Green Motion Italia Reviews 

I wish I would have read to reviews on this company before hiring a car from them we to have been scammed by them the original hire was through last minute for £134 with full comp insurance but when we went to pick up the car we was told that the insurance taken out was not adequate enough to take the car so we had to pay a further £215 from my debit card for appropriate insurance once we payed we was then told my credit card was not accepted by them to take deposit so had to attach my partner to booking which was a further £171 so we could use her credit card I explained to them that she only holds an automatic license and we are hiring a manual car so the insurance would not cover but they wasn’t fussed about that. Only seemed like they wanted my money. We are now back in the UK. I noticed a charge on the credit card for €300 when I emailed them to ask what this is for they said smoke was detected within the vehicle as they have smoke detectors. I informed them that me and my partner do not smoke so this is strange, but then also looking at the time that is stated on the report that they’ve given us is false as me and my partner were in our hotel room speaking with family members at the time so their data is incorrect. I would strongly recommend not using this company unless you want to be ripped off and them making up false ways to fine you please do not use this company

We loooooved the service, the kindness, everything was nicely planned! Even the service from and to the airport (short ride, they are close to the Rome airport). Specially the sweet Simone!!!! Grazie mille!!!! Greetingzz Jelle + Liza

Do not use. We booked through booking.com who are as bad for using them. They will come up the cheapest on searches, but if you take out your own insurance they will find a problem with your card so it’s invalid. You then have to take their policy out for more than 3 times the price. Miraculously your card is ok to do that.

Echoing what the majority of people have written here and on other sites - quite simply they are a scam.

This relates to their Venice airport branch.

Searched through kayak and was shown a price for a car to pick up at the airport from a company called "Auto Europe" with decent reviews.

After paying and getting a confirmation, turns out it was with "Green Motion" and it wasn't at the airport but 15 minutes away by bus.

Then the story is the same. Remote location being held (essentially hostage) as my full name wasn't on my credit card and some random Italian knows that Tesco bank is online only and therefore not acceptable.

Suprise suprise the first thing he wanted to see was their terms and conditions where they hide this in the small print.

Familiar tale...ok you can hire (with a very specific) extra €340 "insurance" fee. Hence a lot of yelling and a skinny little Italian trying to intimidate me.

After taking an Uber to our destination reviewed the small print and he was wrong - the contract with Auto Europe doesn't mention anything about full names or online only banks.

As I and numerous other have pointed out - scam.

Avoid at all cost. I can't believe in 2026 in a supposedly developed country blatant scams like this are allowed to operate.

Update: as expected the generic "it's your fault" excuse from them. Only it's untrue. I booked through another company (so as to avoid seeing all of the negative reviews of green motion) which do not state the full name requirement (which is an absolute joke).

Very good car and service @Brindisi. The office is 5 min from the airport; you pick up the shuttle outside the airport. No problems with the car during the 3 weeks... Thanks!

SCAM ! SCAM ! SCAM ! - Booked on on booking.com and they turned me away without giving me the car. Told me that they will refund but they did not.

They are a total scam!! I've got a rent in Firenze, delivered the car and some hours after they tried to charge me 780 euros for a scratch on the car's rear bumper that was already there, and when I showed them the video proving it, they told me to contact support, but they aren't replying to me.

Green motion Brindisi airport
Avoid at all costs—they are crooks!
They don't accept French credit cards marked "Debit" and suggest buying €300 worth of insurance as a solution... a total scam!
They refused to drive us back to the airport, even though the shuttle was leaving empty...
Back at the airport, standard rental agencies like Avis accepted our credit card without any issues.

I would strongly advise against using Green Motion. They were incredibly unreliable and caused our otherwise wonderful trip to Sardinia to get off to a very negative start.

We booked a rental car through Green Motion in June for our trip in August. Upon arriving in Olbia, we were required to take a shuttle to the Green Motion location. We ended up standing outside in the heat for more than 15 minutes, completely drenched in sweat waiting for transportation.

When we finally arrived, we discovered that the Green Motion office was essentially a small trailer, with 10 customers waiting inside and no air conditioning. There were three employees, but they were largely unable to provide any information / assistance. Several customers, including us, were waiting for cars that had been reserved in advance, only to be told that there were no cars available.

What was most frustrating was the complete lack of communication. We booked our vehicle nearly two months in advance, yet Green Motion could not provide any meaningful update or explanation. At the very least, they should have contacted customers that morning to let them know there would be a significant delay or that vehicles were unavailable.

Instead, we were left waiting with virtually no answers for 3–4 hours. Eventually, employees began turning customers away and telling them to come back another day. This was completely unacceptable, particularly for customers who had prepaid and made reservations well in advance.

We ultimately had no choice but to rent from another company, which added significant stress and wasted several hours of our vacation. We also requested a refund from Green Motion, and even getting in contact with them to resolve the refund has been extremely difficult.

Overall, this was an extremely disappointing and stressful experience. I would strongly recommend choosing another rental car company in Olbia rather than risking a similar experience with Green Motion.

Please avoid at all costs. Luckily we refused to be bullied into paying anything additional. We told them to cancel the booking and return us to the airport. At which point the price miraculously dropped. I repeat: AVOID AT ALL COSTS. It’s is extremely clear they are running a scam business. PLEASE HEED ALL PREVIOUS REVIEWS!

They insist on the deposit being made with only an embossed credit card, which have been fazed-out in most countries. There is an unreasonable charge for using a non-embossed card, which is completely unreasonable.

Scam company, using obscure credit card clauses to deny giving you the rental you paid for unless you purchase their ~$400 coverage. They list their cars on broker sites at the cheapest possible price to reel you in.

In our particular case, they claimed our credit card numbers had to be 'embossed'. Would not give us our rental we already paid for through Priceline along with coverage. Greenmotion, answer me this in your response, why is that we can buy your coverage with our non-embossed credit card just fine? Sure is strange to me that the embossed requirement magically disappears when we buy that coverage.

I will be reporting this to AGCM, the Autorità Garante della Concorrenza e del Mercato (Italy's antitrust/competition-and-consumer authority). I will be doing this every single month.

I will be doing everything in my power to get them kicked off of Priceline.

This is clearly a scam operation. 100%. I genuinely do not understand how this business has not been shut down.

Every single person who has used a credit card to pay for this company should dispute it. Ideally we get credit card payment processors to not do business with them entirely.

SCAM!
I hired a car with Green Motion Bologna through a comparison site. When I arrived at their offices I was told that I would need to pay an additional 50 euros per day for some insurance (total 450 euros in addition to what was on the rental agreement) as they could not accept any of my 3 credit cards because the numbers on them were not embossed (i.e. the old style cards). They initially stated this was in their terms and conditions, but when pushed they admitted it wasn't. Apparently the "insurance" was to cover them in case the comparison site didn't pay them, and not anything to do with excess car hire insurance (which I had separately). They had a perfectly good electronic card reader on the counter which could have taken any one of my cards, indeed they wanted to take payment for their "scam" insurance using this device. Incidentally there was also another renter there at the same time as me who they were also trying to scam as well. Eventually I declined to rent the car, and rented from elsewhere. Update: Greenmotion have now responded to the above review. What a load of nonsense, this was a scam out and out. They started that none of my credit cards could be used other than to pay for the "additional" 50 euros per day as they weren't embossed. All my cards were registered in My Name, to my home address (I.e. the person booking and driving the car)!!! This was nothing other than a money making SCAM

I would strongly advise against renting from Green Motion in Florence.

The experience was dreadful from the moment we arrived. There was a long wait for an airport shuttle, a long wait to be seen, rude and unhelpful staff, aggressive sales tactics, and seemingly no interest in customer care. The whole process was unnecessarily slow and unpleasant.

They initially tried to charge €170 for a child car seat. When I questioned the price and asked to see their official price list, the charge was suddenly reduced to €90.

When I returned the vehicle, I specifically asked a member of staff to inspect the car with me. They refused, telling me words to the effect of “if there’s been no accident, it’s fine.” I therefore left believing the return was complete.

The next day, I was notified via email my deposit was being returned, but after closer inspection of the PDF, I found an €880 charge for alleged damage to the bonnet, an alloy, and side mirror. I strongly dispute that I caused any of this damage and have photographs and video from the rental to support my position.

I immediately challenged this with Green Motion and asked them to provide photographic evidence of the alleged damage. They have so far provided no photographs and have not even responded to my complaint. If the charge is processed, I intend to dispute it with my credit-card provider.

I would never rent from Green Motion again and strongly recommend others avoid them. I will update this review when the matter is resolved.

Do not use Green Motion, especially at their Cagliari Airport branch in Italy. They operate a systematic trap for delayed travelers by deliberately ignoring their phone lines to force cancellations, pocketing your money for zero service.

My flight to Cagliari was delayed, meaning I would arrive near closing time. Following the booking guidelines, I spent a continuous six-hour period during their advertised business hours trying to contact them. I made no less than six phone calls and sent two emails to log my delay and hold the car. They intentionally ignored every single communication.

When we landed at Cagliari, no transfer bus arrived, leaving us completely stranded at night. I was forced to pay for a taxi to a hotel and use local transport the next morning just to get out to their office in the middle of nowhere.

When I arrived at the desk, it was a systematic farce. I spent three hours in a queue of just six people because the staff were actively manufacturing reasons to turn paying clients away. While waiting, several other couples arrived behind me who confirmed the exact same issue: they had called repeatedly the night before and Green Motion was completely uncontactable.

I watched them trap everyone ahead of me:
Couple 1: On my exact delayed flight. Cancelled on the spot for arriving the next day.
Couple 2: In a massive argument because Green Motion's own three-hour queue made them "late" for their pickup slot.
Other Couples: Turned away because staff claimed their card reader "was not working" to take security deposits.

When it was my turn, they weaponised their closing-time "no-show" clause to cancel my booking, wipe out my voucher, and effectively steal my money. When I confronted the clerk about my six hours of documented calls to their office, he arrogantly told me my attempts to contact them "means nothing".

I paid £200 for a 7-day rental and got 0 days of car rental, forcing me to buy a last-minute replacement elsewhere at double the price. They are a rogue, predatory outfit.

This is probarbly the 30th time I have rented a car abroad, and this is by far the worst company I have ever encountered. Avoid Green Motion Cagliari at all costs.

Don't book a car from this company. I wish I had read the reviews before renting. Rented a car from green motion in malpensa airport. The rent was cheap, but the car is handed over in a dark parking hall, the car was newly washed and still wet, so all damages was nearly impossible to see. They told me that any damages found after leaving parking will have me liable. They of course found 2 damages upen returning the car - 1 on the side mirror and one on the tire and claims close to 900 eur, which they took from my credit card without me agreeing. The price for the damages are higher than what makes sense. For example, changing the entire side mirror is was more cheap than what I had to pay

Went to Bolonia airport rental point and could not get a prepaid car. First, they asked for credit card with embossed numbers (old fashion credit card, which is not available already with new credit cards) and due this they refused to give a car and even give a written explanaition. The stuf was totally unprofessional and even begin to lower the voice, but when came 5 customers with same new credit cards without embossed numbers, the worker begin to tell that he even dont work there and run away and left all the customers alone. When I asked for refund, main office told me that they were overbooked and did not had a cars. There was 7 customers on the end at the same time with prepaid agreement and did not get a car. Pity that I did not checked trustpilot previously - now I see that lots of customers is complaining. It lookds like a fraud company not a car rental office.

Total scammers. I rented a car at Milan Malpensa Airport; the check-out sheet only noted three small dents, but before driving off, I carefully inspected the vehicle and found a lot of additional damage—the entire roof and hood were covered in hail dents, and there were scratches all over. I took photos and videos of everything, reported it to their staff member, and sent everything to their dedicated WhatsApp number. Yet, after returning the car, I was charged €400 for a scratch on the rear bumper that was already on the car and visible in the photos. Customer service ignored my complaint and baselessly insisted it was my fault; I had proof, and they didn't. I absolutely do not recommend them—this is how they take advantage of customers: they offer cheaper cars and then scam you. I’m not the first person this has happened to. Regards, Marek.

Green Motion Fiumicino Rome Italy stole $4145 from my bank account for a week rental from me and claimed damage when there wasn't any!!! READ THE REVIEWS!!

I paid $1226 for a week van rental in Italy. I returned the van as promised and without issue. 2 days later they charged my credit card $1710 and $1209 for a total of approx $4145 for a rental. When I called to inquire they said there was damage and that they emailed me the photos. I received no email. I have insurance, why didn't they make the claim? I know for a fact there was no damage to the van. They wouldn't give me their names nor tell me what the damage was!! They are liars and scam artists. Had I seen these reviews I would have not chosen their service. I have my insurance company in America now looking into them. I purchased this rental through Priceline.com. I will never trust Priceline nor Green Motion again. Green Motion is a scam company. I pray nothing good will come to them until they make it right!! I've never had problems renting a car ever!! No issues until Green Motion!! The Scam Artists. Gives me a bad taste about returning to Italy!!

What ever you do, avoid this company like your life depends on it. They are a complete scam and a fraud. Once I arrived, they forced me to buy an extra $333 insurance policy simply because the credit card I used did not have embossed numbers on it. The first car they gave me didnt have working seatbelts and the replacement for that car had completely bald tires. They draw you to their company with extremely low prices but once you are there they will extort you. My quoted $167 car rental ended up costing me $501.