DO NOT USE THIS COMPANY I went on a site called mambobabyfloat.co.uk. I ordered a car cam in January I went through PayPal. I’m still fighting for my £57.99 back. They reckon they delivered it but... See more
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The customer service was very good. Kept me upto date with expected delivery. The product (Stitch) was excellent quality! My granddaughter was really happy with it! Just took a while to arrive, so... See more
Company replied
how poor this company is. delayed sending toy out. asked for refund. waited and waited for response. still waiting. then asked for discount and I will keep toy answer is got to speak to management. a... See more
the item is good and as deacribed but deliver took longer than the upper limit advertised. in this case it would be good to at least contact the customer so they are aware.
Company details
Written by the company
GrandPacks.com is a an E-commerce store specialized in Weighted Stuffed Animals and Swimming Floats and different Kind of Plushies. Grandpacks.com is owned by Grandpacks LTD, an UK Company limited created in London, Company Number is 14008008. Grandpacks LTD has no physical store, only E-commerce stores, We own also other websites www.weightedstuffed.store. About Grandpacks.com, you can have all the informations in our website
Contact info
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, WC2H 9JQ, London, United Kingdom
- +447723988507
- support@grandpacks.com
- grandpacks.com
It wasn’t weighted at all
It wasn’t weighted at all. It also took ages to arrive even after paying for express delivery.
July 30, 2022
Reply from GrandPacks LTD
Hi Joanna,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
About delivery time it is :
Free delivery: which is 8-12 working Days
Express Delivery: 4 - 7 Working days
If you have any questions, please feel free to contact us.
Great communication and good product
September 1, 2022
Reply from GrandPacks LTD
Hi Stephen, Thank you very much for your support, we are happy to hear from you, so our other clients can get to know more about us.
I didnt receive my item.
September 8, 2022
Reply from GrandPacks LTD
Hi Emily,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
About delivery time it is :
Free delivery: which is 8-12 working Days
Express Delivery: 4 - 7 Working days
If you have any questions, please feel free to contact us.
Don't trust this company
Not quite sure if this is a genuine company. I purchased a weighted stuff toy. I received an ordinary stuff toy. When I wrote to them they asked me if I wanted to exchange this to a weighted stuff toy for half price. I asked them for a returns label.
Someone got back to me trying to say that what I ordered is the low weighted one. What I wanted was the weighted stuff toy like the name of the item 'Weighted stuff toy'.
To date I haven't received any response.
August 18, 2022
Reply from GrandPacks LTD
Hi Mylene,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
If you have any questions, please feel free to contact us.
“Weighted” dino
Ordered a weighted dinosaur teddy when it came it’s not weighted, just a stuffed animal, paid £30 for it which I would be okay with if it was weighted
August 10, 2022
Reply from GrandPacks LTD
Hi Louise,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
If you have any questions, please feel free to contact us.
Don’t expect express delivery from this company!!
Ordered a school bag for my son and I paid £5 for “express delivery” which said 4-7 days. The bag took nearly 3 weeks to arrive. The seller said they were having shipping issues, but if that is a known issue then stop charging customers for an express delivery option. The bag came from China even though this website says UK based in a number of places.
My son was upset starting school without his new bag which I had paid £30 for! I had to go out and buy him another one.
Then the seller agreed to refund the shipping costs but ONE week later the funds have still not gone into my bank account so I’m doubtful they actually refunded it at all.
The bag has arrived today 3 weeks later and it is scratched and not great quality.
It is now March (6 months later) and I never received the refund. Disgusting shambles of a company.
August 24, 2022
Reply from GrandPacks LTD
Hi Emma,
How are you doing?
Thank you very much for your feedback, so our other costumers can get to know more about us.
About the school bagpack, we had an issue with the factory, that why it tooks longer than usual, because the Sonic backpack is printed under demand, and this year the demand was huge.
We are sorry for that delay.
About the Express shipping cost, our team has refunded you already the shipping express cost today.
Please, if there's anything you are not happy with, talk to us.
We will be very happy to hear from you.
Our support team is available either in whatsapp support or email support, feel free to talk to us.
Amazing quality
Amazing quality! So soft and had such a nice scent and was weighted as described, much bigger than expected and 100% worth the price!
For reference I ordered the Stitch 1Lb teddy,
September 12, 2022
Unprompted review
Reply from GrandPacks LTD
Hi Sarah,
Thank you for your great Feedback, we are happy to hear from you.
If there's anything you are not happy with, please let us you.
From your experiences, we learn how to be better
Weighted Stitch
The customer service was very good. Kept me upto date with expected delivery.
The product (Stitch) was excellent quality! My granddaughter was really happy with it!
Just took a while to arrive, so order about 3 weeks in advance for a birthday etc.
September 7, 2022
Unprompted review
Reply from GrandPacks LTD
Hi Mandy,
Thank you very much for your feedback, we are very happy to hear from you.
Our apologies for the late delay, sometimes products are out of stock and we have to order them again, that why they took longer time than usual, in the next future their will be no delay.
Please if you have any questions, feel free to contact us.
We will be very happy to hear you.
They got my order wrong but made up for…
They got my order wrong but made up for it with excellent customer service and replied immediately saying that they would send another toy and let me keep the other one aswell
September 7, 2022
Unprompted review
Reply from GrandPacks LTD
Hi Toby,
Thank you for your feedback.
We are happy to hear from you.
That is our duty, if we mistake we can correct our mistake.
Please if there's anything we can do for you, let us know.
Have a great day
Really good!
Really good and fast delivery. Got the product as promised and the website was good at keeping me informed on updates about my product. Great!
September 2, 2022
Unprompted review
Reply from GrandPacks LTD
Hi Emily,
Thank you for your great feedback, Please if there's anything you are unhappy with, let us know.
For your experiences, we learn how to do better.
Thank you
I ordered the pink Milo weighted…
I ordered the pink Milo weighted dinosaur. Originally I was sent the green one, when I contacted them asking to return because I had to purchase elsewhere in time for my nieces birthday, without responding, they sent me the pink one, even though I had to purchase it else where so I told them I no longer needed it. To make matters worse, neither of them are weighted, they don’t even look like the photos advertised and I could have purchased the exact same thing from ali express for £5 DO NOT WASTE YOUR MONEY! I am now stuck with two poor quality stuffed pieces of crap and they will not send me a return label to get rid of them
July 26, 2022
Unprompted review
Not a scam
It is not a scam I ordered a from them and it actually arrived. It took around a week and a half so not to bad. The item came as described and is in good condition.
July 14, 2022
Unprompted review
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