Grailed Reviews 2,979

Chris was the Grailed representative assigned to my claim/case!! Chris was amazing! He was beyond courteous and professional!! A package thst I purchased went missing and Chris went above and beyond what he had to for me!! He kept me a breath every step of the way! It does not happen often but when it does one can only pray that you get a guy like Chris!! He made a very unpleasant situation the very best he could have! I do not have a single thing to complain about!! In every possible way he exceeded what I wished for to handle my claim!!! It takes a very talented person to maneuver being professional and endearing at the same time. Chris does this skill with ease!! A true professional!!!!!!

Took at little while to get everything sorted out but eventually everything worked out and got refunded. Quick response time as well.

Thank you to the Grailed team for how helpful they’ve been assisting me with authentication and responding in a promptly manner to me everytime I message about any inquiry. They made me feel like a very valued customer the way they handled my ticket. Good for business 10/10

A seller not responding to my messages, hit up Grailed to see if I could get a refund and they came through with the quickness.

My Experience was great because I purchase an item. Unfortunately, I did not receive However I spoke with Michelle and her team and handle everything in a timely fashion and refunded my Money. Good customer service

customer service was amazing, had issues with a purchase and they gave me a full refund

Easy refund since seller did not ship. THEY brought up refunding me before I had to ask. Gave seller only 48 hours or money back. Thanks guys.

Grailed banned my account without any real reason.

I was an honest seller with full documentation and 100% positive feedback. They banned me after I followed their own instructions to create a new account, since I lost access to my old email. I sent them proof that I wasn’t a scammer — they ignored it.

Their system is broken: account access is tied only to email, and their support is completely useless. Instead of helping, they just replied with “We reserve the right to ban you.”

This is not a professional platform. If you’re a seller — avoid Grailed. They don’t care about you.

Great experience and they were very helpful

I was scammed but ended up getting a full refund and the user got banned this was all in a timely manner thank you grailed

Usually things are great on Grailed. But for this recent purchase, I waited a while just to receive an item with incorrect measurements, and actually had to partially pay to send it back. Thankfully Grailed refunded me, not til after the seller received it though, and they wouldn’t refund the partial payment that I had to pay unfortunately. I know for next time, thanks.

I sold a 100% authentic 15 handbag for $2000 on Grailed. I paid $200 for international shipping from Europe. The buyer received the item and never reported any issue.

Suddenly, my account was frozen and Grailed claimed the item didn’t meet their “authenticity standards” — without giving any proof or opening a dispute. They are returning the item ( for a werk now:( …but I received no payment, no refund of shipping costs, and no compensation.

Their customer service is robotic and refuses any real communication or transparency. This is abuse of power and a serious warning to all international sellers — do NOT trust Grailed. You can lose your item and your money in one click.

I've purchased an item (adidas footwear) and the number of my purchase wasn't corresponding to my eu leg number. So I've opened a request to cancel this order. They resolved the issue in less than 48 hours. Money back guaranteed...
Thanks to grailed...

Bought an item a few months ago and tried to resell it again. Item didn't pass verification but they reimbursed me for my original purchase. Thank you

Shit site, doesnt help if you get damaged product

Cressy and Silvia were very helpful and got me the refund I was due. Great help!

If I could give zero stars I would! Will never use Grailed to buy anything ever again, I bought a hoody which seller Generated a USPS tracking number for but never posted, it took 5 emails and nearly 3 weeks before Grailed confirmed would refund which I then had to wait a further 5 to 7 days to receive, talk about a wait of a month of my life sending chase e-mails after e-mails, clearly understaffed to the point you are left waiting for replies.

Bought on Grailed previously with zero problems. This time my chosen Seller sold an item as new, but did not disclose several defects. Reached out to Customer Service. Grailed took care of the problem as quickly a possible, facilitated a return of the purchased item and refunded me once the return had reached the Seller. I will continue to shop Grailed. An available situation, ultimately, but Grailed took care of me as a Buyer very will. Hats off to Tracy at Grailed. Thank you

I had one of the best customer support experiences ever, thanks to Jack from Grailed. My situation was a bit complicated — involving an international return and customs fees — but Jack was calm, fast, and incredibly helpful. He provided clear answers, followed up on everything, and made me feel supported from start to finish.

This is the kind of support that builds real trust. If all reps were like him, online services would be on a whole different level. Thank you, Jack, and thank you Grailed!

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