GreenBox Capital Reviews 577

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had the opportunity to connect with Greenbox Capital to secure more working capital. I dealt with Alain who was professional and very efficient. I was able to secure what I needed for a major oven r... See more

Rated 5 out of 5 stars

I'm very pleased with the company and . For most with matt burk his service and honesty and helping getting funds on time . Have really helped me threw this covid epidemic. There professional automa... See more

Company replied

Rated 5 out of 5 stars

The entire GreenBox team is amazing. The ISO support provided by Edward and Laz is always top notch and the underwriting team, specifically Amey and Brittney go above and beyond to assist an ISO with... See more

Company replied

Rated 5 out of 5 stars

Especially with financial products, the most important skills are to listen and be proactive. These are the two attributes that Tiffany has. When I talk to Tiffany about challenging situations with me... See more

Company replied

Company details

  1. Financial Institution

Written by the company

Your access to quick and easy working capital.


Contact info

4.8

Excellent

TrustScore 5 out of 5

577 reviews

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Rated 1 out of 5 stars

Sorry company beware

Sorry company beware

January 1, 2024
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Thank you for your feedback. After reviewing your account, Greenbox Capital has not been in communication with you since 2019. We understand that you may have been in contact with an outsourced collections company, and we are unable to speak for the experience you have had with them.

We wish you the best.
Greenbox Capital Team

Rated 5 out of 5 stars

Dear Management

Dear Management
I am writing to express my sincere appreciation for the exceptional service provided by Vincent Pinzone at Green Box Capital. His dedication and proficiency in his role truly made a positive impact on my experience.
Vincent's professionalism and expertise were evident throughout our interactions. His commitment to ensuring a smooth process and addressing my concerns with promptness and efficiency were remarkable. His depth of knowledge about financial options and strategies was invaluable, making me feel confident in the decisions we made together.
Moreover, Vincent's offer of early pay-off discounts that rivaled bank rates for the initial months was not only impressive but also a testament to his commitment to providing competitive and customer-friendly services. This offer played a significant role in making the financial aspect of our arrangement favorable and advantageous.
I want to extend my gratitude to Vincent Pinzone for his outstanding performance and exemplary customer service. His dedication to going above and beyond in delivering exceptional assistance truly sets a high standard for service excellence.
Thank you once again for the exceptional service provided by Vincent. I look forward to continuing our professional relationship and will not hesitate to recommend Vincent and Green Box Capital to others seeking financial solutions.
Sincerely,
Nick

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

A satisfied customer

In particular the gentleman that I was working with at Greenbox Capital, Dave Stewart. Because of our organizations excellent history with Greenbox he was able to navigate the best possible deal for us. He exercised patience , listened to my concerns and presented options.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

GREENBOX CAPITAL's DAVE STEWART

Dave Stewart at Greenboxcapital was personally assigned to assist me from the start of the application to the funding process, along with follow up. I paid off my first loan and Mr. Stewart followed up promptly and worked out a quick approval for a second loan with a lower interest rate and payments. I am a non-profit and small business. Dave at Greenboxcapital is your KEY to success!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Vincent Pinzone is a funding advisor…is the key component in this companies personel.

Vincent Pinzone is a funding advisor over there at Greenbox and honestly merchant cash advance companies to me seem like loan sharks and they just want to get off the phone with you and give you some short end of a long stick. Not with Greenbox, they looked at my company and gave me enough that I won't default and Vincent is a professional funding advisor. He speaks in terms of logical solutions that every business owner needs to hear. I have done business with this company a few times before and they have improved to the level of ONDECK customer service.

August 8, 2023
Unprompted review
Rated 4 out of 5 stars

High Interest Rates Watch out for extra Fees "Loan stacking"

High interest rates on their loans they and charged me $2500 to set up the ACH withdrawals and NOW that I paid off the balance they are charging me a "Stacking fee" of $8000 dollars cause I took out loans with other companies.. According to them , you are not allowed to take out ANY loans with ANY other company or they will bill you more on top of their high fees from the beginning.. I took out a loan of 61,000 dollars and ended up having to pay back 97,000 dollars for a 1 year loan.... 36,000 dollars in interest for 1 year...

UPDATE: 8/16/23
They offered to return 1/2 of the stacking fee cause I was just taking out other loans in an honest effort to make sure all their payments got paid. We will see if they do this...

UPDATE 8/18/23
Greenbox Refunded me 1/2 of the Stacking fee. I greatly appreciate it and have updated my review.

July 31, 2023
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Dear Jerry,

We appreciate you taking the time to share your feedback with us. We understand your frustration, and we'd like to address your concerns.

First and foremost, we want to clarify that our goal is always to provide full transparency regarding our fees and terms prior to disbursing any funds. We take proactive steps to ensure that our customers are well-informed about the terms of their funding, including any associated fees.

Regarding the setup fee, this fee is a standard practice in the industry and is communicated clearly on the first page of the offer checkout, and again in the agreement you signed before accepting the funds.

Regarding the "Stacking fee", we understand that this can be perceived as an additional cost. This fee is associated with borrowers who proceed to take multiple advances from different companies, after receiving our funding and without our approval. It is disclosed in our agreement and highlighted as a condition in the offer checkout. If our product doesn't end up suiting your needs and we cannot approve additional funding, we require to be paid off. When we initially underwrite, we do not factor in stacking to the overall cost. This allows us to give better pricing to our customers, and only add the cost to those who stack. It is important to note that this policy is in place to manage risk and ensure responsible lending practices.

We acknowledge your concerns about the interest rates, and we do strive to offer competitive rates in the industry. However, interest rates are typically influenced by various factors, including creditworthiness and market conditions, which may result in rates that vary from one borrower to another.

Transparency is an important commitment of ours. We encourage you to reach out to our customer service team if you have any further questions or need additional clarification regarding your terms. We are here to assist you and address any concerns you may have.

Sincerely,

Greenbox Capital Support Team

Rated 5 out of 5 stars

Vincent was amazing

Vincent was amazing! He spent time talking me through options that could work for business. He never pressured me, and he took time to actually understand our business. Not to mention he did great in working to get great offers for us! While the funding will help us- right now we need something that would put us on top of our cash flow. We will definitely revisit Greenbox Capital and Vincent when we need funding!
Great customer service! Thank you again for the time spent working with me.

July 10, 2023
Unprompted review

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