Ordered a cashmere scarf for my wife’s…
Ordered a cashmere scarf for my wife’s birthday. It never arrived. Thus far I have contacted the company four times - by email, chat and website - and the company has yet to respond. I’d ring them but there’s no phone number. Dr Nick Hayes.
Update. The package finally arrived two weeks late, so missing my wife’s birthday as a present. The reason it was delayed was because the company didn’t pay the full postage so Royal Mail delayed delivery. Thus, setting aside the slow service and total lack of response from Gratitude, I ended up paying extra postage. I am so disappointed with this company. I understand that items get lost or mislaid in the post or warehouse. That is what it is. What I cannot understand or tolerate is the non-existent customer service provided by this company.
