thanks again for your kind words.
Team Grafterr
Great for the leisure industry…
I run a bowling alley in Scotland and we have used Grafterr for our POS and have been using QR pucks to help let people order from their lane. It's been great so far and I'm impressed with the support and product. I used to use SumUp but this system is a lot better
July 1, 2024
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience with Grafterr! We're thrilled to hear that our POS system and QR pucks are making a significant difference at your bowling alley.
We look forward to continuing to support your business and are here whenever you need us.
Thanks again for choosing Grafterr!
Team Grafterr
Feedback for Arqam
What a person Arqam is, just opened new restaurant in Callander I was struggling with my system for literally a month and no one helped me and Arqam was the only one who solved all my problems while being there on the phone , guiding through each and every issue and he was very patient over the call. Thank you so much for your help.
June 28, 2024
Unprompted review
Reply from Grafterr
Thank you for taking the time to leave such a wonderful review!
Arqam and the rest of our team are just a call away. Thank you for choosing us to support your new venture in Callander!
Team Grafterr.
Applied for job qualified at and ignored
Applied for a job with a description of needing done ASAP ... with my skill set 10mins from my front door that was always getting let down from other people not herd a thing application hasn't even been reviewed wast of time getting involved with them
June 21, 2024
Unprompted review
Reply from Grafterr
Thank you for your feedback, and we’re sorry to hear about your experience. We strive to ensure every job application is reviewed thoroughly, and we apologise if this process took longer than expected in your case.
We’ll be looking into what happened to make sure we improve our recruitment process.
Thank you for your understanding.
Team Grafterr
Reply from Grafterr
Thank you for your review!
We're glad to hear that your issue was resolved successfully. If you need any further assistance or have more feedback, please feel free to reach out.
Team Grafterr
Great service 👏 helping us a lot in…
Great service 👏 helping us a lot in any time we call
June 16, 2024
Unprompted review
Reply from Grafterr
Thank you so much for your kind words!.
If you ever need any further help, please don't hesitate to reach out. We're always here for you!
Best regards,
Team Grafterr
Stanny has been an absolute lifesaver
Stanny has been an absolute lifesaver, assisting me with setting up, installation, and providing guidance on how to use it. I couldn't have asked for a better helper!
June 12, 2024
Unprompted review
Reply from Grafterr
Thank you so much for your kind words!
Providing excellent support and guidance is a top priority for us, and it's wonderful to know that Stanny made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
It was wonderful support like he solved…
It was wonderful support like he solved our problem withi 2 minutes
June 11, 2024
Unprompted review
Reply from Grafterr
Thank you for your wonderful feedback!
If you have any further questions or need additional help, please don't hesitate to get in touch. We're always here to support you!
Best regards,
Team Grafterr
Spoke to Neil Johnson he's very…
Spoke to Neil Johnson he's very supportive with my query. The way he is dealing with the customers is so good.
June 6, 2024
Unprompted review
Reply from Grafterr
Thank you for your kind words! We're thrilled to hear that Neil provided you with excellent support and handled your query so well. Customer satisfaction is very important to us.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Team Grafterr
Speedy service
Neil was great. He gave me step by step instructions to sort the problem out I had with the software using a video call and we were up and running within ten minutes. Impressed!
June 5, 2024
Unprompted review
Reply from Grafterr
Thank you for your kind words! We're thrilled to hear that Neil was able to help you resolve the issue quickly and efficiently.
Your feedback is greatly appreciated, and we're glad you were impressed with the service.
Thanks for choosing us!
Team Grafterr
Stay away from them
Stay away from them. You will loose your customers and your peace. They are good on promising but nothing else! They don't have something to work properly only promises. The till is full of bugs. The online ordering system doesn't send the orders to the kitchen display and the kitchen display is just dummy.
You are the provider and you know that. How can you explain that your system is the maybe the only in the UK that cannot summarise the same product when you print the receipt?
So far a small amount you print one meter of paper and the customer needs half an hour to check the receipt!
How can you explain that I'm missing online orders from your system and except that you charge me platform fees for cancelled orders? When I'm asking for a refund you are disappeared! No after sales support only promises!
Try to fix serious issues with your software and don't waste your time with reporting reviews! Doesn't fix the critical issues that you have!
The issues that I have already mentioned to you are 100% real.
May 19, 2024
Unprompted review
Reply from Grafterr
We appreciate your feedback and take these concerns very seriously!
We have carefully reviewed the information you provided and checked our records across all of our teams and products.
Unfortunately, we are unable to find any records associated with your email, name, or phone number in our system.
It appears there may have been a misunderstanding regarding the provider. We kindly ask you to review the details, and if you find that we are indeed not the service provider in question, please consider removing your review.
Update:
We strongly contest the authenticity of the issues you've described, as they do not align with the known functionality of our system.
If you are indeed a customer, please provide specific details or account information that we can verify, as the information previously provided does not match our records.
Since we cannot verify your account and you have not provided valid information, we will be compelled to report this matter to Trustpilot.
Best regards,
Team Grafterr
Great platform, great team.
Grafterr have a very comprehensive platform for hospitality businesses; POS, Self-serve kiosks, KDS, online ordering, payments. It took a few days to get everything up and running but the team were super supportive and answered all my questions. I've been using the system in my London based QSR for a few months now and my team love it, very user friendly and it's a massive improvement over our previous provider Tevalis
May 17, 2024
Unprompted review
Reply from Grafterr
Thank you so much for your wonderful review!
We're thrilled to hear that our platform is making such a positive difference for your QSR. It's great to know that your team finds the system user-friendly and a significant upgrade from your previous setup.
We're always here to support and answer any questions you might have. Thanks again for choosing Grafterr!
Best regards,
Team Grafterr
Reply from Grafterr
Thank you for your feedback!
We're glad to hear that we were able to resolve the problem. If you have any other issues or need further assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
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