Excellent customer service! I ordered roller shades that rolled the wrong way. They were super supportive of helping understand how to reverse the roll to fix my delimma. When I place a second orde... See more
Company replied
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We’ve purchased a total of seven motorized shades from Graywind in the last two or three years and they’ve been great!! I especially like the option of charging them with a charging cable, but for som... See more
Company replied
Great customer service, they doubled checked with me on my measurements when there was a question. The sliding shades are high quality with a contemporary look. We love them! Shades arrived within p... See more
Company replied
The brackets that were given don’t accommodate the solar panels sold to us. Everything else was pretty good so far
Company replied
Company details
- Window Treatment Store
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Home Goods Store
Written by the company
Graywind refines window treatments where innovation meets aesthetics. Beyond decoration and function. Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Contact info
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, United States
- (888) 458-0772
- service@graywind.com
- graywind.com
Excellent customer service
Excellent customer service! I ordered roller shades that rolled the wrong way. They were super supportive of helping understand how to reverse the roll to fix my delimma. When I place a second order, they were able to pull my previous order to be certain that my new order matched the previous one.
December 8, 2025
Reply from Graywind
Dear Barbie，
Thank you so much for your thoughtful review! We’re really glad we could help you resolve the rolling direction issue and get everything working just right.
It’s also great to hear that your second order matched perfectly with your previous one—that’s exactly the experience we aim to provide. Your support means a lot to us.
Any more question, please contact us freely. Thanks.
Best regards
Graywind team
Good quality blinds (HomeKit…
Good quality blinds (HomeKit compatible) and good service
February 19, 2026
Reply from Graywind
Dear Joe,
Thank you for your kind feedback! We’re glad to hear that you’re happy with the quality of the blinds.
It’s also great to know that our service met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Best regards
Graywind team
On time and as per the spec
September 10, 2025
Reply from Graywind
Dear Priya,
Thank you for your kind feedback. Any further question, please contact us freely. Have a nice day!
Best regards
Graywind team
Looks cheap so i threw it away right…
Looks cheap so i threw it away right away i end up wasting a big money i wont buy chinese product online forever
April 1, 2026
Reply from Graywind
Dear Kwang，
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you felt disappointed with the quality.
This is not the experience we want for our customers. We take product quality seriously and will review this internally to understand what may have gone wrong.
If you’re open to it, please reach out to our customer support team（service@graywind.com)—we’d appreciate the opportunity to learn more about your experience and see if we can offer a resolution.
Best regards
Graywind team
The brackets that were given don’t…
The brackets that were given don’t accommodate the solar panels sold to us. Everything else was pretty good so far
April 15, 2026
Reply from Graywind
Dear Carolina,
Thank you for your feedback, we sincerely apologize for the inconvenience, our support team will contact you by email to assist you with a suitable solution.
Best regards
Graywind team
The Blinds are Excellent Quality
The order was easy to enter and complete. I had a few questions that were answered quickly. Everything arrived and worked great. The shades are excellent quality.
April 15, 2026
Reply from Graywind
Dear Lou,
Thank you for your kind feedback! We’re glad to hear that the ordering process was smooth and that your questions were answered promptly.
It’s great to know everything arrived in good condition and worked perfectly. We’re especially pleased that you’re happy with the quality of the shades.
We truly appreciate your support and look forward to serving you again!
Best regards
Graywind team
Reply from Graywind
Dear Michael，
Thank you so much for your recommendation and kind feedback! We’re thrilled to hear that the product exceeded your expectations.
Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Best regards
Graywind team
Excellent Product and Customer Service
Excellent customer service and quality product. Specifically, Iris, Customer Service, was most understanding and accommodating.
February 10, 2026
Reply from Graywind
Dear John,
Thank you very much for your kind review and support! We’re delighted to hear that you are satisfied with the product quality and our customer service. We’re especially happy to know that Iris was able to assist you in a helpful and accommodating way.
We will be sure to pass your compliments to Iris and the team. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards
Graywind team
Quality Product. Great Customer Service/Support
I've ordered about 5 blinds from Graywind thusfar and every order has been perfect. I love the quality of their blinds and their customer service has been responsive and helpful.
April 7, 2026
Reply from Graywind
Dear Michelle，
Thank you so much for your continued trust and support! We’re truly delighted to hear that every one of your orders has been perfect and that you love the quality of your blinds.
It also means a lot to know our customer service team has been responsive and helpful throughout your experience. We’ll keep working hard to maintain this level of quality and service for you.
We look forward to serving you again on your next order!
Best regards
Graywind team
Had issues with 2 solar panels and…
Had issues with 2 solar panels and customer service was prompt and replaced the solar panels quickly and even followed up if they were working. Great company would shop there again.
April 13, 2026
Reply from Graywind
Dear Michelle,
Thank you so much for your kind feedback. We are glad to hear that you are satisfied with us. Please contact us freely if you need any more assistance in future.
Best regards
Graywind team
Graywind first order shipped out and…
Graywind first order shipped out and arrived promptly but the panel fabric could be seen through so I sent an email to see what could be done. They replied back with some fabric and colors I like. Up picked a dark gray color , they sent. An email with a very reasonable fee to order the new panels and received the order in 4days. The panel kit is easy to install, everything is well packed and when installed looks amazing and so easy to open and close!
My new home came with vinyl blinds , I will replace with the panel blinds and these panel binds can be installed over the existing blinds which gives me more options for Arizona sun and heat. This order is for a sliding glass door and I didn’t like typical vertical blinds because you have to pull a cord to open and close and a stick to turn to angle them. The panels are opened and closed with ease. Also have a remote controlled option but really don’t need it. I really like the look of the panels, they look modern and clean!
April 4, 2026
Reply from Graywind
Dear Michael，
Thank you so much for your thoughtful and detailed review! We’re really glad to hear that you’re happy with both the product and our service.
We appreciate your patience regarding the initial fabric issue, and we’re pleased we could quickly provide alternative options that better suited your preference. It’s great to know the new panels arrived promptly and met your expectations.
We’re especially happy to hear that you found the panel kit easy to install and that it works well for your sliding glass door. Your feedback about the modern look and ease of use compared to traditional vertical blinds means a lot to us.
Thank you again for choosing Graywind. We look forward to helping you with the rest of your window treatments in your new home!
Best regards
Graywind team
I bought the battery operated blinds…
I bought the battery operated blinds for my arched window, high above my reach. My blinds are GREAT! Pretty easy for my handyman to install and they work great. And the company answered all my questions right away!
April 10, 2026
Reply from Graywind
Dear Betty，
Thank you for your nice feedback. Have a nice day!
Best regards
Graywind team
Always great customer service
Always great customer service, very responsive! Thank you!
April 10, 2026
Reply from Graywind
Dear Sue，
Thank you for your kind feedback. Real happy to hear that. Please contact us freely if you need any more assistance in future.
Best regards
Graywind team
Fabulous experience
Fabulous experience, the folks we worked with were highly responsive and helpful, the zebra and panel blinds we ordered were a perfect fit.
January 31, 2026
Reply from Graywind
Dear KP,
Thank you so much for your kind feedback. Real happy to hear that. Please contact us freely if you need any more assistance in future.
Best regards
Graywind team
The instructions were easy to follow…
The instructions were easy to follow and the blinds are exactly what I was looking for, I love my new blinds!!
March 4, 2026
Reply from Graywind
Dear Ali,
Thank you for your feedback, we are glad to gear that you love it.
Have a nice day!
Best regards
Graywind team
Great product
Efficient communication, high quality product. Highly recommended & beautiful 😊
February 2, 2026
Reply from Graywind
Dear Lisa,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your Graywind shades and our service.
If you ever need assistance, feel free to reach out anytime.
Best regards
Graywind Team
Great customer service
Great customer service, they doubled checked with me on my measurements when there was a question. The sliding shades are high quality with a contemporary look. We love them! Shades arrived within promised time, and we got several updates.
February 12, 2026
Reply from Graywind
Dear Eric,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your Graywind shades and our service.
If you ever need assistance, feel free to reach out anytime.
Best regards
Graywind Team
Quality products backed up great customer service
Good quality products, easy set-up and awesome customer service. The roller and shangri-la blinds I ordered came in perfect and set-up was a breeze. Customer service was very responsive with any questions or help I needed.
February 23, 2026
Reply from Graywind
Dear Tanu,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your Graywind shades and our service.
If you ever need assistance, feel free to reach out anytime.
Best regards
Graywind Team
Very responsive to questions and good…
Very responsive to questions and good quality control. They caught a number of problems that I had created and fixed them before we went forward with a product. The product worked great and still works great in the house. Very happy at the reasonable cost and great product.
February 2, 2026
Reply from Graywind
Dear Julie,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your Graywind shades and our service.
If you ever need assistance, feel free to reach out anytime.
Best regards
Graywind Team
Highly recommend Graywind!
We’ve purchased a total of seven motorized shades from Graywind in the last two or three years and they’ve been great!! I especially like the option of charging them with a charging cable, but for some we had to get a solar panel for charging. Those are newer so I hope they will work effectively. We’ve needed customer support and technical support from Graywind and they are fantastic about responding and resolving issues!! The shades are great quality and look very nice in our home. Also so functional.
February 10, 2026
Reply from Graywind
Dear Darcey,
Thank you so much for your sincere feedback!
We're thrilled to hear that you're happy with your Graywind shades and our service.
If you ever need assistance, feel free to reach out anytime.
Best regards
Graywind Team
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