I had the opportunity to connect with Greenbox Capital to secure more working capital. I dealt with Alain who was professional and very efficient. I was able to secure what I needed for a major oven r... See more
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I'm very pleased with the company and . For most with matt burk his service and honesty and helping getting funds on time . Have really helped me threw this covid epidemic. There professional automa... See more
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The entire GreenBox team is amazing. The ISO support provided by Edward and Laz is always top notch and the underwriting team, specifically Amey and Brittney go above and beyond to assist an ISO with... See more
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Especially with financial products, the most important skills are to listen and be proactive. These are the two attributes that Tiffany has. When I talk to Tiffany about challenging situations with me... See more
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Company details
Written by the company
Your access to quick and easy working capital.
Contact info
United States
- greenboxcapital.com
Worst company I have ever dealt with!
Worst company I have ever dealt with!
I have been dealing with Green Box since Jan 22nd 2021. They charged me an origination fee that I was not informed about but still did not complain even though the rate of interest seems criminal.
On March 30th I had requested a payout letter and for the past week all I am getting is the run-around. I have called 13 times (not including the number of times the broker has called), emailed 7 times including 1 to the CEO) but to no avail. I have contacted my broker (Jeff Schwartz) who provided me the CEO's email (Jordan Fein) and I wrote a detailed email requesting for the payout letter. The CEO did not respond to me but stated to my broker that it had been sent out on Thursday April 1st (maybe it was an April Fool's joke) but, to date, I have received nothing! I then gave an alternate email to the broker and after he had talked to the CEO, the broker stated that I would get the payout letter within the hour (this was on Friday April 2nd). This morning (Monday April 5th) I again requested my broker (Jeff) to reach out to Green Box and to my utter astonishment they told him that I (the customer) needed to call in to request the letter - what happened to 'we sent out the letter on Thursday' (of last week)? All of the other written requests I have sent? To think that an organization that states that my company is a 'golden paymaster' would do this to us is besides me. I would hate to think what they do to customers who are delinquent.
Staple Foods
April 5, 2021
Unprompted review
Greenbox has been great and easy to…
Greenbox has been great and easy to work with. Any time I need extra working capital greenbox is my first Call. They are super easy to work with and reasonable on fees, and understand when you are going through a hard time.
March 17, 2021
Reply from GreenBox Capital
Tyler,
Thank you for the 5-star review. We sincerely appreciate your business and were glad we could provide you with the working capital you needed. Providing the best customer service is extremely important to us and we will continue to work hard to support you.
RUN! Do NOT recommend.
BORROWER BEWARE! Elio was very difficult to work with during the entire process. He would say one thing and afterwards we found out that wasn't entirely true. We expressed our displeasure with him and he couldn't have cared less. Once we were about 3 months until payoff he started calling and emailing up to 10 times a day. I asked him to stop contacting us because it was getting out of hand and eventually I had to block the number on our end. Once we were about a month from the end we requested a payoff letter so we could be done with them once and for all. Elio refused via email to send the payoff. He stated he would NOT send the letter until we spoke with him. Questioned why we would not get another loan and then let us know there were $1200 of additional fees added onto what we owed. He would not let me speak with anyone else. I called 7 times trying to speak with someone else and was never able to. I called from an outside number not associated with our business and selected the broker option instead of business owner and was able to get to someone else to at least obtain my pay off letter. Very unprofessional. DO NOT RECOMMEND WORKING WITH THEM!
March 11, 2021
Unprompted review
Reply from GreenBox Capital
We sincerely appreciate your feedback and apologize for any misunderstandings surrounding your recent funding with us. We understand your frustration and we are sorry you did not receive the service you needed.
It is our mission to fund small businesses responsibly and to ensure our customers understand the terms and conditions of their contract. We strive to set realistic expectations for the entire funding process and to resolve any issues quickly.
In light of your feedback, we are evaluating our internal process and will make any needed adjustments to provide the best customer experience.
DONT MAKE THE MISTAKE I DID
This company is taking advantage of vulnerable companies right now who are desperate in these most difficult times. To charge a 620$ fee for a $15500 loan on top of the 5500$ in interest is outrageous and it should be criminal. I should have known better but I took the loan out of desperation to avoid going under during covid 19. I do not recommend Greenbox Capital to anyone for how they totally dropped the ball on not waiving the fee in the first plave, as requested, then making a total mess of it in the end. I learned a valuable lesson, that being to not take no more merchant advances from any of these companies who are out there every day preying upon small business owners who are struggling to stay afloat. AVOID GREENBOX CAPITAL AT ALL COST!
January 13, 2021
Unprompted review
Reply from GreenBox Capital
Dion,
You are correct that your account was incorrectly charged with an origination fee at the time of funding. Please accept our apologies for this oversight. We hope that in returning these funds to you in December 2020 we can put this behind us.
At Greenbox Capital, one of our core competencies is communication. To provide the best experience, it’s important to us that our customers understand the funding terms and conditions they agree to when receiving capital. While we strive to make that happen, it seems there may be a gap in your understanding of the terms of your agreement. While your account is now closed and in good standing with Greenbox Capital, if you have any questions we encourage you to contact our Customer Success Team for more information. Thank you.
Partner Review for Greenbox
We have worked with Greenbox Capital for quite sometime. After receiving a phone call from a very irate client we were connected on a conference call with Greenbox as well as the client. The client was very upset. The underwriting team remained calm and showed complete professionalism the entire call even offering to help the merchant lower payments to accomidate the merchants needs. Greenbox has always been a pleasure to work with! They will help their merchants & partners anyway they can! Thank you Greenbox Team!
January 12, 2021
Unprompted review
Reply from GreenBox Capital
Thank you for the excellent rating and review. Our staff is committed to providing the best service possible to all of our customers. We value our broker partners and merchants and look forward to working with you.
Green box was exceptional got me funded…
Green box was exceptional got me funded when nobody else could,and my service advisor Fred Jones never gave up, and got me the funding that I needed,and I would recommend him to any small business.
July 16, 2020
Unprompted review
Reply from GreenBox Capital
Thank you for the excellent review. We're glad we were able to support your business.
Reply from GreenBox Capital
Steven, thank you for the excellent review. Elio and the entire organization are here to support you.
Love these guys
Love these guys. We've been working with them for years. They take great care of you and do what they say!
July 7, 2020
Unprompted review
Reply from GreenBox Capital
Thank you for the excellent review. We are thrilled we could fund your business again.
Reply from GreenBox Capital
Luis, we appreciate your business and for taking the time to leave this 5-star rating.
Reply from GreenBox Capital
Thank you for the kind words. It's our mission to provide responsible funding to all small businesses.
Reply from GreenBox Capital
Amandeep, thank you for the excellent rating. We are happy Reid and the entire Greenbox Captial team did a great job.
Reid and Fred made the process so easy…
Reid and Fred made the process so easy and helped me and went above and beyond their duties to make it happen for me
February 27, 2020
Unprompted review
Reply from GreenBox Capital
We appreciate the excellent review. The entire Greenbox Capital team is here to provide the best funding experience for you.
Great experience all around
Great experience all around. Excellent service
February 14, 2020
Unprompted review
Reply from GreenBox Capital
Thank you for letting us know. We appreciate the 5-star rating.
Way to Go Greenbox Capital!
I have had a lot of people make a lot of promises to get me funding for my business. They have all let me down except Reid Lockhart and Greenbox Capital. I received great advice, friendly service and funding was approved and funding very quickly!
February 11, 2020
Unprompted review
Reply from GreenBox Capital
Tyler, we're thrilled you had a great funding experience with us. Reid and the entire team at Greenbox Capital are here to support you with the best service possible. Thank you for the excellent review and we look forward to working with you.
Elio is working realy Good
Elio is working realy Good!
He tu va a good services and he is a funny guys!
I hope he Will be there next time!
February 7, 2020
Unprompted review
Reply from GreenBox Capital
Elio and the entire team at Greenbox Capital are here to provide the best service possible. We thank you for your 5-star review and look forward to supporting your funding needs.
Easy to work with
Easy to work with. My only 2 complaints would be the daily phone calls, 3-4 daily asking if more funding is needed. And the early payoff option could be made much easier. We would use Greenbox again if needed.
January 23, 2020
Unprompted review
Reply from GreenBox Capital
Raymond, thank you for the excellent review. We appreciate you selecting us as your lending partner and encourage you to speak with your Funding Advisor regarding your communication preferences. We are here to support your needs.
Lisa Barrio took my issue seriously
Lisa Barrio took my issue seriously. I have never experienced such customer service and follow through like Lisa showed me! She is an amazing asset to Greenbox and I will definitely use their services again and again.
January 22, 2020
Unprompted review
Reply from GreenBox Capital
Rhonda, thank you for sharing your experience. We are glad you got the service you expected with Lisa and with Greenbox Capital. Thank you for the review and we look forward to supporting you.
Very pleased with Greenbox and…
Very pleased with Greenbox and particularly thankful for Elio. I’ve had several loans with them. They are able to get me funded and make the payments affordable so you can continually grow your business. The best. Thank you.
January 22, 2020
Unprompted review
Reply from GreenBox Capital
Jonathan, we appreciate the feedback and 5-star rating. Our goal is to support you with the funds you need to grow your business. Elio and the entire Greenbox Capital team is here for you. Thank you for selecting us as your funding partner.
Very superior service!
Very superior service!! Greenbox is very professional in dealing with clients. Elio was super to deal with!! I would recommend this company for all your financial Business needs!!
January 16, 2020
Unprompted review
Reply from GreenBox Capital
Donna & James, we are thrilled you were pleased with the service you received from our team. Customer satisfaction is extremely important to us and we take it very seriously. We appreciate you using us as your funding partner and we thank you for the excellent review.
This group really cares about you!
This group really cares about you!! They have done so much for me!! I would highly recommend this company!!
January 7, 2020
Unprompted review
Reply from GreenBox Capital
Stephanie, we appreciate the 5-star rating and the opportunity to support your company. Thank you for the review.
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