Granite and TREND Transformations UK - Tees Valley Reviews 

Very Happy with our bathroom transformation expertly carried out by the friendly professional team of Philip Dean and Lee

From the start of this journey everything went smoothly the staff were informative and helpful throughout and the granite worktops are stunning. The men who came to fit were excellent, quietly working away no fuss or mess and the final result is beyond my expectations. I couldn't be happier with it and would highly recommend

I recently had granite worktop overlays fitted, they have made a huge difference to my kitchen and are top quality.
Philip and his team were very efficient and thorough from start to finish.
I would highly recommend.

From start to finish our kitchen renovation couldn't have been better. Philip measured up, gave us a price and from there everything went smoothly. Lovely Hazel kept us informed on when the work would take place, and the lads who did the fitting were excellent. They did a fab job, were very friendly and courteous, and very tidy. We now have new granite overlay worktops, beautiful! And new blue cupboard doors, gorgeous! I found this company online, quite by chance, and I'm so glad I did! Would definitely recommend 100%...🌟🌟🌟🌟🌟

We are very satisfied with both the product and our contact with Philip and Hazel in arranging our purchase. Also the excellent job done by Dean installing our new sink and tap today. Jan & Paul Wakeling

We have had this company before to cover our worktops and it’s one of the most amazing products I have seen absolutely stunning, so we got them back to fit up stands and backsplash to match existing worktops, very professional service and fast fantastic job it has transformed our kitchen we would recommend this company highly.

WOW! WOW! WOW!
I have just seen my mother’s “new” kitchen and what a miracle you have performed. I love the new worktops. They are excellent quality and have given the room a total refresh. The workmanship is breath-taking.
I could not be more delighted. This was worth every penny. THANK YOU!

Very good experience. We were given lots of information and time so we could choose with confidence. We chose a new worktop, sink, hob and oven. All fitted in one day with no mess. Really happy with the results. Highly recommend.

They were efficient, helpful, professional. Finished kitchen refurb looks amazing and we are very happy with it. Can only recommend very highly.

Good Job eventually but wouldn’t recommend or use again.
Whilst the finished job is a good result ( probably 5 star) the actual experience in getting there has been a nightmare. Indeed before leaving this review I arranged a meeting with Philip to discuss all the issues we had experienced and whilst he continually recognises the issues and apologises it doesn’t make up for the stress caused and he is clueless in sorting effective remedies other than “we will try to improve next time!”
Whilst Philip initially made appointments to measure up ,after that ,despite being requested not to he would just turn up at ad -hoc like Mr Benn of the children’s cartoon. This usually occurred whilst I was out and my partner was alone working from home. He displayed no empathy with other people’s work or circumstances. The project was planned to span Christmas which was no issue as we were away but took longer and required more days on site ( and disruption to us ) than it should have done due to delayed deliveries and missing parts however ( “we will come back next week to fit handles as they have sent the wrong ones, those panels and boards are missing “) Philip also ordered the wrong tap which despite being replaced , still has a ridiculously slow flow rate on the hot tap, indeed around a 1/3rd the rate of our previous one but Philip blames our water system. When asked what our options were he said you can just accept it or re-fit the old tap! Unreal and unbelievable attitude and advice . I advised we had ordered the one on his recommendation and purchased via him as oppose to getting one locally but today at our meeting he admitted he knows very little about taps. ( Dean , who fitted the actual kitchen and tap had told us when he fitted the original tap they had issues previously with the model and advised Philip not to use these taps) If you decide to use this company I suggest you source your own appliances. ( I am so pleased we didn’t order the cooker ,hob, extractor and fridge via him as his ability to sort out issues is questionable)

To fit the new gas hob Philip arranged a gas fitter who delayed the install as his car was off the road for five days and despite being offered a lift didn’t turn out. Philip then arranged another company who whilst testing the gas system turned off the central heating and couldn’t re-light it eventually re lighting using a blow torch to light the pilot light. When our timer switched the CH off it wouldn’t relight and fitter wouldn’t come back until Monday LEAVING US WITHOUT HEATING OR HOT WATER FOR THREE DAYS in the really cold snap ( minus 8 degrees ) in December 2023. He didn’t show again on Monday morning , said he would be there Monday afternoon and again didn’t show. As we had no heating or hot water I arranged a local gas fitter from Billingham who came out after hours and eventually identified ( whilst I was watching ) that the previous fitter had dismantled the ignition and put it back together incorrectly. After being corrected it lit first time and we have had no issues since.
In order to fit the hob Philip suggested our gas fitter came back whilst his people were on site. Twice we arranged this with the second time frantic phone calls between my partner , myself , Hazel (whose telephone response is always professional and helpful) and Philip’s answer phone as the gas fitter was here as arranged on site prior to going to an appointment in Manchester …..whilst Philip and his team were no shows. When Philip finally responded ( no doubt after Hazel chased him) he claimed he thought the time we arranged was a window until I got him to look at the text confirmations for time. ( who would arrange a time “window” for a gas fitter to be stood around waiting for people to arrive ?)
Further issue was Philip’s ability to co-ordinate with the Tiler “Steve” who actually was first class and very professional.
Steve highlighted the cornice had been fitted to the kitchen cupboards and it was normally fitted after the tiling to get the best finish. Whilst Philip immediately agreed to return to re-fit the cornice which was now for Steve to remove why was this not discussed or advised prior to the tiler highlighting it? Philip advised it was his fitters fault as they had gone ahead and installed it but again this was never highlighted until we raised the issue.
To fit the cornice and re-fit the second tap ( still not working correctly )the fitters returned late January and were on site just short of a full day. Whilst Philip obviously didn’t charge extra for his mistakes he has no comprehension , awareness or apologies for using other people’s time or commitments.
In Summary.
A good finish eventually completed but wouldn’t recommend or use again.
Date of experience: 06 February 2024

We just had our work tops replaced with an overlay it looks fantastic I think it was Sean who fitted them he did an excellent job would recommed granite transformations Tees valley to anyone well worth the money service was great from calling Hazel getting template done sorry can't remember the lads name but he was great and meeting Phil .Carol and Ian Mcgrath.

Superb service from the very first contact. Phillip came out and gave a quote without being pushy at all. Explained everything clearly. Within a couple of weeks he returned to make templates for the worktop covering. Fitting was done yesterday, and the fitter was fantastic. Went the extra mile to get a superb finish. New worktops, new sink and taps, induction hob and oven. All fitted in one day, incredible. Can't recommend the company strongly enough. Top job.

Last week we had installed granite overlay worktops. We are extremely happy with the result and the whole process from beginning to completion. They are a very professional company, the work was completed in the advised timescale, installation took only one day and was done by two very hardworking young men, leaving no mess. I would not hesitate to recommend Granite Transformations Tees Valley.

Totally professional from start to finish with a great end product.

From contacting the company for a quote to the installation everything went very smoothly.In one day the fitters completed the installation of new worktops which have made the kitchen much brighter and more up to date.

I had worktops and sink fitted and my kitchen looks like new! Excellent service from start to finish , very efficient in all respects.
Many thanks to you all.
Judy S

excellent work carried out in a day, couldn't be more happier with the result, it looks just like a new kitchen.
the installer was brilliant in his workmanship and took a lot of pride in his work, the work was to install an overlay and new kitchen sink.
would recommend this company as they delivered what the said and on the organised date

Brilliant company, cannot fault my installation of granite kitchen tops, I’m over the moon with them they look gorgeous. So thank you soo much to Phil and Dean for great workmanship. Very friendly and helpful and knew exactly what they were doing. Love love them my kitchen has been revitalised.

From first contact to completion of the job, all dealings were first class.
My Kitchen worktops, new sink/tap look superb and I'm trilled to bits!
Cannot recommend highly enough.

Granite Transformations Hartlepool, from first contact with Hazel to arranging a quote by Philip to his team of Dean and his brother fitting the worktops and sink, the customer service and quality of work has been excellent. Beautiful product, looks like a new kitchen! Snag with the sink, supplier not GT team which Philip is resolving without issue. Thank you Hazel and Philip plus your team who were respectful and so tidy when working in our home. Highly recommend GT Hartlepool to anyone looking to upgrade your kitchen.