Staff are pleasant to speak with. Follow up action is either ineffective or non existent - so I have to follow up continually and have two issues unresolved. Their 'HOLD' music is dangerously loud,... See more
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See what reviewers are saying
Great value energy. Easy to manage account online. Being able to submit regular meter readings means you can check that direct debits are covering the energy used, and no nasty shocks with a big b... See more
Had real issues with my account which numerous frustrating phone calls had failed to resolve. Eventually my case was taken up by Colin in the Complainants team. His handling of the matter has bee... See more
Switched to them automatically through 'Look after my bills' and not had a single problem. Submitting meter readings via their website (you receive a link via email) has proved easy. I have not tri... See more
Company details
Written by the company
Empowering UK homes with sustainable energy solutions. Quality, safety, and efficiency at the core of everything we do at Ohms.
Contact info
London, United Kingdom
- care@greennetworkenergy.co.uk
- greennetworkenergy.co.uk
4.2
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have just switched to Green Network…
I have just switched to Green Network Energy and I must say that they made it very easy and if their service remains the same over the period of our contract
it should be excellent.
January 13, 2021
A difficult company to deal with
A difficult company to deal with. I had to call multiple times to get what I want. My account is in credit and it’s taking them a long time to return my money. Instead they continue to take it.
Im switching when my contract runs out
January 13, 2021
Reply from Ohms
Hello AZ,
Thank you for your review.
We are very sorry to hear that you are unhappy with the service received and you are thinking about switching away when your contract with us ends.
We would like to inform you that your refund has been processed and you can expect to receive the amount on your bank account within a few working days.
A member of our Complaints Team will shortly get in contact with you to discuss this in more detail but in the meantime please accept our sincerest apologies for any inconvenience or stress this may have caused.
Kind regards,
Fabio - GNE Social Media Team
Good smooth transfer
Very smooth process. Was worried that readings were not coming off the smart meter but got email to say that they have now picked this up so really pleased.
January 13, 2021
Good company
January 13, 2021
Good customer service and fairly easy…
Good customer service and fairly easy website to follow*. I switched over to this company because they dealt with my queries very quickly and all my energu bills for different properties are in one place.
*It would help if the website had an address next to the account number.
January 13, 2021
Repetition of previous messages
Repetition of previous messages. There is no mrs Foster? Don't ask.
January 13, 2021
Poor communication .
I’m on my second contract with them, how ever my one big gripe is from giving metre readings the bill takes for ever to generated. Emailing them again the response is poor, you can’t blame COVID for every thing, I will not stay with them after this contract ends.
January 13, 2021
Unprompted review
Reply from Ohms
Hello Sandra,
Thank you for your review.
We are sorry to hear that you have found difficult getting in touch with us and you are thinking about switching away when your contract with us ends.
We have had a look into your account and it seems that your latest bill got stuck because of an issue with the automated validation process of one of the readings.
This issue has been now fixed and you should have already received a copy of your bill by email.
We have anyway passed your comments to our Complaints Team and a complaints manager will shortly get in touch with you to discuss this in more detail and provide you with any further required assistance.
Our apologies for any inconvenience this may have caused.
Kind regards,
Fabio - GNE Social Media Team
Good service
January 13, 2021
All round top service,really happy with…
All round top service,really happy with this service 🤓
January 13, 2021
Easy Process
Signed up to this company for gas & Electricity through a compare site switch over.
Responses from GNE by email were clear and I ended for a number of my reasons calling them where all issues were resolved and got my online account up and running at the same time. The wait time on the call was also short - always a positive factor.
Went with this company partly due to the Green aspect, but also their prices were competitive. Others offering similar prices were online only - great until there is a problem, when the best you get is an overly structured inflexible Live Chat computer that is dependent on the ability of the software engineers who design it.
January 13, 2021
Switch went very smoothly
Switch went very smoothly. Easy to arrange and good communication
January 13, 2021
Ok overall however I have just had my
Ok overall however I have just had my
New quarterly bill & I haven’t had an email requesting meter readings so it has been estimated.
Also I am worried I am going to be left with a large bill as I know my consumption has gone up due to being stuck in the house the majority of the year.
Would be helpful for the company to advise if you are using more than your direct debit is covering.
January 13, 2021
Reply from Ohms
Hello Jodie,
Thank you for taking the time to review our services.
We would like to inform you that five days before we start preparing your new bill, our system issues an automated email asking for your meter readings.
We understand that you may have missed or not received this reminder, and for your latest bill we have used a set of estimate readings.
A member of our Complaints Team will shortly get in contact with you to get your latest accurate readings so that we can remove any incorrect estimate readings and issue a new and more accurate version of your latest bill.
In regard to your monthly Direct Debit payments, the amount is reviewed twice per year to ensure you are not overpaying or underpaying for your energy usage.
When we review and adjust your fixed payments, we will take in consideration the estimated annual energy usage for gas and/or electricity over a one-year period for your property, seasonal changes and debits/credits on your account.
You can however request a review of the Direct Debit amount at any time and our complaints manager will provide you with further information and assistance in regard to this operation.
Kind regards,
Fabio - GNE Social Media Team
Although your customer service is…
Although your customer service is good,polite and mostly satisfying their voice is feeble to listen and understand.
January 13, 2021
Meter readings
Called with meter readings and it took 58 minutes to give over the readings between waiting to get through and then waiting for the employee to log it a bit too long l know it's difficult times but still think too long
January 13, 2021
Reply from Ohms
Hi Donna,
Thank you for your feedback.
We are always working to reduce the time our customers wait to speak with us and we sincerely apologise for the inconvenience during busier periods, when it can take longer to get through to a member of the team.
Kind regards,
Jon - GNE Social Media Team
Green Network Energy recommended
Green Network Energy have been help full when needed and would recommend as an energy supplier.
January 13, 2021
Called to ask for a utility bill
Called to ask for a utility bill or a letter instead of receiving through email was told I would have to wait till April for this. As I only recieve Bill's quarterly. Not one single letter have I recieved from green energy but they will take my money and demand I send meter readings. Wish I never swapped provider.
January 13, 2021
Reply from Ohms
Hello Steven,
Thank you for your review and we are sorry to hear about this.
We are a paperless company and so we do aim to send everything we can via email. However, we appreciate that there are times in which it would be useful to have some correspondence by post for things such as proof of address and we are sorry that our team did not complete this for you.
We have fed this back to our Contact Centre Manager to ensure that additional training is provided where necessary and a member of our Complaints team will be in contact with you soon to assist with your request.
Kind regards,
Jon - GNE Social Media Team
Inquiry about warm home discount
Inquiry about warm home discount . The lady I spoke to was very helpful and pleasant .
January 13, 2021
Reply from Ohms
Hello Jamie,
Thank you for your feedback. We understand that you have contacted us to raise a complaint with regards to your first direct debit collection being taken on your supply start date.
In order to ensure we offer the best price possible for energy, we buy or secure the majority of the energy customers tell us they’ll need for the length of their contract in advance, before they’ve used it. We then ask our customers to pay in advance for their energy, which is why you will see the initial payment taken on the date your account goes live with us.
During the sign up process we do try to make it as clear as possible that payments are taken in advance. This information is also provided in the Welcome Pack which is issued to you via email, to the email address our agent confirmed with you yesterday, approximately 24-48 hours after your sign up is completed. The date of your first direct debit payment is available on page 4 of your Welcome Pack.
One of our Complaint handlers will be in contact with you shortly to discuss this in more detail.
Kind regards,
Jon - GNE Social Media Team
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