Grand Appliance Reviews 30

Watch out for Grand Appliance in Racine. Bait and switch on their online sales. Pedestals were available for discounted price, but they were attached to a washer and dryer and you had to buy those too. Deceptive advertisement. Buyer beware!

Watch out for the extra $140 installation charges once they have the kitchen is torn apart.

I bought a GE dryer from Grand in April of 2024. Less than 2 years after purchase, it stopped heating up. I called Grand and they told me, too bad, it is out of warranty. I asked if they would give me something toward the purchase of a new dryer, and they told me, "too bad", you should have bought extended warranty. Safe to say, I will never shop there again.

I purchased a range, dishwasher and disposal. First I got the runaround on getting the range for over a week. That was resolved finally. Then the dishwasher and disposal were supposed to be delivered and installed. The delivery person showed up and told me he could install the dishwasher but not the disposal because he didn't know how. They don't seem to have any idea when the job can be completed . I have called multiple times and even went back to the store. The sales person told me he couldn't snap his fingers and magically get it done. It's been over 2 weeks and all I have received is dishonesty. They also won't accept responsibility for taking a chunk out of my kitchen door while replacing my dishwasher. I' going to cancel this transaction and get a refund. It's also my opinion they feel it's ok to disrespect women because of the smart a$$ remarks made to me. It's been 2 weeks now. I'm beyond done with this place and their BS. Do yourself a favor and shop elsewhere.

We purchased the Miele ventless dryer and washer a few years ago from Grand Appliances in Crystal Lake, IL. Right from the beginning the dryer would stop and beep relentlessly. No matter how much we cleaned the lint trap and the filter it wouldn’t stop beeping and dry. When trying to clean the filter my daughter somehow damaged the coils when she was inserting it. Now that is not what I would call a sturdy machine. Called Grand to help us they made us call a serviceman at our cost of course ($160). Serviceman said it would cost $2400 to fix. I paid $1700 for it so obviously I wasn’t going that route. He did say the moisture sensor was defunct, not surprising. Grand won’t help me and now I’m out $1900 and dryerless. I will never buy another thing from Grand Appliances.

The "add ons" after spending thousands on a washer/dryer set were misleading. To simply replace a perfectly good vent hose, they promoted some essential vent kit for an extra $60. Useless and the pitch was misleading. Beware.

Correction 6 hours into repair; still not done I will never fix this again just replace with another brand after only 7 years JUNK.

Everything was great until about a year after. Bought about 4k of appliances, GE, my sales rep Scott said anytime you have a problem call me I will get it taken care of. I bought extended warranty on all appliances which is another nightmare. Anyway Scott blew me off and said I would have to call the 800# for service repair. Called them which also was a nightmare, they told me first I had to defrost my freezer portion of the frig for 24 hours if that resolves the problem great, well it didn’t, now I have to go through calling this bullshit extended warranty service again. I would not buy a toothpick from grand ever again and never buy an extended warranty waste of money. This was my experience and my opinion. Goodluck hope you have better customer service than I had.

Great selection. Quick delivery. Very happy with doing business with Grand.

Sales was great!
Delivery crew was great!
Customer service is terrible.
Relying on chat bot was bs.
Grand subjects me to computer programs with no clear instructions or tutorial. I am stressed.

Employees smelled badly like Marijuana. Do they not drug test?

The salesperson, Darci, is not going to apologize for the awful experience I had. Grand had plenty of opportunities to do so and I even modeled how to have customer service. Just won't do it. GO TO COSTCO! They have polite customer service. I wonder if they could help Grand

Do NOT buy anything from Sun Prairie Grand Appliance in Wisconsin. We worked with Damon. His installation team damaged our cabinets by splitting the wood and incorrectly wiring the electrical and plumbing. The electrical shorts out every time it's ran and it's been a MONTH since Damon has been able to send the right folks to come look at it. Not the mention that in front of EVERY appliance there is a HUGE black streak from the installation. Damon is quick to take your money, please don't let him as their customer service is literally a 0 stars out of 5. RUN AWAY PLEASE.

I wish I didn’t have to even give them one star. This company rips their customers off. They sell appliances that do not work. They sold me a wash machine that has never worked. The manager refuses to take accountability for this and states that LG has to fix it. The company also treats women poorly. I was told to stop “barking” by one of their male employees when calling and complaining about my wash machine not working. It makes me wonder how poorly they have treated other female customers.

Currently my wash machine is shorting out and has to be unplugged. I spoke with the manager and asked to send videos of this and he refused and tried to again redirect me to LG although the appliance came from this business and never worked from day one. I am worried this is a fire hazard putting myself and my family at risk.

This is what you risk buying appliances from Grand Appliance. Please don’t do it. Go somewhere that backs up their product.

The worst customer service ever. Avoid this business and save yourself some grief. No communication after the sale. Problem with the range at first use.

I had 3 sets of appliances delivered recently, from an online Grand Appliance order. Per attached sales contract my delivery included bringing to each apartment & setting in place. The exact wording was: "Un-crate, set in place, and haul old to garage or curb". When delivered, the drivers refused to do any of the above. The appliances were dumped in the alley for me to uncrate & set in place. The old appliances weren't removed to my garage either.

The drivers said they could not deliver, to units for 2 reasons:
1. Because they cannot take a chance of dama the appliances, but their standard delivery policy is "Un­ crate, set in place, and haul old to garage or curb". It is advertised exactly as such right here on their website.
2. Apparently the delivery manager added notes to deliver to the garage instead. Aimee Cornelio, delivery manager, was confused on a direction to load from the back alley, as it was on a bust street. She would not back off or accept responsibility; only ordering the drivers to leave them in alley/garage, per her own delivery notes.

Strangely, the appliance delivery team stayed on site to watch us uncrate & set in place in each unit. When we finished delivering & uncrating the units, they took pictures & sent them into the delivery team. It was made super clear that we wanted the appliances delivered to the kitchen, not the garage (as Aimme directed), but they would not bend.

Worst Appliances and the centricity Warranty is even worse than their service!
I had to buy applianced from Grand appliances as it was builder preferred Vender. First they sold me the appliances which they called top of the line LG kitchen package. And they sold extended warranty from Centricity! Each of the appliances gave problem and Warranty service took months to fix everything. Dish washer broke before thansgiving a year ago. it took 7 months to get part needed and that happened to be wrong part another 4 months gone and when they fixed it. It started working but no clean and dry dishes to this day!
They recommended a no noise costly kitchen hood which had so much noise then theysaid it had a bad moter and not installed correctly!

I will continue to rate until fixed.
I will continue here daily until some give a darn to help me fix my $7500+ oven purchased 5 years ago with an extended warranty. Everyone passes the buck, includeing Grand Appliance. STAY AWAY, go to ABT or anywhere else!

I had purchased a Bosch dishwasher from Grand t.v and appliance. I was unhappy with the Bosch dishwasher for various reasons due to general operation and cleaning. I contacted the customer service department to return the dishwasher (had been used a total of 3 times). I was informed that #1. the appliance would have to be picked up by Grand appliance. #2. I could get a refund but a 25% restocking charge would be applied. This was not disclosed when the appliance was purchased. Sadly this simply adds insult to a poor product purchase. Knowing this at or prior to purchase would have made me reconsider my purchase of the product at Grand appliance. This return policy is unusual for most stock, common products. This was NOT a special order.Best buy, Amazon, Costco and Menards do not have such policies. Simply bring the product back, explain reasons for return and get a refund or credit.

We recently purchased a refrigerator and washer/dryer from Grand Appliance in Wauwatosa. While the sales people were great in store the customer service side is a disgrace.

We had a concern with the temp controls of the fridge but it appeared to work. We raised this as a concern to the sales person when we were in a few weeks later to buy the washer/dryer.

The sales person scheduled an LG repairman to look at it who stated our brand new fridge needed a new compressor, something else and possibly a coolant leak. He would have to reschedule the repair for a week later. We were cool with that as the fridge worked but I questioned Grand Appliance about replacing the fridge as it was essentially new with potentially significant problems. I had problems getting hold of Customer Service. They often do not pick up or disconnect while in the menu system or direct you to voice mail for which I have not had a reply yet. When I was able to get hold of customer service they would tell me they would/had reached out to LG about replacement. A week came and went and Grand Appliance would not respond back to us. In the end the LG tech (who was awesome btw) repaired the fridge and essentially said that the customer service lied to us and that LG would not replace the fridge unless multiple repairs had been done and it still had issues.

Then to the washer/dryer. During the install we discovered that we accidentally ordered an electric dryer when we needed a gas one. The sales people were quick to resolve that and we got a gas dryer installed within 5 days. The dryer (Electrolux) was somewhat noisy upon installation but we weren't sure if that was because it had no clothes in for testing. It quickly became apparent the brand new dryer was undergoing catastrophic bearing/roller failure and it sounded like a drum of hammers being turned.

We called Gran Appliance to get this exchanged. Again, it has been impossible to get hold of "customer Service". They do not pick up their phones and so far have not returned my voice message. I did get hold of a sales person in the store we bought it from that said he would check with Customer Service around performing an exchange and since then no response.

So, TLDR: Still waiting for my dryer to be exchanged and I would not buy another appliance from this company.