GrandTilesReviews 

219
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fabulous products, world class customer service and rapid delivery all at amazing prices. I bought the silver glitter subway tiles for my new kitchen splashback. They are simply stunning, great quali... See more

Rated 5 out of 5 stars

Brilliant service. 2 days from order to delivery. All checked and no damage. Mosaic tiles ordered after obtaining initial sample. Seem good quality and fraction of cost of similar tiles locally. Not y... See more

Company replied

Rated 5 out of 5 stars

I ordered a double drainer, double bowl kitchen sink from this company by telephone. The sales assistant was very helpful and courteous and she called me back within minutes to answer a couple of tec... See more

Rated 5 out of 5 stars

I needed to replace a border strip of mosaic tiles where a shower had been. During an internet search I came across GrandTiles. Looked closely at photos and decided they had the ones I needed, they lo... See more

Company details

  1. Home Improvement Store

Written by the company

Grand Tiles is the luxury tile company and is a leading supplier of mosaic tiles, the finest Italian tiles along with a varied range of bathroom, kitchen and interior design products. We pride ourselves on our people, commitment to quality and customer satisfaction. Our team have a combined 30 years’ experience working within the industry, and there is a common culture for service and excellence. Our experienced design team have traveled the world to source products to enhance our collections and your homes. The great relationships we have built with our suppliers around the globe means that we can bring you the very latest premium products at the most competitive prices. Grand Tiles started supplying beautiful interior design products in 2005, the luxury tile company came from our love and enthusiasm for helping create beautifully designed homes and continues to grow from strength to strength. If you have any questions please contact our knowledgeable team who are always happy to help. ​


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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4.8

All reviews

(219)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered in the morning and you…

I ordered in the morning and you cancelled my order in the afternoon I havent got an idea why
From now on you keep sending me questionnaire after questionnaire how are we doing === I would say rubbish as I received NOTHING maybe you like to explain why you cancelled and then ask me to give you a good revue regards Margaretha Regan

June 4, 2023
Rated 5 out of 5 stars

GORGEOUS TILES

after browsing the internet for copper coloured tiles we finally landed on the GRANDTILES website who had a few selections in copper and the ones we finally selected looked stunning even our professional tiler was impressed. After having a look around the website we came across the blue glitter tiles and we just had to have them for a bathroom border they looked fabulous and when both tiles arrived they looked even better than in the pictures really pleased we found GRANDTILES website, and delivery was really fast couldn't be happier with our choices.

May 14, 2023
Rated 4 out of 5 stars

Very nice tiles but the packaging was…

Very nice tiles but the packaging was not very good. All the corners of the packaging exposed the tiles on delivery . Fortunately none were damaged but more luck than judgement. Protecting the corners of the tiles with some sort of sleeve should be considered .

March 20, 2023
Rated 5 out of 5 stars

Fantastic

Ordered some lovely sparkly tiles and they really nice. Quick delivery and fantastic customer service . Thank you. Deffo recommend 🙂

March 2, 2023
Rated 5 out of 5 stars

Excellent service

What can I say, right from the beginning….EXCELLENT service. Ongoing updates regarding the status/delivery etc. We ordered a sink unit, and wow, it was so well packed I cannot say anything negative. Thank you.

February 24, 2023
Rated 4 out of 5 stars

Easy site to navigate

Shopping on line was brilliant.really simple and matched the search I had placed on line.
Only issue was that there were no instructions or measured plan to assist with install.
Easy experience,arrived on time. Would shop there again.

February 17, 2023
Rated 1 out of 5 stars

Poor service

I ordered and paid for tiles I had already bought a sample of. A few days later I get an email from Evri to say my delivery had been dispatched. Later in the day I receive an email from yourselves that there was a system error and there wasn’t enough stock and I would get a refund. No delivery and no refund and only when I emailed in 7 days later did the refund come through. This has now caused a set back on my renovations and having to find new tiles.

February 27, 2023

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