Cheap initially but we had to buy the EZPass option because we didn’t bring our own transponder. Most rentals charge you that separately afterwards of what you used. I had to pay $99 to pay for the u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The personnel at the Green motion booth near Stansted were very helpful and provided me with a decent car and treated me very well upon my return with the car and accepted a debit card. unfortunately... See more
Company replied
Great pick up and drop off which was very quick and car was excellent. However I left a deposit by credit card and 40 days after we returned the car the deposit has still not been returned despite the... See more
Company replied
I liked the simplicity of the check in and the convenient location of the counter near the arrivals hall exit. I did not like the unwillingness to reimburse me for engine oil purchased to avoid damage... See more
Company replied
Company details
Written by the company
Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
Contact info
Aspen Farm, Sheep Lane, MK17 9HD, Woburn, United Kingdom
- 03338884000
- reservations@greenmotion.com
- greenmotion.com
2.9
Average
31K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was excellent except the…
Everything was excellent except the time it takes for the deposit to be refunded back to your credit card, 5/7 days is how long I was told it actually took 30 days from the return date!
February 19, 2026
Unprompted review
Reply from Green Motion International
Hi Andrew,
Thank you for your four-star review.
It is fantastic to know that everything was excellent with your rental and we apologise for the delay in the return of your deposit. Regrettably, this is not something that we can control and is determined by the banks involved.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to navigate and so far good…
Easy to navigate and so far good service!
January 26, 2026
Unprompted review
Reply from Green Motion International
Hi Jose,
Thank you for your five-star review.
It is great to know that you found our service to be easy to navigate.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The line was ridiculous
The line was ridiculous. The female agent there is terrible. She makes people provide insurances that no one else requests anywhere.
February 13, 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Top service
Used Green Motion for the first time out of their Glasgow Airport office. This was a fast, seemless and freindly service which I was extremely pleased with.
All of the team were professional with a very engaging a personal touch which resonated well with me and my family. I will be using again for sure.
January 29, 2026
Unprompted review
Reply from Green Motion International
Hi Stevie,
Thank you for your five-star review.
It is fantastic to know that you received top service from our team at Green Motion Glasgow.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
was waiting for me at airport and…
was waiting for me at airport and returned me to airport. car was clean and comfortable
January 5, 2026
Unprompted review
Reply from Green Motion International
Hi Elaine Newey,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very helpful lady for our checkout
January 27, 2026
Unprompted review
Reply from Green Motion International
Hi Ed Scouthall,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Almost everythink was ok
Everythink was ok, except the car that was not that good. It was to old, but worket well during the rental time.
February 14, 2026
Unprompted review
Reply from Green Motion International
Hi Gabriel Doyle,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Cheap initially but
Cheap initially but we had to buy the EZPass option because we didn’t bring our own transponder. Most rentals charge you that separately afterwards of what you used. I had to pay $99 to pay for the use of their transponder.
Even though it was unlimited pass, we only used it once or twice a day which meant this was a huge overcharge. Basically wiped up the savings from using another company.
January 31, 2026
Unprompted review
Reply from Green Motion International
Hi Man Hyong,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Thank you for all
February 5, 2026
Unprompted review
Reply from Green Motion International
Hi Semih,
Thank you for your five-star review.
We truly appreciate you choosing us for your rental needs on this occasion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green motion recommended with a slight caution
The personnel at the Green motion booth near Stansted were very helpful and provided me with a decent car and treated me very well upon my return with the car and accepted a debit card. unfortunately upon my return to Ireland! about two or three weeks later, they deducted £68 from my bank because I apparently got a parking charge where I ate in a restauran, whilst in the UK. I am contesting this, but I think in future greenmotion should alert me to a parking charge before they take money from my account. Otherwise, I would happily recommend Green motion as a car company.
February 17, 2026
Unprompted review
Reply from Green Motion International
Hi Jonathan King,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
It was 1st time with Green Motion
It was 1st time with Green Motion. The staff were very friendly, the procedures were smooth and the check out of car was super quick. The car we got was very new and too techy:) Great car. We had it for about 5 days
Need to update tech response. My son's online Singapore car licence was rejected even though he had physical international licence card on him too. We have to online much about everywhere and maybe GM could too.
We also didnt like the hefty admin charge for our two parking charges. We are really new to UK roads and GM didnt advise, guide and warn us. We asked for the for waiver of admin fees twice and were waved on citing it is inevitable admin costs
We paid our admin and fines promptly
February 19, 2026
Unprompted review
Reply from Green Motion International
Hi Selvam Muttu,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Refund …
I had a bad experience because going to two months now they refused to refund my $500 deposit which i have never experience with other car rentals.
February 13, 2026
Unprompted review
Reply from Green Motion International
Hi Temi,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
For a First timer, I was not disappointed🙂
This was my first time to rent from Green Motion on my frequent trips to Warsaw, and I wasn’t disappointed. From the reservation desk to the pickup area staff; they were simply great people, pleasant to interact with; no hassles. From the pickup to the drop-off; a problem-free seamless experience.
February 11, 2026
Unprompted review
Reply from Green Motion International
Hi A. Seru,
Thank you for your five-star review.
We are thrilled that you enjoyed your first rental with us at Green Motion Poland.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a very good service
It was a very good service, provided by the very professional agent.
I would recommend the company services.
January 28, 2026
Unprompted review
Reply from Green Motion International
Hi Ewa,
Thank you for your five-star review.
It is great to hear that you received very good service from our professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good service
Very good service, from pick-up at the terminal to return. No stress!
February 6, 2026
Unprompted review
Reply from Green Motion International
Hi Arild,
Thank you for your five-star review.
It is amazing to know that you received very good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi Mark,
Thank you for your five-star review.
It is brilliant to know that you always receive good service and vehicles from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
FAST FRIENDLY AND EFFICIENT STAFF...CAR…
FAST FRIENDLY AND EFFICIENT STAFF...CAR FULLY PREPARED AND CLEAN...QUICK DROP OFF GREAT VALUE 5*
February 14, 2026
Unprompted review
Reply from Green Motion International
Hi John,
Thank you for your five-star review.
It is excellent to know that you found our team to be fast, friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The welcoming staff was so gentle and…
The welcoming staff was so gentle and helpful.
February 12, 2026
Unprompted review
Reply from Green Motion International
Hi Murat,
Thank you for your five-star review.
It is amazing to know that you found our team to be welcoming, gentle and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was charged extra for the insurance…
I was charged extra for the insurance due to the type of vehicle it was even though Expedia advised me that I should not have been charged again. I made several attempts to contact the organization but was unsuccessful with every attempt. This was highway robbery to be charged insurance twice for the same vehicle.
February 12, 2026
Unprompted review
Reply from Green Motion International
Hi Ancey,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Excellent car hire service
Excellent car hire service. Very responsive to email requests (even extended my time for drop off very easily). I am returning in 2026 and will only use green motion.
February 10, 2026
Unprompted review
Reply from Green Motion International
Hi Andrew,
Thank you for your five-star review.
It is great to know that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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