Office staff not very helpful and I ordered an automatic car but given a manual! Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a r... See more
Company replied
Location
Switch locationHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick... See more
Company replied
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very help... See more
Company replied
I have used services of Green motion Heathrow a number of times and can fairly say that I am a satisfied returning customer. This rental experience was fairly good. Pickup was fast and convenient. C... See more
Company replied
Company details
Written by the company
Green Motion operates a car hire desk at the Holiday Inn M4 J4, 239 Sipson Road, West Drayton, serving London Heathrow Airport (LHR). This page also covers the Hayes and Hounslow desks. Travellers flying into Heathrow can use the Hotel Hoppa service from the terminal bus stops free of charge for Green Motion customers, telling the driver they are hiring from Green Motion, with the destination being the Holiday Inn Heathrow M4 J4. Local customers can take the Overground to West Drayton or the Tube to Hounslow West, then bus 222 to The Plough bus stop, or arrive by car, taxi or Uber using postcode UB7 0HW. On arrival, go to the rental office at the front of the Holiday Inn, not the returns office at the rear. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, United Kingdom
- 02086 197000
10% off when you book direct
3.5
Average
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The car was model 2026 clean and nice
The car was model 2026 clean and nice. Everything was perfect and I like this company. Hope the company continues to make offers to attract the customer more than others.
October 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We are glad you received good service at Heathrow.
The initial hire was a little bit…
The initial hire was a little bit concerning as I was told that any scratches on the wheels would be severely dealt with. That said the actual car that we were given was brand new so in some ways this is understandable. The MG we hide was incredible, it was a hybrid and although the sales assistant pressured us a little bit the the upgrade was worth it in the end and did save us money on fuel.
October 15, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your detailed review. We’re glad you enjoyed the new hybrid MG and found the upgrade useful for fuel costs. We also hear your concerns about the way wheel damage was explained and feeling pressured about the upgrade; the rental discussion should feel clear and comfortable.
Green motion insurance company useless
Green motion no problem all good however green motion offer for an extra cost an insurance so if you need to change/ cancel a booking you can do so. I made a mistake with my booking dates so wanted to change to a new date or cancel and re book and the insurance company green motion use to do this reject my request so I waste my money and time using this recommended insurance so to new customers avoid using this insurance it’s useless
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for explaining what happened. We’re glad you have valued your Green Motion rentals, and we understand your frustration with the response you received about changing the insurance after the booking date error. We cannot determine the policy terms or the reason for that decision from the review alone. If you would like our customer services team to look into the booking and the insurance arrangement, please contact ics@cs.greenmotion.com privately with the relevant details.
Good customer service and hassle free…
Good customer service and hassle free car pick up and return.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow team made collection and return straightforward and provided good service.
Pick up was from a ver busy location so…
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very helpful, particularly with upgrades. I have also mentioned before, that as a Premium Plus customer I do not understand the need to wait while the vehicle is inspected (albeit a fairly minor inspection) on return.
August 16, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Hi Andrew Ormiston,
Thank you for your four-star review.
We appreciate your four-star rating and your feedback. We are glad you enjoyed the helpful service from our team, during your vehicle upgrade. At the same time, we hear your concerns regarding the wait time during peak hours at our busy location, as well as the delay during the return process for our valued Premium Plus members. We aim to balance thorough vehicle checks with speed and efficiency for our top-tier customers. We will share your thoughts with our operations team to refine our procedures and improve the overall check-in experience.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
Kind regards,
Green Motion International
They looted money from people make sure when you sing just carefully
Very bad never go again this fraud company
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We take your concern about the charges and the terms you signed seriously. The review does not give enough detail for us to identify or explain the amount in question. Please email your booking reference and the charge you dispute privately to ics@cs.greenmotion.com so customer services can compare it with the rental agreement and transaction record.
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We are glad the service felt seamless from booking through to return at Heathrow.
I would honestly say that Green Motion…
I would honestly say that Green Motion gives the best value for money with their cars. Customer support is always superb and the cars are in excellent condition. As a long-standing customer, I would not hesitate to recommend Green Motion to everyone!
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for being a long-standing customer and for recommending us. We are glad you continue to find the cars in excellent condition, the support strong and the price good value.
The Manchester branch is not as good as…
The Manchester branch is not as good as London. But I got to know that they are franchise, hence the inconsistent services
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We understand that the service you received in Manchester felt less consistent than your experience in London. The review does not explain what happened at the Manchester branch, so we cannot address the specific difference here. If you would like us to look into it, please email a brief account and your rental reference privately to ics@cs.greenmotion.com.
I have used services of Green motion…
I have used services of Green motion Heathrow a number of times and can fairly say that I am a satisfied returning customer.
This rental experience was fairly good. Pickup was fast and convenient. Car was fairly clean. Fuel was not full tank so returning the same amount was difficult. I would prefer a full tank so that it is easy to fill full and return. Body and wind screen scratches were not accounted for in the pick up sheet and I had to show pictures and videos on my return. Staff was very polite and acceptable of the facts. Overall Good.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for returning to our Heathrow location and for the balanced review. We’re glad pickup was quick and the team handled your photos of the existing marks fairly at return. We also hear that a partly filled fuel tank made matching the return level awkward, and that the pickup record did not include the marks you saw. We’ll share those practical points with the location.
Green Motion Service
Generally good all round - my only issue is having to catch a bus that only leaves hourly from the airport to Green Motion - a tedious exercise!
September 1, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your feedback. We’re glad the rental went well overall. We also understand that waiting for an hourly bus from Heathrow made getting to the office tedious; clear transport information matters when planning a collection.
Awesome customer service and great deal on a good car
Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) rental contract. Will definitely use Green Motion again next time we are flying through Heathrow.
October 8, 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for sharing your Heathrow experience. We’re glad Amy made the handover efficient, helped with your three-week rental and provided a car you enjoyed. Your point about the office being difficult to find is helpful feedback.
The location was a hotel being renovated
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick up was fairly the same as other car rental locations, except a long walk to get the car.
The car was good, a BYD, but the interior hadn’t been cleaned when picking it up.
At drop off there was no to return to the airport, except the bus, not very clearly laid out. They said order an Uber, which we did and that was quick and easy.
Perhaps when the hotel opens it will be better arranged and more transportation options.
September 24, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for the detailed review. We’re glad the Heathrow team was friendly and that the BYD drove well. The long walk to the car, the interior condition at pickup and unclear return transport made the experience less convenient. Your account gives us useful detail about where the directions and handover need to be clearer.
DON’T Recommend
Insurance isn’t included for out of country rents even though on the booking it was supposed to included and they used the excuse of the credit card not being the same, and they charge you additional to cover the car ended paying close to 750 over my rental to cover it for 12 days, and London is a city enforced by cameras so foreigners are bound to get a fine, and yet over the fine they charge you 68 Pounds over the fine. 2 stars because the cars they offer aren’t back but service is terrible I would recommend them. Also if your planning to travel with the car even though it might say you can on the booking or online you can’t take the car outside of London according to the representatives that work there.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for setting out these concerns. We understand you dispute the insurance and cross-border information given at booking and collection, the additional charges, and the administration fee for a fine. We cannot determine the applicable terms or charges from the review alone. Please email ics@cs.greenmotion.com with your rental reference and the relevant booking documents privately so our customer services team can review the details and respond.
All good with one exception
Everything went smoothly on my rental from heathrow (Holiday inn). Location is great, staff is very friendly and helpful, and the pick-up and drop off process couldn't be smoother.
Two reasons for 4 stars vs 5. 1. the car was in OK shape. 50k miles and lots of dings, scratches, missing trim, etc. It worked fine, but glad I took lots of pictures and videos because some of th edings were challenged and I could prove they were there before. 2. the tire pressure on pick-up was low, causing some inconvenience (taking time to sort it out). Tires were fine, but this should be checked. I provided this feedback on drop-off.
Based on this experience, i would recommend.
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for such a detailed, balanced review. We’re glad the Heathrow location worked well for you and that the team made pickup and return smooth. We also hear your concerns about the vehicle’s condition and low tyre pressure. We’re glad you had photos when existing marks were questioned, and we appreciate you raising the tyre-pressure issue at drop-off. If you would like the condition records reviewed, please send your booking reference and photos privately to ics@cs.greenmotion.com.
The van I received was very dirty and…
The van I received was very dirty and smelt of manure.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the van you received at Heathrow was dirty and smelled of manure. That is an unpleasant condition in which to start a rental. Thank you for raising it.
Office staff not very helpful and I…
Office staff not very helpful and I ordered an automatic car but given a manual!
Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a replacement auto car.
Thankfully they seamed to care about customer service not like the man who proceeded my reservation.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the car initially provided was a manual when you had ordered an automatic, and that the office interaction felt unhelpful. We’re glad the team at the pickup point listened and arranged an automatic replacement. Thank you for recognising their help while also telling us where the service fell short.
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad your experience at Heathrow was satisfactory, and we appreciate you taking the time to share it.
Reply from Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow rental process was simple, professional and efficient.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.