Great Balls Of Flour Reviews 347

Reply from Great Balls Of Flour

Aug 28, 2025

Thanks for your feedback. We're really sorry to hear that you had such a difficult time with our dough balls. That certainly doesn't sound like the experience we want our customers to have.

A very thin, "liquid-like" dough that's difficult to stretch can sometimes happen if the dough has been over-proofed. Since our sourdough is so active and made with all-natural ingredients, it can be a bit more sensitive to temperature and time than other doughs. While we don't know which specific dough type you used, it sounds like it may have risen for too long or in a very warm environment, causing it to lose its structure.

We know how frustrating it is when a product doesn't perform as expected, especially when you're an experienced home pizza maker. We're always working to improve our products and instructions, and we appreciate you bringing this to our attention.

We'd love the opportunity to help you get a great result. Please reach out to our customer support team so we can find out more about your experience and offer some guidance. We're confident that with the right technique, you'll be able to create amazing pizzas with our dough.

Reply from Great Balls Of Flour

Aug 18, 2025

We're so glad you enjoy our dough balls, and it's fantastic to hear that they're a convenient and delicious option for you while you're working. We appreciate you choosing us over making your own, and it's a huge compliment to know you think ours are the best! It’s also great to hear they work so well in your outdoor pizza oven.

We pride ourselves on being friendly and helpful, so we're thrilled that you've had such positive experiences with our team. We look forward to seeing you again soon for your next pizza fix!

As for us rocking.... Goodness Gracisous.....!

Reply from Great Balls Of Flour

Aug 13, 2025

Hey Tom

Wow, "balls to the wall pizza" - we love that! Thank you so much for the incredible review. We're thrilled to hear that you were able to make the best pizza you've ever had using our balls (and the cheese and pepperoni 🍕).

We're so glad you've found it delicious and hope you'll find it an affordable alternative to expensive takeaways. We'll be sure to pass on your kind words to James, Steph, and the rest of the team. They'll be over the moon - especially as James usually gets slated on here 🤣

We can't wait to see what you create next. ❤️🔥🍕

Reply from Great Balls Of Flour

Aug 4, 2025

Thank you so much for taking the time to leave us such a great review! We're thrilled to hear that you had a great experience with us, from Browse our website to enjoying the pizzas you made with our dough.

It's great to know that our instructions were helpful (and read 🤣) and that you loved the taste of our dough. We've worked hard to make the process as easy as possible, so your feedback means a lot to us.

We can't wait to welcome you back for more dough!

Reply from Great Balls Of Flour

Jul 30, 2025

Thank you so much for this incredible 5-star review! We're absolutely delighted to hear about your successful pizza-making journey with your new wood-fired oven. It's truly rewarding to know that our YouTube tutorials were so helpful in guiding you to produce such "top-notch" results.

We appreciate you highlighting the smooth delivery and the quality of our products, especially how well our bases performed even after refreezing. Your tip about "knocking back the dough" and following the video instructions to the letter is spot on – that's the secret to that "lovely moist pizza" your family enjoyed!

We're excited for you to explore all our different pizza bases and get creative with new ingredients. Thanks for making us your "go-to company." We'll certainly keep up the great work!

Reply from Great Balls Of Flour

Jul 30, 2025

Hey Kim

Thank you so much for this wonderful 5-star review! We're absolutely delighted to hear that our dough balls were a "brilliant" addition to your camping pizza nights, especially with your new oven. Pizza + Camping.. the only thing missing is a glass of your favourite drink to make sitting under the skies perfect!

It's great to know that they arrived perfectly chilled and that following our freezing and defrosting instructions made them ideal for your trip. Getting the kids involved in topping their own pizzas sounds like a fantastic way to enjoy them!

And a big thank you for sharing your tip about using semolina flour for rolling – that's a really helpful bit of advice for other campers and pizza enthusiasts (our Pizza Preparation Dust is ideal for this). We're thrilled you found them easy to use, with great texture and flavour.

We look forward to helping you stock up for your next trip! Thanks again for your lovely feedback.

Best regards

Team GBOF

Reply from Great Balls Of Flour

Jul 24, 2025

We understand your disappointment regarding the dough arriving defrosted. As stated on our website and in the user guide, our dough will likely arrive defrosted. This is due to our shipping methods, which do not utilise chilled vans as the cost would be prohibitive. Our packaging is specifically designed to ensure that even if the dough defrosts during transit, it remains fresh and perfectly suitable for use, provided it is chilled and below 20°C, as it will not start to proof below that temperature. We have extensive experience with this and have successfully shipped tens of thousands of orders this way.

Regarding the dough shrinking back, we understand this can be frustrating. However, this behaviour suggests the gluten is alive and active, rather than damaged – if the gluten were "dead," it would typically behave oppositely. From your description, it sounds like the dough may not have been rested for long enough. We know that environmental factors such as weather, temperature, and humidity can all play a significant role in how dough behaves, and these conditions may have differed from your first successful bake.

The issue of the pizza sticking in your oven also suggests that the humidity might have been higher than during your previous bake.

We'd love for you to achieve the same fantastic results you had with your first box. To help with this, we'd recommend watching our video at https://youtu.be/a_R0D-4EcHw?si=Mgxvv9kk6N_Yh4Ce&utm_source=MTQxZ. While the title may suggest it's for first-time users, we believe you might find some helpful insights regarding dough handling and environmental factors that could make a difference.

If you are willing to try the dough again, following the guidance of ensuring it's well-rested and considering the humidity, we are confident you can achieve another successful bake. If, after trying again, you still encounter issues, please do send photos to our customer service team, and we will absolutely investigate further for you.

We value your business and are committed to ensuring our customers have a great experience with our products.

Reply from Great Balls Of Flour

Jul 16, 2025

Thank you for taking the time to leave your review. We're genuinely sorry to hear that your recent order experience, including the pizza wedge from Big Green Egg, was disappointing. We understand your concerns regarding the condition of the dough upon arrival.

To clarify, while we dispatched The sourdough dough balls via an order instruction from Big Green Egg, we do not control the stock or shipping of other items like the pizza wedge from the Big Green Egg website. Our responsibility is solely for the quality and delivery of our dough.

Regarding the dough balls, they are indeed shipped out frozen. During transit, regardless of the time of year, they are designed to defrost while remaining chilled slowly. We've shipped tens of thousands of orders of our dough balls this way and have found that their quality is maintained, provided our customers follow our guidelines for chilling or freezing upon receipt. The fact that your gel packs were still frozen, even during the recent high temperatures, is a testament to the robust insulation of our double-walled cardboard boxes and insulated liners, which are designed to keep the contents cool and protected. We adhere to industry standards for dough delivery, and a fully frozen delivery service would, unfortunately, be cost-prohibitive, increasing the product cost significantly.

Our sourdough dough balls are made with just flour, water, and salt, containing nothing that would negatively impact the final bake or require them to remain fully frozen throughout their journey.

We do sincerely apologise for the lack of tagging on some of the dough balls; this is certainly not our usual standard, and we will look into this immediately.

We are confident that if you follow our user guide and tutorial videos, which provide specific tips for handling our dough, you will achieve a delicious pizza.

We hope you'll consider giving our dough another try, and we're always here to offer further support if needed.

Reply from Great Balls Of Flour

Jul 16, 2025

Thank you for taking the time to leave a review, although we're truly sorry to hear that you had such a frustrating experience with our dough. We understand how disappointing it must be when your pizza-making efforts don't go as planned, especially when it leads to ordering a takeaway!

We want to explain a little about our dough. It's a high-hydration dough, which means it naturally has a higher water content and will indeed feel a bit sticky to handle. This characteristic is precisely what gives it that light, airy crust and easily digestible texture once cooked, which many of our customers love and is associated with a true Neapolitan pizza recipe that we adhere to.

Achieving the best results with high-hydration dough often comes down to specific handling techniques, especially when transferring to the peel. We've created a detailed user guide and a tutorial video that walk through these steps, including tips on dusting your peel and dough generously with our Pizza Peel Dust, which can make a significant difference.

You can find our user guide in the help section of our website.

Tutorial Video: https://youtu.be/a_R0D-4EcHw?si=dc0DIdFcWAm7nCs-

We genuinely believe that with these techniques, you'll discover the quality and ease our other customers experience. If you're willing to give it another try, please don't hesitate to reach out to our customer service team directly. We'd be happy to offer more personalised tips or assistance to help you achieve perfect results.

Reply from Great Balls Of Flour

Jul 12, 2025

We're really sorry to hear your recent order didn't meet the high standards you've come to expect from us over the past two years. We truly value your long-standing support and are concerned to learn of your disappointment.

This week, we've taken extra precautions due to the extremely high temperatures, including using double-walled insulated boxes, insulated liners, and additional gel packs in all our packaging. As mentioned on our website and in the included guide, defrosted dough will still make delicious pizza when our instructions are followed.

We understand your frustration if your order didn't arrive in the condition you hoped for, and we regret that our previous response didn't adequately address your concerns. We are constantly reviewing and investing in our shipping processes to ensure the best possible experience for our customers, particularly during challenging weather conditions.

We'd appreciate the opportunity to discuss this further with you and understand more about your specific order. Please reach out to our customer service team directly so we can try to resolve this for you.

Reply from Great Balls Of Flour

Jul 3, 2025

Hi Miranda,

Thank you so much for your fantastic 5-star review!

We're genuinely sorry to hear about the damaged delivery and the smashed sauce bottle. That's definitely not the experience we want for our customers, and we completely understand your hesitation about consuming the dough balls given your past experience with glass. Your safety and peace of mind are always our top priority.

We're so glad that James was able to step in and resolve this for you promptly and courteously. We truly appreciate you highlighting his excellent service. We know he works incredibly hard to ensure every customer has a positive experience, and it means a lot to hear your positive feedback about his handling of your issue. Your feedback about our customer service responses is also very valuable, and we're actively working to ensure all our communications are as clear and personal as possible.

We're delighted you're happy with the final outcome, and we look forward to serving you again soon!

Best,

The GBOF Team

Reply from Great Balls Of Flour

Jul 3, 2025

We're very sorry to hear you had a negative experience with your order and felt our customer service was unhelpful.

We understand your frustration when an order doesn't arrive as expected. When you contacted us, we investigated the issue with your dough and explained that based on the photos provided, it appeared the product had been stored in warm conditions after delivery, which unfortunately led to it spoiling. Our website and delivery instructions clearly state that issues must be reported within 24 hours of receipt, and perishable items like dough should be refrigerated immediately upon arrival. This policy is in place to ensure the quality and safety of our products, especially as we can't control storage conditions after delivery.

While we understand you waited until Monday to report the issue, our email support is available 24/7 for precisely this reason—to allow customers to report time-sensitive issues promptly, regardless of the day.

As your order fell outside of our reported issues timeframe and the spoilage appeared to be due to post-delivery handling, we offered a 50% discount on a reorder as a goodwill gesture, which is standard in such situations where we're not at fault. We believe this was a fair resolution given the circumstances.

We always aim to provide excellent products and service, and we regret that we couldn't resolve this to your satisfaction.

The GBOF Team

Reply from Great Balls Of Flour

Jun 18, 2025

😁, what a lovely review! We're absolutely thrilled to hear you loved our pizza dough – it's something we work really hard to perfect, so that's a huge compliment.

It also means a lot to hear that our customer service was top-notch and able to resolve your issue quickly and with good humour and we hoped the service, and humour, you received brightened up your day just a little!

We always aim to make every interaction a positive one, and your feedback really makes our day!" 🔥🍕

Reply from Great Balls Of Flour

Jun 18, 2025

🤗 Thank you so much for your incredible 5-star review! We're thrilled to hear how much you enjoyed your Great Balls of Flour experience.

It makes our day to know that our dough balls and sauces helped you create restaurant-quality pizza at home – that's exactly what we aim for! And we're especially chuffed that our YouTube channel's "cheats" (we love that you called them that!) were helpful for a first-timer like yourself. We put those tips together precisely to make home pizza-making easy and fun, so it's fantastic to hear they made a difference.

We're even more delighted to hear you've already reordered! That's the highest compliment we could ask for. Thanks again for your support and for being a very happy pizza lover. We can't wait to help you create more delicious pizzas!

Reply from Great Balls Of Flour

Jun 16, 2025

Wow! Thank you so much for the incredible 5-star review! We're absolutely thrilled you enjoyed the Essential Box and salame – especially hearing that our dough was fantastic! We really appreciate your kind words about our value, quick delivery, and email responses. We can't wait for your next order! 🤩🌟

Reply from Great Balls Of Flour

Jun 16, 2025

We're genuinely sorry to hear that your dough balls didn't perform as expected and ended up in the bin. We understand how frustrating it can be when a product doesn't work out, and we regret that this was your experience.

As our customer service team explained, the dough can defrost during transit, which may give the impression of it having risen which won't have been the case it will have lost the "ball" shape, but this doesn't mean there's anything wrong with the quality. The advice provided on handling the dough is designed to help you and ensure it makes for a perfect pizza. We're always working to ensure our guidance is clear and helpful, and we appreciate your feedback as it helps us refine our communication.

Reply from Great Balls Of Flour

Jun 11, 2025

Wow Rachel, thank you so much for this amazing review! We're absolutely thrilled to hear the pizza dough was a hit at your pizza party – that's what we love to hear!

And we're really glad we could swiftly resolve the missing items for you, although we apologise for the initial balls up.

Your satisfaction is our top priority, and it means a lot that you're now calling us your favourite! We really appreciate your high recommendation and can't wait to ship you some more balls again soon.

Thanks

Team GBOF