While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and efficient approach. The service provided is frequently described as excellent, with consumers noting the speed and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some customers also noted that response times could sometimes be slow, with a few mentioning waiting several hours or even weeks for a resolution. A small portion of people were dissatisfied with the server management panel, finding it confusing or lacking certain essential settings. Additionally, some reviewers experienced initial server issues, such as prolonged startup times or unexpected name changes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the helpful and quick... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the quick setup and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some help about starting my server. And OREO is literally the kindest human being ive ever met. I dont remember the last time i needed this much help and OREO more than delivered not only did... See more

Company replied

Rated 5 out of 5 stars

Vampy opened my ticket in less then 15 mins and quickly and cleanly got my server up and running and gave me very good tips on which maps and mods my server could handle

Company replied

Rated 5 out of 5 stars

I noticed weird billing issues and contacted the support team. Support team was really helpful and transparent in the process. Got all the issues solved fast. Been a customer for a long time now an... See more

Company replied

Rated 5 out of 5 stars

i have done many different hosts and this one is by far the best, it never has real issue and if you have a problem doing something they have lightning fast support that will solve your problems easil... See more

Company replied


Company details

  1. Gaming service Provider

About Gravel Host

Written by the company

What is Gravel Host?
Gravel Host was founded in 2023. Instantly Deploy Minecraft, Rust, FiveM & More Game Servers in 8 Locations Globally.
What do we offer?
Minecraft Hosting
Game Servers

Any remaining questions? Contact our 24/7 Support department here, we are happy to help you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vampy opened my ticket in less then 15…

Vampy opened my ticket in less then 15 mins and quickly and cleanly got my server up and running and gave me very good tips on which maps and mods my server could handle

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that Vampy was able to respond quickly and help you get your server up and running, along with providing useful advice. We will make sure your kind words are passed along. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Best customer service in the market

Best customer service in the market

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you consider our customer service among the best. We truly appreciate your support. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Really good support and very cheap…

Really good support and very cheap servcies

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you are satisfied with our support and pricing. If you need anything else, feel free to reach out anytime.

Rated 4 out of 5 stars

gave me alot of trouble on my own but…

gave me alot of trouble on my own but staff really help me fix it good and they were quick

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that our staff was able to step in and help you resolve the issues quickly. If you need anything else, feel free to reach out anytime.

Rated 4 out of 5 stars

Amazing service response time took a…

Amazing service response time took a while but either way support explains things well no complaints really

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you are satisfied with the support and explanations provided. We also appreciate your understanding regarding response times. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

excellent workers have patience with…

excellent workers have patience with customers and overall great experience

April 20, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you had a great experience and that our team was patient and helpful. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Amazing Server Host and Support Team

Excellent customer service! Had a ram and a steam token issue and staff were able to fix it up for me right away! All the support team members are super nice and my server starts up and runs great even with heavy mods running.

April 18, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that our team was able to quickly resolve your RAM and Steam token issues and that your server is running well even with heavy mods. We appreciate your kind words about our support team. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

goat hosting

gravel hosting was super user friendly and my friends had the best time playing ty gravel hosting keep up the good work

April 6, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you found our platform user friendly and that you and your friends had a great experience. We truly appreciate your support. If you need anything else, feel free to reach out anytime.

Rated 4 out of 5 stars

the person who helped me was super…

the person who helped me was super picante and super kind

April 19, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that our team was both friendly and helpful. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Excellent support

Excellent support, no problems at all, and even if you do encounter any issues, just contact support and your server-side problems will be resolved. It's top-notch!

April 19, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you are satisfied with our support and overall service. It is great to know that any issues were resolved smoothly. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Good service

Good service, nice staff. servers work great too.

April 19, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you are satisfied with our service, staff, and server performance. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Personable Service

Admin staff was wonderful with all my questions and little hiccups. It seems like they're a small team, but they're very personable and accommodating. Thanks again, Vampy!

April 18, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that our admin team was able to assist you with your questions and provide a personable and accommodating experience. We will make sure your kind words are passed along to Vampy. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

i felt very happy with my support quit…

i felt very happy with my support quit and easy

April 19, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you had a quick and easy support experience. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

tashdeedk is GOATED they were very kind…

tashdeedk is GOATED they were very kind and help me out a lot! the servers work well just have a small lag spike here and there. ALSO they are great servers for modding

April 18, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that Tash was kind and helpful and that you are satisfied with the server performance and modding support. We will make sure your kind words are passed along. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

best hosting for minecraft staff is…

best hosting for minecraft staff is always online they support u 24/7 and its the most affordable and fastest hosting aternos is ass just pay for this its better

March 30, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you are satisfied with our hosting, pricing, and support availability. We appreciate your recommendation. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Tash really helped in a big way

Tash really helped in a big way for getting our server up and running and helped with anything we didnt understand, even taught us how to do it.

April 18, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that Tash was able to help you get your server up and running and guide you through anything you did not understand. If you need anything else, feel free to reach out anytime.

Rated 4 out of 5 stars

Dedicated and attentive support

Vampy, she helped me as best she could with the problems I was having with my server. Even if everything wasn't resolved immediately, she took the time to respond, look for solutions, and support me throughout the entire process.

Her dedication and willingness to help are truly appreciated. Thank you for your professionalism and support.

April 16, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your detailed feedback. We are glad to hear that Vampy provided consistent support and took the time to help you throughout the process. Even when issues are not resolved immediately, we always aim to stay engaged and assist as much as possible. We will make sure your kind words are passed along. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

this hosting is cheap and good.

April 17, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that you find our hosting affordable and reliable. If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

i was being helped very much from… setting up my server and billing issues

i was being helped very much from tashdeedk is his discord user and he helped me a lot with setting up my server and the mods with it and my billing problems he was a very good helper.

April 12, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your feedback. We are glad to hear that Tash was able to help you with your server setup, mods, and billing questions. We will make sure your kind words are passed along. If you need anything else, feel free to reach out anytime.

Rated 4 out of 5 stars

So far not bad!

Server setup initially was fairly easy. Website is a bit confusing to navigate, but it works. I caused the server to be stuck and had to open a ticket, which took almost 4 hours to get resolved, which seemed to be fairly simple to resolve, but due to them being a smaller company, it is expected. Overall customer experience is 10/10... time to response is 8/10...

April 16, 2026
Unprompted review
Gravel Host logo

Reply from Gravel Host

Thank you for your detailed feedback. We are glad to hear that the initial setup was smooth and that your overall experience has been positive. We also appreciate your honest comments about the website and response time. As a growing team, we are continuously working to improve both our platform and support speed. If you need anything else, feel free to reach out anytime.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look