Grandvaultcasino Reviews 131

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment and refund processes, frequently reporting significant delays or outright refusal to pay out winnings. Customers also consistently experienced poor customer service, noting slow response times and unhelpful or automated replies to their inquiries. The minority of people were satisfied with the user experience, finding the games smooth and the bonuses clear. Some also reported quick and easy withdrawals, with funds credited to their accounts within a few days or even minutes.

What people talk about most

Payment

Reviewers express significant dissatisfaction with the payment process, citing numerous issues with... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays in email replies,... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many reviewers report unhelpful... See more

User experience

People report ambiguous experiences with user experience. While some reviewers appreciate the variety of... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

after they verify my account on tuesday january 6 they send me email ant let me know that my redeem has been approve and my money will be shortly on my card 350 dollars since that day... See more

Rated 1 out of 5 stars

I'm not sure if the individual sweeps casinos can influence the payout rate for games. if that's possible this one is certainly on hard mode; every game has no bonuses and you. After playing for a whi... See more

Rated 1 out of 5 stars

Ive been waiting on a redemption for weeks. Customer support keeps giving me the same automated response about how redemptions take 3 to 5 buisness days and then tried to say i didnt play my playthrou... See more



Contact info

2.3

Poor

TrustScore 2.5 out of 5

131 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bottom of the Barrel

Edit: finally received reply, I believe about daily login not redemption. Contact said working on a fix? 20 days now not paid. I would not recommend spending money on this site
I participate on many sweeps sites. This is the bottom of the barrel. Took 3 days to verify, okay. Now waiting since 12-18-25 for my win. And since then, my daily bonus stopped also. They responded to my first 2 inquiries about the daily bonus saying they were working on it. Haven't heard anything from my last 2 about my winning. I understand Holidays, but even if that were the case, NONE of the other sites I play ever take this long... I'll bug them a whole more then delete my account

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

THEY WILL RESPOND UNTIL YOU HAVE A WITHDRAWAL

Support will seem perfectly open and professional with getting your account verified, yet when it's time for a withdrawal it is complete SILENCE. I have been waiting over a month after repeatedly contacting their support email and their Facebook page multiple times. The one time I received any response was from the person who runs their email ads saying they would "get back to me", which it is now six days later and still nothing. So many new casinos seem to just be taking the scam route now, Only like 20 sweeps casinos operate transparently at this point. Stick to Stake or one of the big sweeps casinos that have a larger following these small ones are ran by people who never intended to cash people out. My little $130 withdrawal being ignored for 40 days is proof enough of that having verified my account fully with support prior to even trying to withdraw.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Website

They refuse to pay me my redemptions over a month later. They never answer my emails or reply

Transaction Number: 136709934111

Requested date: 11.12.2025, 22:12

Amount: 110.5 SC

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Complete fraud

Complete fraud, they won't payout I've waited over 50 days just to get declined.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Site adjusted my balance after redem. request

Put in a redemption request for $145. Days later I get a notifications saying that my balance has been “updated to $37 due to no stake.” I wagered way more than I should’ve so there should’ve been no issues redeeming. I should have known, however, when I noticed the redeemable balance number fluctuate up and down throughout playing. Smh. Glad I didn’t spend too much at this scammy site

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM CASINO..tell everyone you know to stay away

SCAM CASINO.
They owe me 400.66. Just like other reviewers they claimed i won on an unstaked bet which is ridiculous! How could i do that? I made numerous deposits and won fair and square and chose to redeem. I kept all screenshots and proof and send them emails everyday demanding an update. Now they have locked me out of my account entirely. DO NOT USE THIS WEBSITE.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

I requested a redemption on Friday

I requested a redemption on Friday. Did not recieve an email stating they recieved my redemption request. I have emailed several times, to no avail have they responded. Many are saying they reply within minutes. Not true!!!!! I will update my review once I have heard back from them and my redemption is processed.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

I had $4.00 in my account from log in…

I had $4.00 in my account from log in daily bonus i decided to play. Chose Rival bigger cash wins as i have done pretty well at times wirh it on other sites. Set my spin amount at .25. made 2 spins and my balance said .50. Should have been 3.50.

These kind of things from these sweep casinos send me running. Their as dirty, greedy, shady and untrustworthy as it gets. Despite knowing that! They could care less..

Be very careful and selective playing any of these sweep sites. Their unlicensed, unregulated, no player protections, oversight or accountability. Just like their
terms and conditions clearly say. They can do it whatever the hell they want and if you don't like it don't sign up.. they are the true definition of greed.

I will just delete this site from my daily login list and chalk it up as lesson learned. If they're that greedy on a measly .50 how much more on larger amounts. Listen up people, their main objective is to fleece you for all they can get in every way possible.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

I'm not sure if the individual sweeps…

I'm not sure if the individual sweeps casinos can influence the payout rate for games. if that's possible this one is certainly on hard mode; every game has no bonuses and you. After playing for a while I'm not even sure if it's worth the daily bonuses. The redemption tracker doesn't work well and customer support is non existent.

December 17, 2025
Unprompted review

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