Grand Sapphire arranged the wedding reception of our son on 10 May 2026 at North Mymms park. I am delighted to provide a review of their services which were just extraordinarily good. From the pre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely disgraceful Room dirty, night staff couldn't give a damn when complained. Outside of hotel looked like ghetto , lots of cars revving their engines Groups of yobs screaming and shouting Wor... See more
Horrendous experience. Arrived after a long day ready to relax and enjoy a nice meal. Hotel has no restaurant and no bar so we had to brave the rain to find a local restaurant. On our return there wer... See more
We held a fundraising dinner for 130 people. The venue coped with our ever changing numbers and were extremely helpful throughout the weeks beforehand as well as the evening itself. The food was great... See more
Company details
Written by the company
Grand Sapphire Hotel & Banqueting is a modern built, fully equipped wedding venue, conference hall and 36 bedroom hotel located in Croydon, South London. Attention to detail has been given in each aspect of building and decor. Grand Sapphire is available for hire as a wedding or conference venue ad well as for any small social and corporate gatherings. There are three halls that can accommodate up to 1500 guests in banqueting style at a time. There are attractive partitions for holding segregated Muslim weddings. Grand Sapphire is an ideal venue for: • Weddings • Birthdays • Kids Parties • Teenage Parties • Conferences • Meetings • Christmas Parties • Fashion Shows • Product Launches • Exhibitions Salient Features: • Fully Air-conditioned and Sound Proofed • Private, Lavished Canopied Entrance • Stylish, Luxurious and State of the Art Décor • Versatile, Magnificent in built LED Lighting • Plasma Screens – Latest Technology • Digital Surround System/PA System/HD Projectors • Attractive Partitioning for the Segregated Muslim Events • Chic and Trendy Guest Foyer and Reception Areas • Modern Hotel Reception Area • Fully Equipped Modern Kitchen for Self-Catering Purposes Hotel: • 36 Fully Refurbished Bedrooms • Competitive Rates • King Sized Bedrooms, • Luxury shower rooms • Luxurious Bridal Suite with Ensuite • Tea & Coffee Service • Free WIFI • Free Parking • Air Conditioning • 32 inch TV • 24 Hour Room Service
Contact info
45 Imperial Way, CR0 4RR, Croydon, Greater London, United Kingdom
- 02086862905
- social@grandsapphire.co.uk
- grandsapphire.co.uk
2.8
Average
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad hotel
This hotel has a venue attached
If you want a good night sleep dont stay here
100+ guests in the car park at 2 am letting of fire works shouting celebrating
No warning given of such event before you stay so check ahead if you need sleep
Attitude towards paying guest unbelievable
March 9, 2023
Unprompted review
This concerns the Spice Village…
This concerns the Spice Village Restaurant contained within the hotel. The guy took our booking over the phone but when we arrived, we were told the restaurant is closed. Why did he take our booking? No sign outside pointing to the Restaurant and no disabled parking in front of the hotel. We were not contacted or told they were shut on that day. Shan't try them again.
June 17, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.