Disappointing start to the new year with Greenfire
Absolutely clean on arrival but will not sweep or mop floors during the stay. Being a lodge there were many dead critters on the floor every morning. When we requested cleaning, they said that they would sweep but only mop when we leave.
Pool is filled with algae floating and growing from the bottom, and if you request for it to be cleaned, you would get told to swim through it, and the algae will move away.
Full board includes 3 meals, breakfast has to be before 9am, lunch at 1pm and dinner at 7.30pm with mains at 8pm, so longer then 6 hours with no meals or snack. Kid falls asleep before meals arrive. They ask for meal requirements, but cant cater for simple protein request and want to provide vegetarian. Tea, coffee and tap water is the beverage offered on full board. Manager wont even look up and greet, let alone saying Happy New Year on New Years day when you walk past him. He was asked to assist on ruggered terrain to cross a river and he seemed irritated and drove off far ahead with no assistance. No one helps you offload your luggage. Welcome drink got taken away before we can have them. Tin Sardines on cauliflower and Broccoli for New Year dinner. Seemed like staff were disgruntled to be working over festive season. Manager ignored greeting on first encounter until we went closer and greeted for the second time. Felt unwelcome and cut stay short to 2 nights vs 5 nights booked. Contacted reservations to inform them but its been over 2 weeks and no one got back to us.