Granite Zone Reviews 261

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

It's been a year since we visited granite zone so can't remember names. I do remember how helpful and patient he was when we looking around and asking questions. Buying direct from them saved me £2000... See more

Company replied

Rated 5 out of 5 stars

Just recently had a worktop fitted by granite zone. Fantastic service & a lot cheaper than competitors. Served by Jess in sales who was really helpful & got us a great price. Jess in logistics was als... See more

Rated 5 out of 5 stars

Very professional from start to finish. Excellent quality and great communication during the process. The team went the extra mile when we decided last minute to have the window sill done as well. The... See more

Rated 5 out of 5 stars

All the team: sales, surveyors and fitters very knowledgable. All work done to a very high standard using high tech laser measuring instruments to ensure accuracy. We originally thought we only needed... See more

Company replied

Company details

  1. Granite Supplier
  2. Bathroom Supply Store
  3. Ceramic Manufacturer
  4. Kitchen Supply Store
  5. Stone Supplier
  6. Stonemason

About Granite Zone

Written by the company


Solid Foundations, Exceptional Surfaces

Since our inception in 2008, Granite Zone has been driven by a singular mission: to deliver unparalleled quality and service to those in search of superior stone worktops. Our dedication to excellence has established us as leaders in the industry, specializing in granite, quartz, and ceramic worktops that transform spaces.

Craftsmanship Meets Innovation

At Granite Zone, we understand that choosing the perfect worktop is a journey. That's why we've crafted an exceptional online experience, complemented by our full-sized slab showroom and a comprehensive sample service. Our expert sales team is here to guide you, ensuring your vision comes to life with ease and precision.

A Spectrum of Choices for Every Need

Whether you're revamping your home or executing a commercial project, our extensive selection caters to both retail and trade customers. Our uniform working practice guarantees every client receives prompt, efficient service, ensuring a seamless process from start to finish.

Nationwide Reach, Personal Touch

Our commitment extends across much of the mainland, offering a personal touch with some geographic exclusions. We believe in the longevity of our installations, providing a steadfast guarantee: should any issue arise with our workmanship, we will rectify it at no extra cost, regardless of the time elapsed since installation.

Flexible Financing, Trusted Credentials

Understanding the importance of accessibility, we offer low deposit options and finance solutions, making it easier to bring your dream project to fruition. Our reputation for excellence is underpinned by certifications from Which? and Checkatrade, ensuring peace of mind and trust in our craftsmanship.

Granite Zone: Where Quality and Service Are Set in Stone

At Granite Zone, we're not just about creating worktops; we're about crafting experiences that last a lifetime. With every slab meticulously selected and every installation perfected, we stand by our promise of quality, service, and satisfaction. Discover the Granite Zone difference today and elevate your space with work surfaces that resonate with excellence.

VISIT OUR WEBSITE CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Rated 5 out of 5 stars

Amazing service, fantastic quality!

We think our worktop is fantastic - the quality of the product is beautiful. We highly recommend the service from granitezone, Rob, Karen, Jade and the team are brilliant. The fit team are highly skilled and very experienced. Recommend!!

November 7, 2022
Unprompted review
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Reply from Granite Zone

Hi Stuart, thank you for the time to leave us a great review. We are so pleased to hear you are happy with everything, and we will be sure to pass your kind feedback to Rob, Karen, Jade and the rest of the team. All the best for the future - GRANITE ZONE.

Rated 5 out of 5 stars

Good communication around purchase and…

Good communication around purchase and fitting. Fitters were excellent and really pleased with worktops.

August 10, 2022
Unprompted review
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Reply from Granite Zone

Hi Jane, thank you for leaving us a review. We are so pleased to hear you were happy with the experience, and we will pass your kind words back on to the installation team. Many thanks, GRANITE ZONE.

Rated 1 out of 5 stars

Granitezone

I have to put the funny side to this: I called Granite Zone and they basically said "What...you want a granite worktop? We do quartz!" I went onto their website and asked for a quote on granite worktops. I filled in all of the details and received an email immediately which stated "your quote is ready" and to give them a call which I did. The salesman said "your quote just came in and it wont be ready yet" Then he proceeded to try and convince me to buy quartz instead of granite. I couldn't get a word in edgewise with this guy. He said Granitezone does 5000 jobs a year and only 10 are granite and he would have to special order a slab of granite. I pointed out to him that I am looking at your website and the granite is listed at 147 pounds per square meter. He said that is not how it is sold, it is by the slab on special order. This is a bait and switch operation so keep that in mind. If you call for granite you will get a hard sell for quartz.

November 7, 2022
Unprompted review
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Reply from Granite Zone

Hi Ray, thank you for taking the time to leave us a review. I would firstly like to start by apologising you found the call with our sales representative not a positive experience. We have listened to the call, and your feedback has been passed on, and we have also held a worktops on how we can improve in this respect. I would just like to take this opportunity to explain how we work, and to perhaps explain why our team did try to provide you a quotation for Quartz and not Granite. We do provide our quotes based on how many slabs are required for the job. Granite Slabs on the whole are much larger than Quartz slabs, and we do not stock the particular Granite you had requested. Our team were therefore trying to explain that it may be much more expensive to go for Granite based on the size of the job, as apposed to Quartz, which we can stock much more of, and can provide Quotes based on 0.5 slabs. Rest assured we carry out plenty of installation in Granite and are highly experienced in both processing and installing Granite. Again, please accept our apologies you felt the call was not positive, I can see from our system that our sales manager did try to reach out to provide further clarification. if there is anything at all we can help with please do let us know. Many thanks, GRANITE ZONE.

Rated 5 out of 5 stars

I can't recommend Granite Zone enough…

I can't recommend Granite Zone enough for the product and service they provided for our new worktops. Great prices and the fantastic team (Jess, Karen and Lindsay) made the entire process smooth and stress free. The fitters arrived on time and did an impeccable job. We have friends and family interested in new worktops and have recommended Granite Zone for the products and services. Extremely happy with our new Kashmir worktops - we would definitely use Granite Zone again!

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Granite zone was great from start to…

Granite zone was great from start to finish. The communication is great, the show room, all the staff including sales and installation have been a pleasure and most importantly the stone is beautiful. I went with quartz calacatta oro and it is stunning! I am so happy and would 100% recommend.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Save your time getting a thousand quotes

I searched ever available company i could find and granitzone came out on top. The salesman was great and offered good advice and even helped me choose my worktop. He was accommodating when changed my order. The fitters arrived when they should have and I relied heavily on their advice which has worked amazingly. I was impressed with how fast and precise they fitted it! The aftercare is great for piece of mind but honestly i don’t think i will need it! Would recommend to anybody! Thanks Granite zone.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Granite Zone - top quality quartz worktop with waterfall sides.

We highly recommend Granite Zone. Our sales contact Lindsay was our first point of contact and she was very knowledgable and helpful, providing quotes for many different designs as there was so much to pick from. Surveryors used high tech equipment for accurate measuring and the fitters have done a top quality job. All the work was carried out on time to our agreed schedule and they were clean and tidy.

August 24, 2022
Unprompted review
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Reply from Granite Zone

Hi there, we are so pleased to hear that you are happy with your worktops and the service from our team at Granite Zone. It is great to hear and we would like to thank you for taking the time to leave us a review. We will share the feedback with our teams, and wish you all the best. Many thanks, GRANITE ZONE.

Rated 5 out of 5 stars

New Worktops

Great work done by granite
zone. Quality of work is fantastic. New worktops have absolutely changed the look of our old kitchen.

August 18, 2022
Unprompted review
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Reply from Granite Zone

Hi Abdul, we are so delighted to hear you are pleased with your new worktops and they have transformed your kitchen. Thank you for taking the time to leave us a great review. We wish you all the best, GRANITE ZONE.

Rated 5 out of 5 stars

Quartz worktop with waterfall sides to units

All the team: sales, surveyors and fitters very knowledgable. All work done to a very high standard using high tech laser measuring instruments to ensure accuracy. We originally thought we only needed one slab but actually needed 2 slabs, which pushed the price up, but we decided to go the extra mile and include the waterfalls. It has been worth the extra. All the work was done on agreed dates.

August 11, 2022
Unprompted review
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Reply from Granite Zone

Hi Tony and Janet, thank you so much for taking the time to leave us a review. We are so pleased you are happy with the worktops, we will be uploading the photographs to our social media sites very soon. Your kitchen truly looks fantastic and we are proud to have played our part in the transformation. Thank you very much for your custom and your kind words. We wish you all the best, GZ.

Rated 5 out of 5 stars

Stunning worktop

Very pleased with service we received from first contact to finish. Quality of product is excellent, fitting done with minimal fuss. We opted for Alpine Grey and it sets the rest of our kitchen off beautifully, it exceeded everything we were looking for. Would highly recommend. Thanks again, Stephen.

August 1, 2022
Unprompted review
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Reply from Granite Zone

Hi Stephen, thank you for taking the time to leave us a review. Alpine Grey is a lovely stone and we are so pleased it is looking good in your kitchen! We are pleased to have exceeded your expectations and wish you all the best. Many thanks, GZ.

Rated 5 out of 5 stars

Granite Zone

I am delighted with my quartz work surface from Granite Zone. I received excellent service from initial inquery to final fitting. I requested several samples which arrived within 48 hours to help me make the right choice. Fitting was straighforward, carried out by two professional fitters. I would recommend Granite Zone, an excellent service at a competitive price.

July 21, 2022
Unprompted review
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Reply from Granite Zone

Hi Irene, thank you for taking the time to give us a review. We are so pleased you are happy with the worktops and that you would recommend Granite Zone. All the very best - GZ.

Rated 5 out of 5 stars

Great company

Great workmanship carried out by Marc and Nathan who fitted my quartz worktops. Great guys who were happy to answer all our questions. The worktops look fabulous. They’re a credit to the company.

June 30, 2022
Unprompted review
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Reply from Granite Zone

Hi Sheila, we are delighted to hear you are pleased with the worktops. We will pass your great feedback over to our wonderful fitters Marc and Nathan. Thank you for the review!

Rated 5 out of 5 stars

Fantastic company

My third quartz top in ten years from Granitezone.

As before the quality of every aspect from Communication - Price - Quality - to eventual Templating and Fitting have been excellent.

Staff at every level have been courteous, good humoured and well informed.

If only all suppliers worked to this standard.

Highly recommended.

June 30, 2022
Unprompted review
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Reply from Granite Zone

Hi Ray, firstly thank for for taking the time to leave us such a fantastic review and secondly, thank you for your loyal custom! We are so pleased that you are happy with the service from Granite Zone. Remember, if you do recommend us to a friend, be sure to tell them to mention your name and when their install is complete you will receive a £50.00 voucher.

Rated 5 out of 5 stars

Really happy from start to finish!!

Really pleased with the service and product from start to finish. Quick to answer my initial emails, quick quote, quick template and all fitted within a couple of weeks in time for us to move into our new house. Had loads of calls over the phone to keep me updated and discuss options. Never had to chase them. Worktops look amazing. Just really happy from a tart to finish. Thank you!!

June 23, 2022
Unprompted review
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Reply from Granite Zone

Hi Sadie, thank you so much for leaving us a great review. We are delighted to hear your comments and that you were kept updated with the progress of your order. We hope that you enjoy your beautiful new worktops in your new house. All the very best, GRANITE ZONE.

Rated 5 out of 5 stars

A very professional service by the…

A very professional service by the customer service team and Fitters were courteous , professional and made an excellent job of fitting our worktops

June 16, 2022
Unprompted review
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Reply from Granite Zone

Hi Pamela, thank for for taking the time to leave us a review. We are so pleased to hear that you are happy with your worktops and the service received! Enjoy your lovely new worktops and take care! All the best, GRANITE ZONE.

Rated 1 out of 5 stars

Granitezone cracked our work top during…

Granitezone cracked our work top during installation and continually refused to do anything about it. If you want good after installation customer service, we do not recommend

June 15, 2022
Unprompted review
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Reply from Granite Zone

Hi Lesley, thank you for taking the time to leave us a review. As per our sign off sheet, when worktops were installed in 2019 they were signed off to be free from any chips, cracks or marks. The worktops were certainly not cracked during installation. 17 months after the worktops were fitted a crack was reported, however this was not caused by our team. As accidental damage is not covered under our warranty we would recommend seeking advice from your Home Insurance provider. Take care, GRANITE ZONE.

Rated 5 out of 5 stars

Absolute first class service from…

Absolute first class service from templating to fitting. Sales team very responsive and Nathan and Mark first class service, very polite and changed my kitchen. Would highly recommend.

May 31, 2022
Unprompted review
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Reply from Granite Zone

Hi Sharron, thank you for taking the time to leave us a great review. Your kind words will be shared with the teams who will all be thrilled. Enjoy your new worktops and all the best for the future. Many thanks again, GRANITE ZONE.

Rated 5 out of 5 stars

Granite zone went above and beyond to…

Granite zone went above and beyond to help pick my new quartz worktops, Jade sent me samples to help decide, I would 100% recommend the company as nothing is too much trouble from the 1st day I called, the installation guys were professional and polite and Karen was always helpful when I called, My kitchen fitter will also be recommending them as he was really impressed with their knowledge, I love my new kitchen.
Thank you Granite Zone.

May 26, 2022
Unprompted review
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Reply from Granite Zone

Hi Linda, thank you so much for taking the time to leave us such a positive review. We are so delighted to hear that you are happy with your new worktops, and also the great service we have provided. All the very best, GRANITE ZONE.

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