Quick and easy booking. Have used Great rail journeys before twice. Thought there may have been a loyal customer discount but still a good price for the package we wanted. Looked around and compared w... See more
Location
Switch location4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT York, Yorkshire, GB
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See what reviewers are saying
I have travelled with Great Rail Journeys before and thoroughly enjoyed it. Our guide was amazing with so much knowledge at his finger tips. My next journey with them will be quite different, but I... See more
We wanted to make a booking for a trip in 2027 and we had vouchers as compensation for some problems on a previous trip so we couldn't book online as we normally would. GRJ called me back and with the... See more
Luke was helpful and polite from the start, and answered our questions without hesitation. Documents arrived promptly and correctly. All in all, a hassle-free process, with plenty of time for us to co... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
Contact info
4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT, York, Yorkshire, United Kingdom
- 0190452936
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Helpful staff
Helpful knowledgeable staff who phone back/follow up when they say they will
This is the first time I've booked with…
This is the first time I've booked with GRJ but they have been so helpful and professional.
Very helpful customer service staff
Very pleasant and helpful customer service staff.
Managed adjustments without any problem. Gave helpful advice
Have never travelled with them before but left me feeling optimistic that this will be a well organised and great trip.
Booking was made so easy
Booking was made so easy. All questions answered and everything sorted so quickly
Courteous, helpful and thorough.
Fast response to my initial phone call.
Follow up and confirmation emails timely. Courteous and helpful throughout.
I spoke to Caroline who gave me extra…
I spoke to Caroline who gave me extra advice about staying overnight in London before meeting the group. She even gave me several hotels near St Pancras to contact.
I have travelled with Great Rail…
I have travelled with Great Rail Journeys previously and have been impressed by the ease of booking and the organisation of the booking process.
My initial email enquiry was dealt with…
My initial email enquiry was dealt with very well.
I then telephoned to make another enquiry & also booked an excursion at the same time
Great to be able to speak to a travel…
Great to be able to speak to a travel expert to book
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