We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Company responded straight away and…
Company responded straight away and send filters via post.
December 1, 2024
Reply from Great Water Filters Australia
Hello Evelyn,
Thank you for your lovely review! We’re so glad to hear that we were able to respond promptly and get your filters sent out quickly. Providing efficient service and a hassle-free experience is always our goal.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We’d love for you to share your experience on social media to help others discover our service too!
Warm regards,
Trish - Customer Service | Great Water Filters
Pure water taste again
Since being switched to the Albany water supply here in WA the water was so full of calcium. It was building up on the shower screen and was visible inside the kettle (had just bought a glass kettle) so all the particles were visible while the water boiled. Now that we have the full house system all that has gone, no more mineral build up, shampoo lathers again, drinks taste right. I would recommend this system to everyone
October 23, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Glen,
Thank you for sharing your experience! We’re delighted to hear that your **Whole House System** has made such a positive difference to your water quality. It’s great to know you’ve said goodbye to calcium build-up, and are now enjoying pure water, better lathering shampoo, and great-tasting drinks again.
Your recommendation means the world to us, and we’re thrilled the system has exceeded your expectations. If there’s ever anything we can assist you with, don’t hesitate to reach out – we’re always here to help!
Warm regards,
Trish - Customer Service | Great Water Filters
Great
Great! Quick delivery and installation by a friendly plumber. Love our new fluoride-free water.
November 29, 2024
Reply from Great Water Filters Australia
Hello Nelson,
Thank you for your fantastic review! We’re so happy to hear that you’re loving your new **fluoride-free water** and that the delivery and installation were quick and hassle-free. It’s great to know our friendly plumber made the experience even better for you.
If you’d like to share your experience on social media, it would mean a lot to us and help others discover the benefits of cleaner, healthier water. Please reach out anytime if you need further assistance – we’re here to help!
Warm regards,
Trish - Customer Service | Great Water Filters
I would high recommend this company
I would high recommend this company, it was smooth and easy process. Hayden customer service was excellent and he was more than happy to answer all my questions. He was very reliable and answered calls/emails fast!
November 6, 2024
Reply from Great Water Filters Australia
Hello Cassandra,
Thank you so much for your kind words and recommendation! We're thrilled to hear that Hayden provided you with excellent customer service and made the process smooth and easy. Reliability and quick communication are key for us, and it’s wonderful to know Hayden delivered on that for you.
If you’d like to share your experience on social media, it would mean a lot to us and help others looking for reliable service and cleaner water solutions. Please don’t hesitate to reach out if there’s anything else we can assist you with!
Warm regards,
Trish - Customer Service | Great Water Filters
Excellent product for our undersink…
Excellent product for our undersink filter system. Delivered on time and will allow us to enjoy fresh water all year round. Very happy that I was able to buy water filters for my system.
November 21, 2024
Reply from Great Water Filters Australia
Hello Louis,
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with the product for your undersink filter system and that it arrived on time. Knowing it will provide you with fresh water all year round truly makes us smile!
If you’d like to share your experience on social media, it would help others discover the benefits of reliable water filtration. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Happy customer
As I live in Townsville and this is a Brisbane based company, I order my filter replacements on line. The filters are always sent same day, and received by me in good time. The customer service has always been great.
December 5, 2024
Reply from Great Water Filters Australia
Hello Sherron,
Thank you for your wonderful review! We’re so glad to hear that, even from Townsville, you’ve had such a seamless experience ordering your filter replacements online. Ensuring same-day dispatch and timely delivery is something we take pride in, and it’s great to know you’ve appreciated our customer service as well.
If you’d like to share your experience on social media, it would help others discover the convenience and reliability of our service. Please don’t hesitate to reach out if there’s anything more we can do for you!
Warm regards,
Trish - Customer Service | Great Water Filters
Good enough that our neighbours want one
We ordered the Wellness Whole House System. At the time, it was not in stock, so we had to wait a few weeks before it was installed. During the process, we were kept up to date with progress. We were happy that they could arrange an installer for us living in regional Queensland. The installer did a fantastic job and mentioned that he had installed a few of these systems in the area, and they are very reliable. We have gone from hard chlorinated water to soft water we enjoy drinking. Our neighbours are now looking at ordering their own systems.
October 8, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Walter,
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your **Wellness Whole House System** and experiencing the benefits of soft, drinkable water. It’s wonderful to know that you were kept informed throughout the process and that our installer did such a great job for you in regional Queensland.
Hearing that your neighbours are considering ordering their own system because of your experience is the highest compliment we could receive! If there’s anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Trish - Customer Service | Great Water Filters
Good experience
December 2, 2024
Reply from Great Water Filters Australia
Hello Warren,
Thank you for taking the time to leave your review! We’re delighted to hear you had a good experience with us. Providing a smooth and reliable service is always our priority.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We’d love for you to share your experience on social media to help others learn about us!
Warm regards,
Trish - Customer Service | Great Water Filters
Aidan was excellent
Aidan was excellent. Very kind, polite and skilled. He explained things clearly to me regarding the fault in our filter system. I would have given 5 stars but was a bit disappointed that the Pensioner Discount is only a one-off discount, (especially as I've been a customer for so long). Overall, your organisation and staff are always very pleasant, polite, knowledgeable and professional
December 5, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Amanda,
Thank you for your thoughtful review and kind words about Aidan! We’re so pleased to hear he was kind, polite, and skilled in resolving the issue with your filter system. Your feedback about our staff being pleasant and professional truly means a lot to us.
We understand your concern about the Pensioner Discount being a one-off, and we sincerely appreciate your loyalty over the years. Your feedback has been noted, and we’ll keep it in mind as we continue to improve our offerings for our valued customers.
If there’s anything else we can do to assist or enhance your experience, please don’t hesitate to reach out. We’re here for you!
Warm regards,
Trish - Customer Service | Great Water Filters
My family and I Love drinking healthy…
My family and I Love drinking healthy clean water. Great service and great product. Highly recommended
Thank you.
November 20, 2024
Reply from Great Water Filters Australia
Hello Ian and Tammy,
Thank you so much for your heartfelt review! We're thrilled to hear that your family is enjoying the benefits of healthy, clean water. Providing great products and service is what we’re all about, so it’s wonderful to know we’ve met your expectations.
Your recommendation means the world to us. If you’d like to share your experience on social media, it could help others discover the joy of clean water too! Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Good company to deal with
Good company to deal with, very friendly and efficient. We have dealt with them for over 15 years.
December 2, 2024
Reply from Great Water Filters Australia
Hello Rod,
Thank you so much for your wonderful feedback! It’s truly an honour to have had your trust and support for over 15 years. We’re thrilled to hear that you’ve found our team friendly and efficient – that’s exactly what we strive for.
If you’d like to share your experience on social media, it would mean a lot to us and help others looking for reliable water filtration solutions. As always, please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Easy to order.
Easy to order online.
Was kept informed of the delivery.
Delivery arrived in a timely manner.
November 28, 2024
Reply from Great Water Filters Australia
Hello Paul,
Thank you for your kind review! We're so pleased to hear that you found the online ordering process easy and appreciated the delivery updates. Ensuring a smooth and timely experience is always our goal.
If there’s anything more we can assist you with, don’t hesitate to reach out. We’d love for you to share your experience on social media to help others discover our service!
Warm regards,
Trish - Customer Service | Great Water Filters
Love the reminder
Love the reminder, easy ordering and delivery notifications. I'm always happy with Great Water Filters. I do however hate being asked to rate them.
November 8, 2024
Reply from Great Water Filters Australia
Hello Kathryn,
Thank you for your honest feedback and for continuing to choose Great Water Filters! We’re so glad you appreciate our reminder service and the ease of ordering and delivery notifications. Your satisfaction is incredibly important to us.
We understand that being asked to rate can be frustrating, and we truly appreciate you taking the time to share your thoughts regardless. If there’s anything more we can do to improve your experience, please don’t hesitate to let us know.
Warm regards,
Trish - Customer Service | Great Water Filters
Smrithi is very accurate and helpful…
Smrithi is very accurate and helpful with orders.
November 21, 2024
Reply from Great Water Filters Australia
Hello Rakesh,
Thank you for your kind words! We’re delighted to hear that Smrithi provided accurate and helpful service with your order. Our team takes pride in delivering the best possible experience for our customers, and your feedback means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Trish - Customer Service | Great Water Filters
The equipment works ok but I'm still…
The equipment works ok but I'm still getting emails and texts to get replacement filters three weeks after I just installed the new ones, and requests to stop sending these reminders are being ignored. Something very wrong in their admin.
November 21, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Erron,
Thank you for your feedback and for bringing this to our attention. I’m sorry to hear about the inconvenience caused by the repeated reminders. This isn’t the experience we want for our customers, and I completely understand your frustration.
I’ll make sure our team investigates and resolves this issue promptly so you won’t receive unnecessary reminders in the future. Please feel free to reach out directly to our customer service team, and we’ll ensure this is sorted for you as soon as possible.
Thank you for letting us know, and we’re here to assist if there’s anything else we can do to improve your experience.
Warm regards,
Trish - Customer Service | Great Water Filters
Perfect great water
great experience because Aidan was on time and he is very good natured and knows his work. Work was done well in a very neatly manner
November 14, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Peter,
Thank you so much for your wonderful feedback! We're delighted to hear that Aidan provided such a positive experience with his punctuality, expertise, and friendly nature. It's great to know the work was completed neatly and to your satisfaction.
If you’d like to share your experience on social media, it would mean a lot to us and help others looking for professional and reliable service. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
ALWAYS APPRECIATE THE REMINDER
ALWAYS APPRECIATE THE REMINDER, QUICK POSTAGE AND EASY TRANSACTION
November 5, 2024
Reply from Great Water Filters Australia
Hello Peter,
Thank you for your kind words! We're so glad to hear that you appreciate our reminder service and found the postage and transaction process quick and easy. Our goal is to make maintaining your water filter as convenient as possible!
If you’d like to share your experience on social media, it would mean a lot to us. And, of course, if there’s anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Trish - Customer Service | Great Water Filters
Aiden (?) arrived earlier and waited…
Aiden (?) arrived earlier and waited patiently for me to let him in. He completed the job v quickly and answered my queries about the filter tap. Nicely installed and working well. Thank you
November 7, 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Andrew,
Thank you for your lovely review! We're so pleased to hear that Hayden was not only prompt and patient but also took the time to answer your questions and ensure everything was installed to your satisfaction. It’s great to know the filter tap is working well for you!
If you'd like to share your experience on social media, it would help others who are looking for reliable and friendly service. As always, please feel free to reach out if there's anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Very good communication and fast hassle…
Very good communication and fast hassle free installation. Very high quality product that works well.
October 31, 2024
Reply from Great Water Filters Australia
"Hi Bradley,
Thank you so much for your 5-star review! We're thrilled to hear that our communication and installation process met your expectations and that you're enjoying the high-quality product. Your satisfaction is what motivates us to continue providing top-notch service. If you ever have questions or need assistance, please don’t hesitate to reach out.
Feel free to share your experience with friends and family or on social media!
Thanks again for choosing Great Water Filters.
Trish - Customer Service | Great Water Filters"
Reply from Great Water Filters Australia
Hi Paul,
Thank you for your fantastic review! We’re delighted to know you find our product brilliant. Your feedback means a lot to us and reinforces our commitment to providing top-quality water filtration solutions.
If you need any assistance or have more to share about your experience, feel free to reach out or share your story with others!
Thanks for being a valued customer.
Trish - Customer Service | Great Water Filters
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