While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.1
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to find parts I needed. Very easy to order and Tax Exemption simple. Super fast delivery UPS. great experience!
Reply from Grainhandlingdirect
Thank you so much for the kind review! We really appreciate it!
Drew was very informative and helpful! Awesome customer service!!!
Reply from Grainhandlingdirect
Thank you for the kind review!
Reply from Grainhandlingdirect
Thank you for the review!
Plastic bag was not sealed most of bolts all of nuts and cotter pins lost fell out of box during shipment.Had to buy new ones not very happy
Reply from Grainhandlingdirect
Joe, sorry about the missing hardware. We are happy to supply replacement hardware. We've also flagged the packaging issue with the manufacturer so it doesn't happen again. Thanks for the feedback.
Great customer service when calling for information
Reply from Grainhandlingdirect
Thank you for the kind review Richard!
Delivery was fast and accurate.
Product looks great.
Reply from Grainhandlingdirect
Thank you for taking the time to leave a kind review Mark! We really appreciate it!
Ordered it on Monday Sept 28th. Left notes I need it by Friday. Now monday oct 5th and still not here
Reply from Grainhandlingdirect
Hi Adam, you're right to be frustrated. You ordered Monday the 28th and noted you needed it before Friday. That week our supplier's ordering system went down, which delayed every order we had in process, and your valve didn't ship until Friday, October 2nd. This is not normal and we would not expect you have to have a similar experience in the future. We should have reached out as soon as we saw your note and knew we couldn't meet it. That's on us. UPS currently shows delivery scheduled for tomorrow.
Reply from Grainhandlingdirect
Glad to hear we were able to help! Thank you for the kind review!
product was sent in the time frame that was advertised, actually received it sooner than expected.
Was able to talk to a representative that helped me determine the motor size and style I needed for a remote 12 volt battery power source.
Reply from Grainhandlingdirect
Thank you for the positive review!
Ordered a bin sweep wheel. The wheel came warped.
I called the company and they promptly sent me another wheel, no problem.
Reply from Grainhandlingdirect
Thank you for the kind review Tim!
Fast service and accurate. Wish I had noticed it did not come with bolts and nuts as part of plate replacement. Very happy with service.
Reply from Grainhandlingdirect
Thanks so much for the positive feedback Michael! Glad we could be of service to you!
Reply from Grainhandlingdirect
Thank you Lyndon!
Honest and reliable sale. Quick delivery and availability to answer questions about install as we put them up ourselves.
Reply from Grainhandlingdirect
Thank you Justin! Glad we were able to help you!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
