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Green Elf TreesReviews 

203
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and high-quality products. Customers frequently highlight the smooth and convenient delivery process, often noting the helpful updates and the ability to track their orders. Many appreciate the beauty and health of the trees, which often exceed expectations and are described as perfect for their homes. The sustainability aspect of replanting trees is also a significant draw, making the overall experience stress-free and environmentally conscious. However, some people mentioned issues with order cancellations due to technical glitches or trees not being in the delivery van. A few customers also experienced problems with tree size discrepancies, receiving trees smaller than ordered, or delays in delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, praising the convenience and ease of the process,... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers consistently note positive experiences with service, praising the great communication, easy order,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

People report positive experiences with order, praising the easy process, good communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more

Rated 5 out of 5 stars

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more

Rated 5 out of 5 stars

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more

Rated 5 out of 5 stars

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(203)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great value

Really great tree that lasted the full festive season. Very convenient, the tree was delivered and collected.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Christmas tree

Amazing Christmas tree, met all my expectations - great quality, on time delivery and really easy to get in touch and ask questions! They are also flexible when it comes to delivery amendments, requests and kept me updated on when the delivery will happen!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

So happy with my tree

So happy with my tree, it was the perfect size for the limited space I have in my house, also how great that it gets re-planted after Christmas! Can't wait for another one this season!

December 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great!

Green Elf Trees provided a great service and we love that the trees get replanted after the festive season. We will continue to use them each year.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great eco option

Delivered and collected as planned, really convenient for us as we live in a flat without outdoor space but love the idea of our tree being replanted. The tree was healthy and survived the holidays well with a very manageable amount of watering.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Christmas tree

Fantastic tree growing in a pot that looked great over the 4 weeks we had it . Delivered and collected very efficiently. Useful care instructions provided

January 5, 2025
Unprompted review

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