Poor customer service.
Consumables delivered close to the expiration date and the seller is not responsible for it, making the customer pay for it.
Which now makes me doubt the quality of their products.
Terrible customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Consumables delivered close to the expiration date and the seller is not responsible for it, making the customer pay for it.
Which now makes me doubt the quality of their products.
Terrible customer service.
The worst customer service I ever experienced in Germany. I filled the billing address and the delivery address but when I paid the company website system automatically decided to send the package to same address of the billing address. I called them but the phone did not work and I could not leave any message, then I sent an email, a message on Facebook, Instagram but nothing. The day after they didd't check neither my email, messages on social media and now my package will go to another country and there's no much they could not do, so I lost 62 euro because they website system made this mistake. Never again. Very disappointing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.