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Gravita Reviews 5

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TrustScore 3.5 out of 5

3.7

Accounting Firm
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Company details

  1. Accounting Firm

Written by the company

Welcome to the new era of accounting. At Gravita, our team of experts use their incredible expertise alongside intuitive technology to help you plan better and grow faster. We provide accountancy, audit, tax, outsourcing and advisory services to fast-growth small and medium sized businesses, listed companies, international businesses and private individuals.

Contact info

3.7

Average

TrustScore 3.5 out of 5

5 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible service from day one!

Terrible service from day one, no one so far has any concept that Gravita is providing a service and we are the customers here, instead of being told off constantly, and we have to work around Gravita staff's schedule which is completely absurd! Definitely an experience that is worthy enough to share with others, frankly we had quite enough so far, I do not not think there will be more 'For future submissions' Still waiting for account department after 24hrs!

June 4, 2025
Unprompted review
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Reply from Gravita

Hi Cindy,
Thank you for taking time to leave feedback. We're sorry to hear about your experience and the frustration it has caused - this is far from the standard of service we aim to deliver at Gravita. We're pleased our Payroll Director has since been in direct contact with you and gone some way to resolving the issues raised. We take all feedback very seriously and use it to improve our client experience. Please rest assured we will do this in your case as well.
Kind regards,
Gravita

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. Gravita is on our side in every step. As a start up we faced many chellenges. Gravita replaced succesfully our initial choice EY, providing dedication and personal attention.
They help us in all stages.
Thank you

April 1, 2025
Unprompted review
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Reply from Gravita

Thank you for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you’ve felt supported at every stage. Helping ambitious businesses like yours navigate challenges is exactly what we’re here for. It’s especially rewarding to know that our dedication and personal attention have made a real difference to you. We’re proud to be on this journey alongside you and look forward to continuing to support your growth and success.
Kind regards
The Gravita team

Rated 5 out of 5 stars

Straightforward

Prompt service, pleasantly delivered, and reasonably priced.

April 11, 2025
Unprompted review
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Reply from Gravita

Hi
Thank you for taking the time to leave us such positive feedback.
We're thrilled that you had such a good experience and found our team prompt at responding and taking action. We pride ourselves on our company values and getting things done proactively for our clients. We're also glad you found us good value. We've worked hard on our pricing to ensure it's reflective of the deep knowledge of our teams, but fair for our clients.
We thoroughly appreciate your ongoing support and hope you continue to have a great experience with us.
Kind regards
The Gravita team

Rated 5 out of 5 stars

the type of service provided

Very quick responds, knowledgeable and friendly.

April 11, 2025
Unprompted review
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Reply from Gravita

Hi Helen
Thank you so much for taking the time to leave such positive feedback. We're thrilled to hear you appreciate our strong levels of communication - it's something we're truly passionate about. We're also glad to know you find the team knowledgeable and friendly, as our values encompass caring deeply about our clients and the relationships we build with them.
We hope you continue to have a great experience with us and appreciate your ongoing support.
Kind regards
The Gravita team

Rated 4 out of 5 stars

Working with Ann and Rachel

Working with Ann and Rachel. There attitude and helpful manner is greatly appreciated

April 1, 2025
Unprompted review
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Reply from Gravita

Hi Paula
Thank you so much for taking the time to leave us a positive review. We greatly appreciate your input and are glad to hear you've had such a good experience with Ann and Rachel.
We hope you continue to have an enjoyable journey with Gravita, and thoroughly appreciate your ongoing support.
Kind regards
The Gravita team

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