Cheap initially but we had to buy the EZPass option because we didn’t bring our own transponder. Most rentals charge you that separately afterwards of what you used. I had to pay $99 to pay for the u... See more
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The personnel at the Green motion booth near Stansted were very helpful and provided me with a decent car and treated me very well upon my return with the car and accepted a debit card. unfortunately... See more
Company replied
Great pick up and drop off which was very quick and car was excellent. However I left a deposit by credit card and 40 days after we returned the car the deposit has still not been returned despite the... See more
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I liked the simplicity of the check in and the convenient location of the counter near the arrivals hall exit. I did not like the unwillingness to reimburse me for engine oil purchased to avoid damage... See more
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Company details
Written by the company
Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
Contact info
Aspen Farm, Sheep Lane, MK17 9HD, Woburn, United Kingdom
- 03338884000
- reservations@greenmotion.com
- greenmotion.com
2.9
Average
31K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Green Motion International
Hi Nelio,
Thank you for your five-star review.
We are very happy to hear that you find our team at Green Motion Portugal to be nice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Mixed
I liked the simplicity of the check in and the convenient location of the counter near the arrivals hall exit. I did not like the unwillingness to reimburse me for engine oil purchased to avoid damage when the oil level went below safe.
January 31, 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Great service...friendly staff
Great service...friendly staff - no issues
February 5, 2026
Unprompted review
Reply from Green Motion International
Hi Derek,
Thank you for your five-star review.
It is amazing to know that you received great service from our friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Unreasonable charge of £1,505 pending
There is STILL £1,505 pending on my credit card 25 days after the rental closed which is stopping me from using the card.
March 5, 2026
Unprompted review
Reply from Green Motion International
Hi Helen Taylor-Brown,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Avoid!
I rented a car at Green Motion Car Rental Stansted for the first time 19 days ago and overall the process and service were fine - aside from the old 'the tank is 1/3 full so just try and bring it back on the same level' trick. But what riles me is that they are still holding on to my deposit. Their terms say 'between 1 and 4 weeks' and to 'call your bank to have them released sooner', but my bank (UBS) confirmed that they have no such power over that decision, and furthermore, upon researching I discovered it is up to the car rental company to initiate the release, NOT the bank. I emailed Green Motion 4 times to have it released sooner as it's blocking my credit card and their only answer was that it did not depend on them. No comment!
March 11, 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Lack of deposit return
Unfortunately I haven't received my deposit return despite I dropped the car 29th December 2025. Don't use Green Motion in Malaysia! Malaysia green motion will stole your money!
December 29, 2025
Unprompted review
Reply from Green Motion International
Hi Grzegorz Irodenko,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Don’t rent here
Don’t rent here - Portugal (Porto to Faro) they will cheat you!!! We were charged with a fine for not returning the vehicle full although we were instructed during pickup to return it the same way which was half full and even though we showed the very unpleasant employee evidence that the km upon pickup was the same as in his papers with a half full tank, we have been charged with a fine of 50 eur plus charges for extra fuel. The unpleasant employee promised us that he would send in the documentation so that we would not be charged but to no avail. Don’t rent from this scam company!
UPDATE!!
HAVING CONTACTED THEM AGAIN AFTER THEIR REPLY BELOW I HAVE HEARD ABSOLUTELY NOTHING EVEN THOUGH I SUPPLIED PROOF THAT THEY WERE WRONG
March 7, 2026
Unprompted review
Reply from Green Motion International
Hi Annette,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and as such, we request that you contact us by using the form at www.greenmotion.com/contact-us
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Update: Thank you for your update. I have sent you a request for further information through Trustpilot. We kindly ask that you respond to this at your earliest convenience so that we can look into this for you and provide you with an update. Thank you for your assistance.
Update: Thank you for providing us with your details. Unfortunately, it seems that we have not received any communications from this email address. We kindly ask that you email us directly at ics@cs.greenmotion.com, so that our team can assist you. Thank you for your help.
Extremely bad
Extremely bad! stay away from this company. It takes more than 1 or of waiting at the airport. It takes another 1,5 hours at the office. Rude personel, horrible experience
March 28, 2026
Unprompted review
Reply from Green Motion International
Hi Lars Toft Simonsen,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Beware of the non existent breakdown servic
I hired a car from these... Not sure I'd ever do it again, the customer service from the pick was great, the car was ok.... But the lack of service beyond that was nothing short of an embarrassment. How can a car hire company not provide an adequate breakdown service!
I got a puncture 100 miles from where I needed to be, So I called the breakdown number, which was actually just a call centre who passes you if to whoever and got put through to a number that didn't exist, hmm, so I rang back and got put through twice more to that same number. The 4th time I got told sorry there's nothing we can do for you and to stop calling.
Luckily I'd parked and wasn't stranded on a motorway, not that they cared anyway. (I know this as I made a point of it, and still I was told "there's nothing we can do")
Green motion left me stranded for 3-4 hours before I managed to find a mobile tyre fitter. But, on a Sunday night no one seems to carry premium tyre or "like for like" as stated in their policy so I shelled out £220 for a mid range tyre and then had to fork out another £255 when returning the vehicle as it wasn't "like for like".
Use at your own peril, I won't use them again unless they can prove to me they can provide a fit and proper breakdown service a car hire company.
If only green motion had put me through to someone who could help..... This would have been a much better review, and I would have recommended them.
March 1, 2026
Unprompted review
Reply from Green Motion International
Hi Ian Pring,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Slow, frustrating and high pressure tactics…. Car hire for 16 days booked via a…
Car hire for 16 days booked via a broker. On arrival at Heathrow pick up (off site and you are expected to get a tube, with all your luggage, to a pick up spot) I witnessed extremely aggressive upsell tactics whilst waiting for my car to be processed. Was strongly pressured into upgrading insurance - which I had already done through my original booking.
Requested car was a Kia Sportage, with a credit card deposit of £1,500. Instead I was assigned a Nissan Qashqai, and charged a deposit of £2,500. When I queried this, I was told that was the deposit for that car - but I didn’t request that car?!
Booking out form stated I had a 1/4 tank of fuel. Actual amount was 65 miles left - less than 1/8 tank. My journey was over 100 miles, resulting in an expensive local refill.
A big deal was made of the fact I hadn’t completed any forms - all I had was the original booking sent to me by Gotrentalcars.com. They refused to use my primary email address, insisting I use a gmail address. I was able to supply this, but I rarely use it. I received a parking fine, which was sent to this email address, but did not see it for a couple of weeks as I don’t use that email. There were several aggressive follow ups as my card on file had declined their admin fee - which was maxed out due to having been stuck in the uk thanks to the Middle Eastern war. 🙄 First I knew was when the charge appeared on my credit card - no acknowledgement that it had indeed been processed.
Car was returned with 3/4 tank fuel - no credit offered.
On returning the car I went to the main reception and was rudely directed to the returning point. No such instructions had been given on collection of the car of when to return it.
Overall a very poor experience- but I suppose you get what you pay for. However after travelling for over 30 hours, rudeness and pressure sales tactics do not go down well. If you have patience, and are prepared to spend over an hour collecting your hire car without losing your temper, go ahead and use them.
February 19, 2026
Unprompted review
Reply from Green Motion International
Hi Debbie,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
RIP off company
RIP off company, prices indicated are not rental prices....still waiting for the pay back of my warranty, it would last 3 days, still nothing after 3 days...Gerson I will come back with GNR assistance👎🏼
March 18, 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
A disastrous experience
A disastrous experience at Green Motion Stansted, a dishonest company bordering on fraud (refusal to refund prepaid fuel, exorbitant administration fees, etc.).
I should have heeded the many negative customer reviews available on various websites.
Avoid at all costs !
* Edit after Green Motion reply : I already had contact with customer service.
February 21, 2026
Unprompted review
Reply from Green Motion International
Hi Redge,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
They are vey bad company i rented a car…
They are vey bad company i rented a car wheb i went to collect their service is so slow and unfriednly abdul was very unhelpful and rude . By the time he managed to collect my information and
After insisting on physical card which i said i will get it in 1 hour . He asked to call in my way back to confirm collection which i did. On arrival
He then processsed to charge me £65 on top of the what i had already paid. When i complaimed and said i followed instructions why he was over chrging me again, he said i wont release vechile he took my money and never provided the vechile very bad service. They are so slow i have never used such unprofessional company that take your money and not provide the car.
Avoid avoid avoid
March 25, 2026
Unprompted review
Reply from Green Motion International
Hi Lara,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
WARNING: £68 admin fee per violation — more than the rental itself. Green Motion Stansted is a trap.
UPDATE — Response to Green Motion's latest reply:
I appreciate the more detailed response this time. However, it raises more questions than it answers — and I would like to address each point directly and publicly, so that other customers can read both sides.
On the administration fee not being "profit-generating":
Green Motion states that the £68 fee covers the cost charged to them by the fleet provider. I have one simple question that has never been answered: how much does the fleet provider actually charge Green Motion per notice? If the real cost is £10 or £20, then the remaining amount charged to the customer is pure profit — regardless of what it is called. Until Green Motion provides a transparent breakdown, their claim that the fee is not profit-generating cannot be accepted.
On evidence — or the complete lack of it:
Green Motion charged my card £290 without providing a single piece of evidence for any violation. No photographs. No official notices. No documentation of any kind. When I formally requested proof, they told me they cannot provide it — only the issuing authority can. So let me be direct: Green Motion took £290 from my card for violations they cannot prove, and when asked for evidence, they openly admitted they have none to give. How am I supposed to know that these violations actually occurred? How am I supposed to know that I am not being defrauded? This is not a process — it is a blank invoice. No legitimate business charges a customer for something it cannot evidence. And when my bank blocked a further £68 attempt, it only confirmed that this pattern of charging without justification had gone far enough.
On the early payment discount:
Green Motion explains that the transfer of liability must be completed before I can pay the fine directly. I understand this. But this means Green Motion charged my card for administration fees before the transfer was even complete and before I had received any official notice. The timeline does not add up. If the authority re-issues the notice to me with discount options, why was £290 taken from my card before this process was finalised?
On the core issue that remains unanswered:
I paid £50 for a 3-day rental — approximately £17 per day. I was charged £290 in administration fees, with a further £68 attempt blocked by my bank. Green Motion has spent considerable effort explaining the mechanics of their process — but they have not once addressed whether this outcome is fair, proportionate, or ethical.
A personal note:
I have been a loyal Green Motion customer in Turkey for years, where I have always received excellent, professional, and transparent service. I chose Green Motion in London specifically because I trusted the brand. What I experienced at Green Motion Stansted is completely unrecognisable compared to what I know from Turkey. The name is the same. The values are not.
My outstanding questions for Green Motion:
1. What is the exact amount charged to Green Motion by the fleet provider per violation notice?
2. Why was my card charged before I received any official documentation from the issuing authority?
3. Does Green Motion consider it acceptable that a customer pays nearly 6 times their rental cost in administration fees?
4. Why is the £68 administration fee not displayed on Green Motion's website or on the booking platform before customers commit to a rental?
I remain willing to resolve this matter — but only on fair and evidenced terms. I will pay the actual fines at the correct discounted rate once I receive the official notices from the issuing authority. As for administration fees, I am willing to accept a single total administration fee of no more than £17 — equivalent to one day's rental — to cover all violations combined, and only upon receipt of verified proof for each violation. I will not pay a penny more than this without evidence. An unproven violation is not a violation. No evidence means no charge. That is not an unreasonable position — it is the basic standard that any honest business should be able to meet.
January 30, 2026
Unprompted review
Reply from Green Motion International
Hi Abdulkadir,
Thank you for your detailed comments. We understand that receiving multiple administration fees is frustrating, but there are several points that need to be addressed clearly so that other readers understand how these charges arise and why they are applied.
We are not able to disclose the pricing structure or internal cost arrangements set by our fleet providers. This information is commercially sensitive, and we are contractually prohibited from sharing it. What we can confirm is that the cost of the rental has no bearing on the administration fee. The fee is applied per violation because each notice requires individual processing, and the cost to us is triggered by the customer’s actions, not by the value of the booking.
The £68 administration fee is stated in the Terms & Conditions accepted at the time of booking. By agreeing to those terms, the customer acknowledges that administration fees will apply if traffic or parking violations occur during the rental. These fees are not discretionary, and they are not something we negotiate after the fact based on what a customer feels is proportionate.
Regarding evidence, we do receive documentation from the issuing authorities via our fleet provider. However, we cannot provide this documentation directly to the customer, as only the issuing authority is permitted to issue the official notice to the named driver once liability has been transferred. This is standard procedure across the industry. All evidence can, however, be provided to any appropriate investigative or regulatory body should they request it.
We also cannot negotiate the amount a customer is willing to pay. The administration fees were applied because multiple violations occurred during the rental period, and these fees are the direct result of the customer’s actions. They are fixed, published, and contractually agreed.
We appreciate that the total amount feels high compared to the cost of the rental itself, but the rental price does not influence the cost of processing violations. The fees are linked to the number of notices issued by the authorities, not to the value of the booking.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
No shuttle And no phone call possible
No shuttle. No telephone response. JUST PURE scammers
March 24, 2026
Unprompted review
Reply from Green Motion International
Hi Alex,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Should be rated negative 10000.thief…
Should be rated negative 10000.thief and steal is their business along with their allies opodo. They took money but never gave the service. What a thieves they are together. Misleading and fooling foreigners. They think they are looting people and such companies continue to get attraction cia such website. Shame of these website, ads act dor money fooling people. They think they will grow their business like this and this will end at some point and they will pay for it.
December 15, 2025
Unprompted review
Reply from Green Motion International
Hi,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Avoid! Forced double insurance and inconsistent card policy
I had a terrible experience with Green Motion Albania (Reservation AL883694570). I had already paid for a Full Kasko insurance through AXA, but the staff refused to accept my debit card for the deposit.
The scam: They claimed my card was "invalid" for a deposit, but then immediately accepted the EXACT same card to charge me 150 EUR for their own local insurance. They pressured me because I was traveling with my family and had no choice.
Furthermore, the car (Dacia Sandero) was in poor condition with broken lights and a locked radio. The fuel policy in the contract was "Full-to-Full", but they gave me the car at 5/8.
Customer service just sends standard rejections. Do yourself a favor and book with a professional company instead. This felt like a setup to extract extra money from tourists
March 7, 2026
Unprompted review
Reply from Green Motion International
Hi Neos,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Would not use again
Would not use again. Please avoid.
The cheap headline price was not worth it. On arrival there was a big push for expensive extra insurance, and the whole setup felt designed to upsell.
I picked the car up at night in poor light. The paperwork already showed existing damage to the alloy wheel / rim which I noted, yet when I returned it the next day, after only around two hours of driving, I was told there was damage to the tyre sidewall next to that existing rim damage, and that I had to pay or lose my £1,500 deposit. I absolutely did not hit a kerb or strike anything.
What should have been a simple rental turned into months of dispute, stress, and debt recovery emails over a relatively small amount of damage. In the end I paid just to make it stop.
My view: Green Motion operate in a way that feels predatory. Costs are stripped down to create an attractive headline price, service suffers badly, and if anything goes wrong, whether it was your fault or not, you may find yourself liable.
July 17, 2025
Unprompted review
Reply from Green Motion International
Hi Glenn,
Thank you for taking the time to share your feedback with us.
We understand that receiving a damage charge after a rental can be frustrating, and we appreciate the opportunity to address your concerns. At Green Motion, any reported damage is assessed carefully and charges are only applied where new damage is identified. However, we recognise that questions can arise, and our customer services team is always happy to review any case to ensure the correct procedures have been followed and that the matter has been handled fairly.
If you would like us to look into your situation further, please contact us using the form at http://www.greenmotion.com/contact-us, Including a link to your review will help our team quickly locate the details of your case and provide a thorough response.
Thank you again for bringing your concerns to our attention.
Kind regards,
Green Motion International Customer Services.
Awful service and incorrect information provided
Booked car hire from Stansted Airport via Expedia. Upon trying to pick up the car, we were told that Green Motion don't rent cars to military personnel. This information wasn't provided via Expedia during the booking process. The person at the counter tried to blame us by saying that we should have done the pre check in online, but the pre check in was optional, not obligatory. Expedia and Green Motion refused to give us a refund even though this information wasn't given at the time of booking. The person at the counter tried to argue that this policy applied to all car rental companies, yet we have rented from different companies all over the world, including other London airports and have never been refused because of a military profession.
March 13, 2026
Unprompted review
Reply from Green Motion International
Hi Sarah,
Thank you for sharing your experience. We’re sorry to hear how disappointing the situation at Stansted was for you.
We would like to clarify that our rental agreements include specific eligibility requirements, and in some locations this includes restrictions related to certain professions, including military personnel. These rules are set by our insurance and fleet partners, and we must follow them at the counter. We understand how frustrating it is when this information is not clearly displayed on third‑party platforms, our full Terms & Conditions, including this requirement are provided to all of our booking partners. Unfortunately, we are not able to influence how these details are communicated during the booking process.
Regarding the pre‑check‑in: it is an optional service designed to speed up the process, not a requirement. However, completing this would have allowed our agents to contact you in advance to inform you of the issue, which would have prevented you being denied at the rental desk.
We are sorry that you were unable to proceed with your rental and that the interaction with the staff did not meet your expectations. No customer should feel blamed or dismissed, and we will address your comments with the Stansted team to ensure communication remains professional and respectful.
If you would like us to review your reservation and the refund decision in more detail, our customer care team is available to assist you. Please use the form at www.greenmotion.com/contact-us.
Kind regards,
Green Motion International Customer Services.
Beware of thieves!
I missed my plane and had to pick up the car the day after. Believe it or not they charged me an extra fee for that! I talked to the supervisor who explained me it’s business policy. What a thief! It’s outrageous to justify a corporate robbery!
March 20, 2026
Unprompted review
Reply from Green Motion International
Hi David,
Thank you for your review. We understand how frustrating it is to arrive later than planned and face additional costs.
All bookings include a grace period for collection. If a customer is delayed, we simply ask that they inform us. When we do not receive any notice, the vehicle is automatically released after the grace period so it can be rented to the next customer. This is standard practice across the industry.
When a booking is collected outside the grace period, the original vehicle or category can no longer be guaranteed, and a different vehicle may need to be supplied. In these cases, additional charges may apply, depending on availability at the time of arrival.
We appreciate that travel disruptions happen, and we always do our best to assist when customers keep us informed. Unfortunately, without communication, we cannot hold a vehicle indefinitely.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
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