Grail Watch Club Reviews 

888
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism and helpfulness of the staff, particularly a specific staff member, who ensures genuine and pleasant interactions. Many appreciate the transparency and fairness of the competitions, often noting the excellent odds and exciting live draws, making them feel confident about participating. The user experience is frequently praised, with the website described as very easy to use and the entire process, from entry to prize reception, being seamless. Reviewers are thrilled with the quality and selection of products, often winning dream watches that arrive exactly as advertised, reinforcing the company's trustworthiness and fantastic opportunities.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently reporting an amazing and seamless... See more

Competition

Reviewers highlight positive aspects of competition, praising the ease of entry and the professional... See more

Product

Clients share positive opinions on the product, with many expressing delight at winning luxury watches like... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting their... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

888 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(888)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

On Sunday evening

On Sunday evening, James called to inform me of my win. In just 12 hours, the watch was personally delivered to my doorstep. Absolutely thrilled with the watch, and I definitely plan to participate again.

December 21, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Hi David, we have requested more info as don't believe you have ever had a win with is, so we're someone confused by your review. Many thanks, James

Rated 5 out of 5 stars

GMT 2 Batman

I have had 1 win with Grail and James was a pleasure to deal with. Wasn’t able to collect the watch in person but James sorted out the delivery to the north Highlands without any hassle. Waiting patiently for the next one !

December 21, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Neil - hope you're still loving the watch! 💙

Rated 5 out of 5 stars

Great company

Great company, easy to enter with no issues. Keeping my fingers crossed for a win soon!

December 18, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Kamlesh - GOOD LUCK! 🤞🏼 💙

Rated 1 out of 5 stars

SAVE YOUR MONEY… Been playing every…

SAVE YOUR MONEY… Been playing every week if not every other week for the last 2 years Spent thousands of pounds close to the 5k mark now 😂😂 never won a thing believe me when I say you are far better off saving up for the watch seen the same people as multiple winners 3+ watches kinda takes the joy out of it when the same people seem to keep winning.. dodgy or coincidence u decide

December 14, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Hi Brian, I'm sorry you're dissatisfied with our business and feel inclined to leave a one star rating. As you've left an organic review (not linked to an order) and not provided any further information as to who you are, we're unable to look up your details. We can however search our order database for everyone named Brian that has bought a ticket in the time we've been trading; there are 50 in total. The vast majority of those have entered once or twice and none have spent anywhere close to £5,000.

Regardless, we operate prize competitions. "I've not won therefore it must be a scam" isn't a particularly fair appraisal of what we do or how we do it. The model is very straightforward and incredibly transparent; a set number of tickets, a set ticket price, a firm closing date and detailed information of the prize on offer. Every prize draw is conducted live and the winner is selected at random by an independent third party (randomdraws.co.uk) that is compliant with all relevant laws and regulations (ASA, Gambling Commission, CAP Codes etc.). Following the draw, random draws publish a draw certificate on their website, confirming all the details of the draw and the winner. Every entrant is able to view the draw certificate and enter their order number for independent confirmation that their entries were included in the draw. This is entirely audit proof and there is no way to "cheat" it. It's why Random Draws exists and why we (and many others) pay for their services. Further information is available on their website and all live draw videos and draw certificate links are available on the Past Winners page of our website.

As mentioned above, the outcome of the draws is completely random and something we have no control over, which of course is the point. To date we've run 266 competitions and had 243 winners; 224 people have won once, 15 people have won twice and 4 people have won 3 times. To date, nobody has won more than 3. Repeat winners are relatively common for every prize comp company that has been trading as long as ours; we have people who play regularly and occasionally they get lucky more than once. We've also had plenty of people win on their first or second attempt and others who have been playing since the start who are still waiting for their first win. It's the nature of what we do and you'll see the same patterns amongst all of our competitors.

Of course, you're never guaranteed to win, no matter how often you enter. For those that do, receiving a brand new five figure watch is the experience of a lifetime. We market to adults with free will, who fancy a flutter for the chance to win a dream watch for the price of a round of drinks. Viewing prize competitions as an alternative to saving up and buying a watch, as you have alluded to, is probably missing the point somewhat and not something we'd recommend.

If you'd like to discuss any of the above then please feel free to email me directly on james@grailwatchclub.com - I'd be happy to speak via email or over the phone. We could also confirm exactly how many times you've entered our competitions and what you've spent in doing so, as your estimation seems a little off.

Merry Christmas, James 💙

Rated 5 out of 5 stars

Genuine guy and site

Genuine guy, great odds, great watches and the best service.
Third win with James and he never disappoints.
Want to win a Rolex, use Grail watch club.

December 6, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Steve! Congrats again! 💙

Rated 5 out of 5 stars

Honest and professional

Honest and professional from to finish , Grail gives people the opportunity to own a watch they can only dream of .

December 4, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Antony! 💙

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each step till the watch was delivered. I would highly recommend entering his competition everyone is in with a chance. I will be entering more myself

November 30, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Eddie - Congrats again! Enjoy the DJ! 💙

Rated 5 out of 5 stars

A watch competition you can trust.

I stumbled upon Grail Watch Club in early 2025 after finding them on Instagram. I followed along for a while before taking a proper look into the company. After checking out the current watch competition, seeing the previous winners, and doing my own research, I felt confident they were the real deal. What really drew me in were the odds — everything combined made it feel like a good bet.

I didn’t play every week, only the competitions for watches I genuinely wanted. It didn’t take long before it happened… In April 2025, I received that call from James while I was out watching the football with mates. I’ll never forget the feeling. My friend and I met James for the handover — he came across as a genuinely great guy (even without the fact he was handing me a £37k watch!).

We stayed in touch afterwards, chatting watches while I continued entering here and there. A couple of months later, I won my second watch… and not long after that, my third. At this point, I’m pretty sure James is sick of the sight of me.

All jokes aside — the competitions are 100% legitimate. The watches are real. The handovers are real. And James is a top bloke who has helped me and my friends with watch related queries/requests outside of Grail Watch Club.

If you’ve got a few quid spare and fancy testing your luck, I’d definitely recommend giving it a go. You never know — you might be the next one getting that call 🍀⌚️🔥

November 6, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Michael! It's been an absolute pleasure and I couldn't be happier for you (and your rapidly growing watch collection)! 💙

Rated 5 out of 5 stars

Daytona

Received the call from James to say I had won Sunday evening. The watch was hand delivered 12 hours later. Really pleased with the watch, will be entering again.

November 17, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Cam! Really appreciate it and so glad you love the Daytona. Wear it in good health! 🖤🔥

Rated 5 out of 5 stars

Great concept

Great concept, easy and transparent process.

November 21, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much - GOOD LUCK! 💙

Rated 5 out of 5 stars

Starbucks ‘25

After looking at a few different companies within the watch raffle space, it’s clear that James & the Grail Watch Club are doing it right. Website is very easy to use, the live draws are very professionally done & and the process when winning a watch - recieving the watch was seemless. Highly recommend 👍🏻

November 9, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Connor and congrats again on your win. ENJOY! 💚

Rated 5 out of 5 stars

First draw tonight

First draw tonight, thought it went off at 6 pm so was rushing to find the site was super easy (and 8pm draw anyway.)
Let’s hope the draw is too.

November 19, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Ross! Hope you managed to tune in for the draw and found everything straightforward - please do give us a shout if you have any questions. James 💙

Rated 5 out of 5 stars

SIMPLE STEPS

SIMPLE STEPS, NO MESSING AROUND. THANKS

November 19, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thank you! 🤞🏻💙

Rated 5 out of 5 stars

Simply The Best

Definitely the Best consistency of watches Available online … Simple to use site … Have to be in it to win it :-)

November 19, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Christopher! Best of luck! 🤞🏻

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look