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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick delivery and the helpfulness of the team. Many people appreciate the ease of ordering and the good communication throughout the process. The products, particularly the grass seeds, are frequently described as high quality, with many consumers reporting successful germination and great results. However, some customers also noted issues with delivery, including delays and problems with the courier service. A few reviewers mentioned receiving incomplete orders or experiencing low germination rates with certain seed types. Additionally, some people felt there was a lack of detailed information provided on the seed bags regarding sowing instructions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Consumers generally express satisfaction with the product. Many reviewers praise the quality of the grass... See more

Order

People report positive experiences with order. Customers found the ordering process very easy and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered some wildflower mix and some grass seed. Although there was an admin problem, with an incorrect address - possibly my error anyway, the seed was delayed in arriving. Tom, in... See more

Company replied

Rated 5 out of 5 stars

We ordered grass seed online and had a fantastic experience. I asked if it could be delivered the next morning, and the team made it happen without any issues. Excellent service, quick delivery, and a... See more

Company replied

Rated 5 out of 5 stars

Great selection of seed types and recommendations by required result/application. Price was very good, and free next day delivery was a bonus. The grass came very well packaged and looks to be great q... See more

Company replied

Rated 5 out of 5 stars

I contacted Customer service to enquire about specialist seed and was given good advice. As order was just before Christmas I asked for delviery to be delayed until after 5th Jan. Seed was delivered... See more

Company replied

Rated 1 out of 5 stars

Well unfortunately the next day delivery, on this occasion is a joke. Or you’re using a very poor distributor! My order was down for delivery 1/4/26, I saw the delivery vehicle on the track my... See more

Company replied

Rated 1 out of 5 stars

One of the main reasons for using grass seeds online was the promise of next day delivery as we had rain promised So 2 bags were ordered only 1 turned up a week later second bag came after complai... See more

Company replied

Rated 1 out of 5 stars

Sowed seed provide which has very low level of germination after 4 weeks and very scraggley. Tried calling go to answerphone, try emailing and not responded tried using online robot and doesn't work.... See more

Company replied

Rated 5 out of 5 stars

Arrived extremely promptly well packaged, I plan to sow the grass seed in March so I'll see the results then. Very easy to order, excellent service.

Company replied

Rated 5 out of 5 stars

Items ordered arrived in timely manor Delivered to designated safe place. I await to see if grass seed will germinate in shaded areas as required.

Company replied

Rated 5 out of 5 stars

Our second lot of seeds from Grass Seeds online and, again, a quick delivery. The first order for grass for shaded areas produced a very good lawn and we needed to grass a second area. We had no hesit... See more

Company replied

Rated 5 out of 5 stars

Fantastic website, very informative. Ordered on Monday evening and delivery received Wednesday morning as planned. Lots of updates provided from this company assuring me of the delivery which were... See more

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Rated 5 out of 5 stars

Same as last time rapid delivery, fair price and if it grows aswell as the last consignment I'll be very happy !

Company replied

Rated 5 out of 5 stars

Ordering was straightforward and easy. Delivery was as promised both day and time. Will have to wait to see if the seed delivers!!

Company replied

Rated 5 out of 5 stars

Really prompt delivery and very helpful detailed tips on how to get good results from growing the seed

Company replied

Rated 5 out of 5 stars

Easy to order, messaged with an operative to get right product, gave good advice, delivered within 2 days. Excellent service.

Company replied

Rated 5 out of 5 stars

Good communication and delivery. Unable to give growing details as the grass will be used in the spring!

Company replied

Rated 5 out of 5 stars

Efficient processing of order. Also lots of helpful information. Hope I get a wildflower garden like the pictures.

Company replied

Rated 5 out of 5 stars

Great seed Arrived on time 2nd batch I've ordered to help on re-seeding the front lawn First batch germinated really well now have a great looking back lawn

Company replied

Rated 5 out of 5 stars

I ordered a bag of grass seed and it was delivered the next day the package was intact and the bag of seed was easy to use

Rated 5 out of 5 stars

Order to delivery was good. Haven't grown any grass yet, so hard to comment or mark the product. Will update once we start to use it.

Company replied

Rated 5 out of 5 stars

Fantastic service ordered seeds and wor delivered with in 3 days thank you

Company replied

Rated 5 out of 5 stars

Very easy to order, Next day delivery delivered on time, what more could you ask for!!

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Rated 5 out of 5 stars

Place the order received the grass seed the very next day excellent

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Rated 5 out of 5 stars

Delivered on time, and came across very professional and caring

Company replied

Rated 5 out of 5 stars

Very straighforward in advice and to order

Company replied

Rated 5 out of 5 stars

I bought this for a Christmas present for my son. It arrived very quickly.

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Rated 5 out of 5 stars

Very fast delivery and good price too

Company replied

Rated 5 out of 5 stars

Very efficient! Will wait to see if the product is as good.

Rated 4 out of 5 stars

Delivery was fast. Followed instructions and went on holiday. On return 7 days later very disappointed with results. Clay soil grass seed had hardly germinated despite the September rain and warmth... See more

Company replied

Rated 4 out of 5 stars

Update, supplied has been in contact and is making great efforts to resolve the currier issues. They are sending out a replacement for the parcel the currier lost. Not the suppliers fault in any... See more

Company replied

Rated 3 out of 5 stars

Seeds seem ok but very little information on over seeding or laying a new lawn seed rates! Seems surprising when those are the two things you would do with the seed. Tried to call to get more info but... See more

Company replied

Rated 4 out of 5 stars

Product information was excellent; the product was ordered just after the cut-off for next day deliver, so should have arrived on the second day after order, but the delivery came 3 days later; the sa... See more

Company replied

Rated 4 out of 5 stars

Delivery was very good have not yet used the seed yet so can't say any more at this time

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Park

Written by the company

Premium grass seed for lawns, landscaping and paddocks – expertly selected for UK conditions. Our certified mixtures are designed to deliver reliable, high-quality results, using only proven varieties that perform. Backed by expert advice, fair prices and dependable service, we’re here to help you get the best from your grass seed, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

There was an error with my initial…

There was an error with my initial delivery and after contacting them, within 10 minutes they had resolved the matter. Their communication and customer service was outstanding.

August 29, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your feedback. We’re sorry there was an issue with the initial delivery, but we’re pleased our team was able to resolve it quickly. We really appreciate your kind comments about our customer service.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

August 7, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re glad you found the service fast and efficient, and we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Efficient processing of order

Efficient processing of order. Also lots of helpful information.
Hope I get a wildflower garden like the pictures.

July 9, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re glad to hear the ordering process was smooth and that you found the information helpful. We hope your wildflower garden looks just as good as the pictures!

Rated 5 out of 5 stars

Second order as good as the first

Our second lot of seeds from Grass Seeds online and, again, a quick delivery. The first order for grass for shaded areas produced a very good lawn and we needed to grass a second area. We had no hesitation in ordering from them again.

July 3, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the great feedback. We’re really pleased the first order performed well for your shaded area and that you chose us again for the second. Wishing you the same great results with the new area!

Rated 5 out of 5 stars

Great selection of seed types and…

Great selection of seed types and recommendations by required result/application. Price was very good, and free next day delivery was a bonus. The grass came very well packaged and looks to be great quality. Will definitely buy again.

June 30, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the fantastic feedback. We’re really pleased you found the range helpful and that the delivery and packaging met expectations. We appreciate the recommendation and look forward to helping again in the future.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, and came across very professional and caring

June 10, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re pleased to hear your order arrived on time and that you found the service professional and helpful. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Informative website

Informative website
Prompt delivery

June 9, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re glad you found the website informative and that your order was delivered promptly. We appreciate you taking the time to leave a review.

Rated 1 out of 5 stars

Sowed seed provide which has very low…

Sowed seed provide which has very low level of germination after 4 weeks and very scraggley. Tried calling go to answerphone, try emailing and not responded tried using online robot and doesn't work. Really wouldn't recommend them

June 6, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your feedback and we’re sorry to hear about your experience. Around that time we had just migrated to a new platform and unfortunately experienced a few teething problems with our contact systems. We sincerely apologise if you were unable to reach us. If you’d still like some help with the germination issue, please do get in touch and our team will be happy to assist.

Rated 5 out of 5 stars
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re pleased to hear your order arrived promptly and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Really prompt delivery ,growing guide great

Really prompt delivery and very helpful detailed tips on how to get good results from growing the seed

May 30, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the great feedback. We’re pleased to hear the delivery was prompt and that the growing guide was helpful. Wishing you the very best results with your seed!

Rated 4 out of 5 stars

Great effort to resolve a currier issue.

Update, supplied has been in contact and is making great efforts to resolve the currier issues.
They are sending out a replacement for the parcel the currier lost. Not the suppliers fault in anyway.

Parcel notified as delayed by currier.
Goods still not arrived.
Will update the review one parcel is received.

May 30, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the update and your understanding. We’re sorry for the courier issue, but glad we’ve been able to help resolve it. Your replacement is on its way and we hope it reaches you shortly.

Rated 5 out of 5 stars
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re glad you found the website easy to use and that you were happy with the service. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Prompt delivery

Delivery was very good have not yet used the seed yet so can't say any more at this time

April 30, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for the feedback. We’re pleased to hear the delivery went well. Hopefully you’ll get great results once you’ve had the chance to sow the seed.

Rated 1 out of 5 stars

Slow delivery

One of the main reasons for using grass seeds online was the promise of next day delivery as we had rain promised So 2 bags were ordered only 1 turned up a week later second bag came after complaining .
Next time ill use my local Agriculture merchant.

April 8, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your feedback and we’re sorry to hear about the delivery issue. Both bags were dispatched together, but unfortunately the delay was caused by the courier. We appreciate your patience while this was resolved and apologise for the inconvenience caused.

Rated 3 out of 5 stars

Seeds seem ok but very little…

Seeds seem ok but very little information on over seeding or laying a new lawn seed rates! Seems surprising when those are the two things you would do with the seed. Tried to call to get more info but couldn’t get though. No info on the seed bag!

April 10, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your feedback. We’re sorry to hear you had difficulty getting through to us and that the information wasn’t as clear as it should have been. We do provide guidance on seeding rates and methods online, but we appreciate the feedback and will look at how we can make this easier to find. Please feel free to contact us again and we’ll be happy to help.

Rated 1 out of 5 stars

Still haven’t received my grass seed!

Still haven’t received my grass seed!

April 1, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your feedback and we’re sorry to hear this. Please contact our customer service team with your order details so we can look into the delivery and resolve this for you as quickly as possible

Rated 5 out of 5 stars

I recieved an absolutely first class…

I recieved an absolutely first class service , especially when I'd made a stupid mistake whilst ordering.
It was immediately rectified WITHOUT any issues.
Would highly recommend for the first class service alone. Brilliant actually

March 25, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thanks for taking the time to leave us a review. Glad to hear you were happy with everything!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, highly recommend, quick delivery,

March 19, 2025
Unprompted review
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your review, glad you were happy with everything!

Rated 5 out of 5 stars

Fine sevice

March 3, 2025
Grass Seed Online logo

Reply from Grass Seed Online

Thank you for your order and for taking the time to leave us a review. Glad you are happy with the service!

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