All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
Company replied
3.1
Average
5K reviews
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I've been a long standing customer
I've been a long standing customer, but this was some of the worst customer service I've ever received from any business. Several issues with the ingredients during the week. Including having to replace the protein. Then very unhelpful customer service with a missing ingredient. Avoid the company.
May 15, 2026
Unprompted review
Reply from Green Chef UK
Hi Tom P,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Portia
The Green Chef Team
Absolutely the worst experience I've…
Absolutely the worst experience I've had with any company. First our gift voucher didn't work, then when we cancelled our order and account while trying to fix it, weeks later we are charged still. Cannot contact support with the chat box after you have cancelled your subscription either.
May 15, 2026
Unprompted review
Reply from Green Chef UK
Hi Fergus
We are truly sorry to hear about your experience and completely understand how frustrating this must have been for you. We sincerely apologize for the issues you encountered with the gift voucher, the unexpected charge after cancellation, and the difficulty reaching support afterward. This is certainly not the experience we want our customers to have.
We appreciate you taking the time to share your feedback, and we would like the opportunity to look into this further and make things right.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
I dont see the point + sneaky sign up tactic
I signed up thinking this would be more like Frive or Simmer, with ready-made meals, but it turns out it’s actually a cook-it-yourself recipe box. I also thought I’d cancelled the order straight away, but it was delivered anyway, which is SNEAKY af. the website UI said I had no upcoming delivery but this food turned up. So anyway, I cooked it.
Honestly, I struggle to see how this is more convenient than a normal grocery delivery. None of the ingredients are pre-prepped anyway; you still have to chop the broccoli, trim the green beans, etc. That’s not a problem in itself, but then what exactly is the benefit here?
The service also seems designed around cooking a completely different meal every night, rather than helping people batch cook or save time across the week. And every recipe seems to rely on using the oven. Great, so I’m meant to turn the oven on every evening just to cook two chicken breasts at a time?
I was also surprised by the amount of packaging. Lots of individually wrapped ingredients, produce shipped from far away including green beans from Africa, and loads of plastic everywhere. For a company called “Green Chef”, the environmental side really didn’t match the branding for me.
May 14, 2026
Unprompted review
Reply from Green Chef UK
Hi Lucia,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and for any confusion or frustration caused by the delivery and cancellation concern. That’s certainly not the experience we want for our customers.
We also appreciate your honest comments about the meal format and packaging, and we’ll make sure this is shared with the relevant teams for review. Thank you again for your feedback—it genuinely helps us improve.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Dreadful quality meat often
On multiple occasions, (not always) we have received very poor quality meat that I do not consider fit for human consumption.
Mince beef that is unchewable, same for chicken. Often ends up in the dog, and the Mrs also finding it hard to cancel....
I have even wondered if their business model is basically dressing up low quality cheap meat that they get at discount. If not, then if worry about their trusted meat supply chains
May 12, 2026
Unprompted review
Reply from Green Chef UK
Hi Darren,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
- Renzo
The Green Chef Team
they try to charge me even after…
they try to charge me even after cancelling the account beware ..
May 11, 2026
Unprompted review
Reply from Green Chef UK
Hi CHAN Shan,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
- Renzo
The Green Chef Team
This company took money out of my…
This company took money out of my account without permission. I cancelled within minutes as I got a bad feeling... I contacted Green Chef. They sent me an email confirming the order was cancelled. I spoke to my bank and they still took money out! They still have my details so I have cancelled my card, I should have done that on the first interaction. The reviews on here scared me and I will be much more careful from now on. Do not use this company they are not UK run and do not use our rules.
Edit - Twice this company have promised me a refund and never got back to me.
Edit - Eventually got a refund. Stressful hassle.
May 11, 2026
Unprompted review
Reply from Green Chef UK
Hi Jo,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
- Renzo
The Green Chef Team
Great meals
We have only had one box with two meals in at the moment but the recipes were easy to make and very tasty. It's usually quite difficult to find meals for my husband as he's a fussy eater but I found it easy to find suitable meals on Green Chef. Looking forward to the next box!
May 3, 2026
Unprompted review
Reply from Green Chef UK
Hi Lynn
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great variety and offers with restaurant quality taste
I ordered 5 meals for 2 people. I received all the meals I ordered but no recipe cards for 2 of the meals then a recipe card for a random meal. That is the only negative that the online chat they were looking into it then never replied.
Now the positive: the food quality is amazing from the packaging to the taste all perfect. The steps by step instructions were great. When I looked at the packs I was so pleased in the portion sizes the two meals I've made were restaurant quality. I'm looking forward to my next 2 boxes.
May 2, 2026
Reply from Green Chef UK
Hi Tasha
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Wouldn’t use anyone else!
Having used several recipe delivery companies in the past and not being overly impressed with any of them Greenchef was our last hope! Pleased to say they have restored our faith…easy to use app, delivered on time, fresh ingredients of a good quality and interesting recipes! Most importantly as a working mum the recipes are quick, simple to follow and the kids love them too!
February 17, 2026
Reply from Green Chef UK
Hi LM
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Ah excellent recipe service
Ah excellent recipe service. I've found my weekly food bill has actually gone down by using Green Chef. I get more variety and better nutrition in my meals.
A very good introductory offer and the flexibility to tailor your order and skip weeks when you want.
Very good for vegetarians.
January 7, 2026
Reply from Green Chef UK
Hi Andy
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Good idea
Not the best start ,as I cancelled my account immediately but still received an unwanted box . However the situation was finally resolved
May 9, 2026
Unprompted review
Reply from Green Chef UK
Hi Annette
Thank you for taking the time to share your experience.
We’re truly sorry to hear that you were required to provide your card details before being able to view the menu options, and that this has led to frustration and disappointment. We completely understand how this may have impacted your confidence in proceeding with the order.
You can view our upcoming menus here, no sign-up or payment needed yet:
🔗 https://www.greenchef.co.uk/weekly-menu
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Rescheduled order due to being away
Rescheduled order due to being away. Order wasn't rescheduled and left on door step. When I realised the rescheduled order hadn't been rescheduled I contacted customer service at least 4 days before the order was originally due to be originally delivered as I noticed a payment leaving my account. The customer services rep was not helpful and eventually cut me off.
May 9, 2026
Unprompted review
Reply from Green Chef UK
Hi Robert
Thank you for reaching out and for sharing your experience.
We’re truly sorry to hear about what happened with your rescheduled order being delivered while you were away, and that it was left on your doorstep. We also sincerely apologise that when you contacted customer service, your concerns were not properly addressed and that the interaction ended in frustration.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Nice meals but a few are quite small…
Nice meals but a few are quite small portions, some meals I could easily eat both portions
April 29, 2026
Reply from Green Chef UK
Hi Ben,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Outrageous service
Outrageous service. I went on the app to look at the food and decided against it. Today I had £28 taken from my bank account and told a box of food was coming Saturday and it’s too late to cancel. Told them I didn’t order it, no help from customer service. Disgusting
May 8, 2026
Unprompted review
Reply from Green Chef UK
Hi Jules,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Portia
The Green Chef Team
US-based company with limited UK support
This company is US-based, and therefore absolutely impossible to reach. I am desperatly trying to contact them to cancel my account and the chatbot doesn't work, there is no email to contact them, and the only support email available is a US number, which a) costs a fortune to call and b) is useless as the team on the phone cannot access the accounts of non-US-based customers. If you're going to offer a service in the UK at least make sure you have teams on the ground!
Edit: Giving 3 stars as after 15min on the phone with a US agent they did send me an email with a number to contact the UK branch (in case someone needs it it's 020 4538 1121; it doesn't appear on the UK contact page)
May 7, 2026
Unprompted review
Reply from Green Chef UK
Hi Clem,
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear about the difficulties you experienced while trying to contact support and manage your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
We truly appreciate you bringing this to our attention, as feedback like yours helps us improve our service and support experience for all customers.
To help resolve this for you, please feel free to contact our Customer Care team, available 7 days a week from 9:00am to 10:00pm, at 020 4538 1121. Our team will be happy to assist you further.
Thank you again for your patience and understanding.
Ann
The Green Chef Team
Absolutely love Green Chef
Absolutely love Green Chef. The variety of different meals is amazing.
The other good thing is there is no waste! I would definitely recommend this Company to everyone.
They cater for all food types - Vegan. - Vegetarian - Meat - Fish - plant based
Try it Now😀
April 27, 2026
Reply from Green Chef UK
Hi Mrs Leila,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
I’ve had a really positive experience…
I’ve had a really positive experience with Green Chef overall. The food quality is consistently great, and I’ve genuinely enjoyed the meals I’ve made. The service has also been excellent—everything arrives on time, and any issues I’ve had were handled quickly and professionally.
That said, the price does feel a bit high for what you get. I usually order the 2 recipes with 4 meals for one person, which works out at about £7.11 per meal. While the convenience and quality are good, that’s still quite expensive for meals you’re cooking yourself at home. I think if the price were closer to £5 per meal, it would feel much more reasonable and better value for money.
I also think some of the negative reviews I’ve seen aren’t entirely fair. In my experience, the issues people mention can sometimes be exaggerated, and Green Chef does make an effort to resolve problems when they arise. Even when delivery issues have come up, such as a driver leaving the box in an inappropriate place like the main road, both Green Chef and DPD have made an effort to put things right.
Overall, it’s a great service with high-quality food and strong customer support, but the pricing could be more competitive. Give them a 2nd chance if your trying to get fit and healthy!
May 6, 2026
Unprompted review
Reply from Green Chef UK
Hi James,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
I have found the meals so far tasty
I have found the meals so far tasty, healthy and easy to make. I am mostly choosing low carb ones and it's good there are filters like this. I just need to be careful not to choose any too spicy for me.
April 23, 2026
Reply from Green Chef UK
Hi Margaret,
Thank you so much for sharing your feedback! We’re really happy to hear that you’ve been enjoying the meals and finding them tasty, healthy, and easy to prepare. It’s great to know that the low carb options and filters are working well for you.
We also appreciate your note about being mindful of spice levels, this is really helpful feedback, and we’ll be sure to pass it on to the relevant team.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
All the best,
– Ann 💚
The Green Chef Team
I found the choice not great so…
I found the choice not great so struggled a bit to pick 4 recipes to try.
April 28, 2026
Reply from Green Chef UK
Hi Mrs D Devlin,
Thank you for your feedback. We’re sorry to hear that you found the selection a bit limited and that it made it difficult to choose your recipes. We really appreciate you sharing this with us, as it helps us improve the variety we offer.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
All the best,
– Ann 💚
The Green Chef Team
Green Chef is excellent …
The meals are very nourishing and very tasty. Easy to prepare and time saving with all the ingredients there ready to use. I chose the low calorie options and I have lost weight from eating them. The box is always delivered on time with great care.
May 5, 2026
Unprompted review
Reply from Green Chef UK
Hi Susan,
Thank you so much for your kind feedback! We’re really happy to hear that you’re enjoying the meals and finding them nourishing, tasty, and easy to prepare. It’s great to know the low calorie options are working well for you and supporting your goals, and that you’ve had a positive experience with the delivery as well.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
All the best,
– Ann 💚
The Green Chef Team
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