Greatscottcollectables Reviews 81

Same issue like everyone else. Pre ordered figure, waiting f
1 year already to get it, no contact at all.
Do not order from this site.

I pre-ordered and paid for an item in December 2024. The item is now available but my order has not been delivered. I have contacted the company several times by email but they never respond. I found a phone number for them on PayPal but that just goes to voicemail and messages are ignored. Dreadful company, possibly just scammers?

Ordered a preorder figure in December and which was finally available in March.
After numerous emails I was told by the by the store that it had arrived and they were working through preorders and should be delivered to me soon.
It's now June and I have still not received my order.
Very disappointed to say the least, definitely will not preorder anything again.

Ordered a figure showing as in stock in Dec 2024 (screenshot taken). Sent countless emails and phoned the telephone number given on the website and nothing.

Now in May 2025 (almost 6 months later) and I still haven’t received anything.

Now that the figure I ordered can easily be sourced elsewhere, I get the feeling there’s a scam going on. I even asked for a refund, but again, nothing.

As a collector I would advise anyone to avoid this company at all costs. The two registered directors (see companies house) need to be called out for what they are doing.

You have been warned.

Purchased a Neca Christopher Lee Dracula( recieved today). Really Happy with the service I got delivery and packaging was great. When I did have a query re the postponing of the release date I got a prompt reply to my satisfaction..have used before and would do so again

Great prices, Great Shop.
Slight delay in delivery but contacted Martyn and was assured my purchase was being shipped that day and it was.

Great range of products, competitively priced and, most importantly, excellent customer service. Friendly, helpful and timely responses - highly recommended. Really impressed and will definitely be using again. The products are all fantastic, but then NECA and Trick Or Treat always are.

Ordered a Mezco figure less than a week ago at a great price, order was dispatched in a timely fashion and arrived not long after. Packed very well and arrived in excellent condition. No complaints at all

Ordered an item in January, a very expensive item and haven't heard anything since, I've sent countless messages and I'm worried I've lost my money because they won't respond to me! Won't be using ever again. Absolutely disgusted!

I pre-ordered an item in March last year, which I later emailed Great Scott Collectables to cancel in the April. Martyn responded with "That's fine will get that sorted for you", and that was that.

Fast forward to January and my pre-order arrives. I think, "that's strange, perhaps it's a mistake", but it wasn't. I checked my PayPal activity and my order was never cancelled or refunded, meaning Martyn didn't cancel my pre-order as he said he would.

So far, I've sent two emails and tried calling multiple times to no avail ("number not available" - that's comforting). I'm very disappointed in both the lack of communication and poor business practice.

UPDATE: the seller finally organised a return and refunded me, and was polite and apologetic in doing so, so I have adjusted my star rating. However, resolving this ordeal was more challenging than it needed to be, and perhaps a review of order processes might reduce the possibility of this happening to another buyer.

I pre-ordered some items in September 2023 (nearly £300 worth). Naturally there were delays but I was only finding out about this by sending numerous emails over the following months. Promises were made all through to October 2024 when replies just ceased all together. I finally applied for a chargeback through my credit card which was approved & strangely enough, the items turned up 2 days later (14 months after the original order). Even then it was delivered to an incorrect address. It's a real shame as my previous experience was fine. It's unfortunate that I'll be taking my business elsewhere as I thought they were a legitimate business with good values. A little communication to the people supporting your small business goes a long way.

Received my Pokemon card after 5 days. It was well packed however the postage charged to me was £4.99 but actual 2nd class postage was £2.70. Not happy with such high mark up on postage.

They really don't care to respond to email inquiries. I have also followed up but still nothing. I have pre-ordered from somewhere else of course an also won't buy anything from them. Unacceptable really.

Email subject: Stock inquiry 54335 to your hotmail address. greatscottcollectables@hotmail I have a screenshot as well. Please monitor your emails!

Ordered a Funko on Wednesday, arrived today! Great price too, would recommend them for collectibles!

Well protected and fantastic prices ordered wednesday, dispatched thursday, delivered Friday

Will use again

Really great service! Messaged them about a Star Trek item on Saturday morning and they got back to me straight away. Ordered item and it arrived Monday morning. Would definitely use again! Thank you! :)

Orderd 3 funko pops from these guys all came in a protective case which was a very nice touch was packaged extremely well bubble wrapped and arrived within 48 hours of placing the order I will 100% be ordering from then in the near future and I can't recommend enough

Billy The Puppet Deluxe Prop.
Communication was a wee bit slow at Times and thought billy was Never gonna Arrive but he finally turned up He was Worth The Wait So Much So Im Thinking of Ordering Another One. Would buy from here again

Ordered a Saw Billy Deluxe Prop, condition was perfect and clearly wasn't tampered with, great price too. Communication was a wee bit inconsistent seeing it took a while for the product to be delivered but overall was assuring communication and would buy from here again :)

Still waiting on an item I ordered back in December which although was out of stock, now is in stock on many other websites and I have requested refund but I’m yet to receive it.
Even before I asked to cancel my order there was absolutely no communication for over three months and I’ve been told my refund has been processed but it’s yet to come through, the seller is not responding to me and there’s no sign of my money back.
Very very disappointing and extremely poor customer service!
Should not be advertising items on your site if you cannot fulfill the orders and have no intention of replying to customers who have spent money with you!!