Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more
My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, United Kingdom
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4.8
Excellent
20K reviews
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No problems
April 13, 2026
Professional easy to use website
Professional easy to use website. Holidays are well documented. Perhaps a few more photos of the holiday would be helpful.
April 13, 2026
Andy proved a most helpful adviser on…
Andy proved a most helpful adviser on my phoning Great Rail Journeys
April 13, 2026
ANDY GETS TOP SERVICE STARS
We were looked after by ANDY. He was knowledgeable, friendly and very efficient. The best helper we have ever had from GRJ.
April 12, 2026
The Lady I was speaking was very…
The Lady I was speaking was very friendly and helpful,
Unfortunately wrote her name down,now I cannot find it,I asked her if I was too old for this Journey and she reassured me I wasn't,we had a pleasant conversation.
Answered all my questions with no problem and gave me more info on journey,thank you very much.
Not sure if this info helps I'm not good at this sort of thing
April 11, 2026
Very efficient company, which is able to answer your queries promptly.
I rang initially and was told that all the phone operators were busy, but l would get a call back. A lady called Morgan, l think, rang back within 15mins. She handled my booking very efficiently and we are now looking forward to our third excursion with Great Rail Journeys.
April 12, 2026
Very helpful.
April 11, 2026
Didn’t have long to wait on phone and…
Didn’t have long to wait on phone and my booking was handled professionally. My questions were answered clearly and fully explained. The booking process was straightforward and didn’t take long.
April 12, 2026
Professional & helpful service
Professional & helpful service. Customer services were efficient & friendly when I made my booking for South Wales by steam..
I'm really pleased they managed to obtain a late solo holiday booking for me at a reasonable additional price.
April 12, 2026
Efficient, pleasant and prompt
Needing to phone to book the contact was prompt. The booking process was easy to follow and details of minor changes to the itinerary were shared clearly. The person who dealt with the booking was delightful to speak to and very efficient.
April 12, 2026
Rapid and courteous service.
I called Great Rail Journeys to book a holiday using a loyalty discount which could only be redeemed over the telephone. I was quickly connected to a customer advisor who dealt with my booking efficiently and courteously.
April 11, 2026
Excellent customer service.
I needed information about the pace of the tour and was very satisfied with the useful answer. Very friendly and helpful on the phone. No worries.
April 11, 2026
No surprises on this easy to use website
Just made a booking for a trip to the Isle of Man for later this year.
I found the website easy to use with comprehensive trip details.
Having made the booking I needed to check that I had made the upgrade I wanted correctly so a quick call to the help line and to my surprise a human spoke (not a bott in sight) and my query was answered.
Now I wait, with fingers crossed, for a flaming June to enjoy our trip.
April 8, 2026
Initial contact
My call was answered reasonably quickly and the person I spoke to was very helpful, efficient and explained the process of booking well.
I was able to book the holiday I wanted without problems.
April 11, 2026
Prompt and efficient service
April 11, 2026
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