The original product I ordered was not fit for purpose, but the refund process was fairly simple and I got my discount codes for in store purchase very quickly. Navigating, the website is difficult be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
Company replied
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?... See more
Company replied
I wanted to order two different items at the same time. I found iit impossible to find a "continue shopping" faciityl in your website.
Company replied
3.5
Average
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grandado
Hi John Hall,
Thank you for your review.
We're happy to hear you found the ordering process simple and easy to complete.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi David Lee,
Thank you for your review.
We're glad to hear you found the process simple and easy to follow.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Terrible experience
Terrible experience. They sent the wrong item and wouldnt refund me. Couldnt give me what i wanted and tried to charge me for shipping if i wanted full refund.
June 3, 2026
Unprompted review
Reply from Grandado
Hi Rennie Watson,
Thank you for your review.
We're sorry to hear about your experience with receiving the wrong item and the difficulties you encountered regarding the refund process. We understand your frustration and appreciate you taking the time to share your feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi OG R,
Thank you for your review.
We're delighted to hear your experience has been perfect so far. We hope your order arrives soon and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy to use and efficient website.
The site is easy to use and I found my items quickly. Also I like to use Paypal to minimise my hands problems. It worked well.
June 4, 2026
Unprompted review
Reply from Grandado
Hi Tony Dean,
Thank you for your review.
We're delighted to hear you found the website easy to use and that PayPal made the checkout process more convenient for you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
So be it,top
June 4, 2026
Unprompted review
Reply from Grandado
Hi Woody Beyer,
Thank you for your review.
We're happy to hear you had a positive experience!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Leonid Katsap,
Thank you for your review.
We're glad to hear your transaction was smooth and swift.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Bad company they lie about delivery…
Bad company they lie about delivery time they are based in Hong Kong not in uk 30 days delivery time and can cancel the order because the system is automated
June 3, 2026
Unprompted review
Reply from Grandado
Hi Adam Mostovsky,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.
The system processes the orders automatically and they are sent to our warehouse immediately. When the product is shipped, we indeed can't cancel the order. You can return the order right after the delivery, please feel free to contact us when you receive the order!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very quick and effient
June 3, 2026
Unprompted review
Reply from Grandado
Hi Mrs Dicky Wilcox,
Thank you for your review.
We're pleased to hear you found the experience very quick and efficient .
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy to use site.
June 3, 2026
Unprompted review
Reply from Grandado
Hi Trevan Charles Johns,
Thank you for your review.
We're happy to hear you found the website easy to use.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I ordered BLOX racing nuts 20mm…
I ordered BLOX racing nuts 20mm diameter in blue as advertised and pictured . 5 weeks later I received D1-SPEC racing nuts in blue 23mm . Completely different brand and size from what was advertised. I will now have to suck up another delay and cost for what is a not that uncommon issue from what I've read . Just wish I would have read reviews 1st oops! ps anyone want some D1-SPEC nuts in blue? do yourself a favour pay a little more to avoid this crap so you don't have to learn the hard way. STEER CLEAR!!!
June 1, 2026
Unprompted review
Reply from Grandado
Hi Matt,
Thank you for your review.
We’re sorry to hear the item you received differed from what you expected. We understand your frustration and will investiaget what went wrong. Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Informative
June 1, 2026
Unprompted review
Reply from Grandado
Hi Edwin Hill,
Thank you for your review.
We're glad you found the information helpful.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Payment was cumbersome
Payment was cumbersome, had to make several attempts
May 30, 2026
Unprompted review
Reply from Grandado
Hi Bjørn Erik Hals,
Thank you for your review.
We appreciate your feedback regarding the payment process and are sorry to hear it required several attempts. We will check this process for any technical issues.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Billy Flavin,
Thank you for your review.
Glad to hear you appreciated the speed and ease of the process.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The brake lever and gear change extenders
The brake lever and gear change extenders seem good quality.
They fit and work very well.
Delivery was very quick.
Well done.
May 16, 2026
Unprompted review
Reply from Grandado
Hi,
Thank you for your review.
Great to hear the brake lever and gear change extenders fit well, worked properly, and arrived quickly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Nice product Easy to purchase
May 30, 2026
Unprompted review
Reply from Grandado
Hi Mary Pilgrim,
Thank you for your review.
We're happy to hear you liked the product and found the purchasing process easy.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
At the moment there is no distrust I've…
At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
May 29, 2026
Unprompted review
Reply from Grandado
Hi Rawiri Whaitiri,
Thank you for your review.
We appreciate your trust. We hope everything meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
easy to order an just the one i wanted.
May 29, 2026
Unprompted review
Reply from Grandado
Hi Simon Adams,
Thank you for your review.
Glad to hear the ordering process was easy and that you found exactly what you were looking for.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Eckehart Loczi,
Thank you for your review.
That’s wonderful to hear. We’re glad the process was easy to use.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi John Healey,
Thank you for your review.
Happy to hear the experience was easy and quick.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.