Mit der Anmietung und dem Fahrzeug war ich sehr zufrieden und auch die Mitarbeiter am Schalter waren sehr freundlich. Das Fahrzeug war im Top Zustand. Einziger bitterer Beigeschmack war die Kaution. C... See more
Company replied
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See what reviewers are saying
Todo bien, servicio facil y eficaz, ademas nos facilitaronnun coche de gama superior
Company replied
Reibungslos und ein gut gepflegtes Auto
Company replied
Effizient, professionell und freundlich bei der Abholung Schalter-Mitarbeiterin Mildred
Company replied
Company details
Written by the company
Green Motion operates a car rental desk at Hamburg Airport (HAM), serving travellers arriving at Flughafenstr. 1-3, Hamburg. The branch is based in the Terminal 2 arrivals area and covers passengers landing at either terminal. If you land at Terminal 1, collect your baggage and follow signs to Terminal 2, a walk of about 3 minutes, where the Green Motion desk is in the arrivals area. If you arrive at Terminal 2, the desk is right there after you collect your baggage. For car returns, follow the car rental return signs to the Green Motion return area at Hans-Grade-Weg Mietwagenrückgabe, where you park in an open lane and a service agent can assist and take the key. Desk opening hours (local time): every day 08:00–21:00, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Flughafenstr. 1-3, 22335, Hamburg, Germany
- +4951187988004
10% off when you book direct
4.1
Great
6 reviews
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Todo bien
Todo bien, servicio facil y eficaz, ademas nos facilitaronnun coche de gama superior
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Gracias por su reseña. Nos alegra que el servicio en Hamburgo fuera sencillo y eficaz, y que el vehículo de categoría superior le resultara útil.
Mit der Anmietung und dem Fahrzeug war…
Mit der Anmietung und dem Fahrzeug war ich sehr zufrieden und auch die Mitarbeiter am Schalter waren sehr freundlich. Das Fahrzeug war im Top Zustand. Einziger bitterer Beigeschmack war die Kaution. Check24 hat schriftlich 800€ Kaution angegeben. Am Schalter verlangte man 1500€. Klären konnte ich diesen Punkt weder am Schalter noch bei check24. Dennoch würde ich hier wieder buchen.
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Vielen Dank für Ihre ausgewogene Bewertung. Es freut uns, dass Sie mit dem Fahrzeug, seinem Zustand und unserem freundlichen Team in Hamburg zufrieden waren. Wir verstehen zugleich Ihre Irritation über die Abweichung zwischen der bei Check24 angegebenen Kaution von 800 € und den 1.500 € am Schalter. Wenn Sie die Buchungsangaben und die Kaution prüfen lassen möchten, senden Sie Ihre Mietreferenz und die Buchungsbestätigung bitte privat an ics@cs.greenmotion.com.
Effizient, professionell, freundlich
Effizient, professionell und freundlich bei der Abholung
Schalter-Mitarbeiterin Mildred
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Vielen Dank für Ihre Bewertung. Es freut uns, dass Mildred Sie bei der Abholung in Hamburg effizient, professionell und freundlich betreut hat.
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Vielen Dank für Ihre Bewertung. Es freut uns, dass die Übergabe schnell verlief, das Auto in sehr gutem Zustand war und unsere Mitarbeiterin freundlich war.
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Vielen Dank für Ihre Bewertung. Es freut uns, dass alles reibungslos verlief und Sie ein gut gepflegtes Auto erhalten haben.
Reply from Green Motion Car and Van Rental - Green Motion Hamburg Airport
Hi Samuel Oloruntoba,
Thank you for your five-star review.
We are delighted that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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