Grail Watch Club Reviews 

888
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism and helpfulness of the staff, particularly a specific staff member, who ensures genuine and pleasant interactions. Many appreciate the transparency and fairness of the competitions, often noting the excellent odds and exciting live draws, making them feel confident about participating. The user experience is frequently praised, with the website described as very easy to use and the entire process, from entry to prize reception, being seamless. Reviewers are thrilled with the quality and selection of products, often winning dream watches that arrive exactly as advertised, reinforcing the company's trustworthiness and fantastic opportunities.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently reporting an amazing and seamless... See more

Competition

Reviewers highlight positive aspects of competition, praising the ease of entry and the professional... See more

Product

Clients share positive opinions on the product, with many expressing delight at winning luxury watches like... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting their... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

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4.9

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192 reviews in the last 12 months

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Rated 5 out of 5 stars

I won with a single ticket

I won with a single ticket, in my first ever entry! James was thoroughly excellent to deal with - friendly and honest, he understood the shock I was going through at winning and took time to size the watch for me and explain how to use it. A wonderful experience.

March 1, 2026
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Reply from Grail Watch Club

Thanks so much Neil - it was my pleasure. Wear her in good health! James

Rated 5 out of 5 stars

Great watches low odds 👍🏻

Always informed of the winner and great watches every draw . An honest clean easy to use site.i even know of a winner !.... my nephew Tom Evans ! I aim to try and be as lucky 🍀🤞

February 25, 2026
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Reply from Grail Watch Club

Thanks so much Tony! Hope Tom's still enjoying his "Rootbeer" - hopefully it's your turn next! 🤞🏻

Rated 5 out of 5 stars

Winner's Review

Got a call from James at Grail the night of the competition with the incredible news that I’d won an unworn 2019 Submariner Hulk — safe to say it was a surreal moment!

James was extremely accommodating, arranging to meet almost immediately (the next day!) and following up throughout the process. The whole experience felt professional, seamless, and genuinely exciting from start to finish.

A brilliant company to deal with and a fantastic experience all round. Highly recommended.

February 19, 2026
Unprompted review
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Reply from Grail Watch Club

Thanks so much Tallis - was a pleasure meeting you and I'm glad you love the watch. Wear it in good health! 💚

Rated 1 out of 5 stars

Jamie burley won again what a surprise…

Jamie burley won again what a surprise .. I’d stay clear of these raffles guys something isn’t right same winners multiple times

February 22, 2026
Unprompted review
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Reply from Grail Watch Club

Hi Brian, sorry to hear you're upset with the latest draw result. As always, the draw was broadcast live and the winner was chosen at random by an independent 3rd party; randomdraws.co.uk. Random Draws publish a draw certificate confirming all the details of the draw and you're able to enter your order number for them to confirm that your entries were included. The live draw video and the link to the draw certificate are both available on the "Past Winners" page of our website.

You can learn more about how Random Draws works on their website but in a nutshell the process is entirely random, compliant and audit proof; it's why they exist and why we and many others pay for their services. It's extremely transparent and straightforward.

Repeat winners are common place in the prize comp space, particularly with low odds comps like the ones we run (last night's was capped at just 499 entries). The majority of our winners continue playing after their win, so over time the number of people entering who have won before tends to creep up. We've been operating for almost 5 years now and we're onto our 288th comp.

That said, repeat winners are the exception rather than the norm. We've drawn 287 comps to date and had 258 different winners; 237 people have won once, 15 twice, 4 three times and 2 have now won four times (including Jamie who won last night).

Hopefully that provides some clarity but if you would like to discuss further then please email me on james@grailwatchclub.com and I'd be happy to answer any other questions you have either via email or over the phone.

All the best, James

Rated 5 out of 5 stars

Rolex Pepsi Jubilee

I always dreamed of owning a Rolex. I came across Grail Watch Club and started playing, hoping that one day my phone would ring. I never played for a few months and I went back onto the site when I saw on of my dream watches. I was lucky enough to receive a call from James to tell me I had won a Rolex Pepsi. It was only my 5th time playing. I was in shock when the call came through. James made the process straightforward for me to receive the watch ASAP. I can’t thank these guys enough. Would highly recommend and will be playing again for another Grail Watch.

February 15, 2026
Unprompted review
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Reply from Grail Watch Club

Thanks so much Aadil - it was our pleasure. Enjoy the Pepsi and wear her in good health! ❤️💙

Rated 5 out of 5 stars

Entered and won

Entered, and won. Low odds competitions. Handover is personable. Highly recommend

February 8, 2026
Unprompted review
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Reply from Grail Watch Club

Thanks so much Akhlaq - was a pleasure. Enjoy that Sub! 💙

Rated 5 out of 5 stars

Great experience.

Great service, very straightforward to enter competitions and fantastic communications.

February 11, 2026
Unprompted review
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Reply from Grail Watch Club

Thanks Lee! 💙

Rated 5 out of 5 stars

Whole process was nice and smooth thank…

Whole process was nice and smooth thank you again to James for making the watch pick up special hope to win again soon!

February 14, 2026
Unprompted review
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Reply from Grail Watch Club

Thanks Aaron - was great meeting you. Enjoy the Speedmaster and fingers crossed for the next one! James

Rated 5 out of 5 stars

Trustworthy

Didn’t win, but trustworthy company

February 1, 2026
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Reply from Grail Watch Club

Thanks so much Mark and better luck next time! James 🙏

Rated 5 out of 5 stars

Great watches

Great watches. Reasonable odds. Easy entry. Transparent results.

February 1, 2026
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Reply from Grail Watch Club

Thanks so much Neil - GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

Excellent

Excellent, would definitely recommend, some lovely watches

January 18, 2026
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Reply from Grail Watch Club

Thanks so much Andrew - Good luck! 🤞🏻

Rated 5 out of 5 stars

Brilliant

Brilliant, would highly recommend everything is straightforward and transparent trustworthy and easy to navigate

November 19, 2025
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Reply from Grail Watch Club

Hi Liam, thanks so much for such a nice review - massively appreciated. Good luck! 💙

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