Green Water Sports Reviews 

204
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more

Company replied

Rated 1 out of 5 stars

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

Company replied

Rated 2 out of 5 stars

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Company replied

Rated 1 out of 5 stars

The merchandise I purchased was not as I expected.

Company replied

Company details

  1. Hobby Store

Information provided by various external sources

First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

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1.4

All reviews

(204)

1 review in the last 12 months

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Rated 1 out of 5 stars

red board useless

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a phone number. i will never buy anything from green water sport. beware they will not help you at All.

March 11, 2026
Unprompted review
Green Water Sports logo

Reply from Green Water Sports

Hi David, We have answered all your calls and emails, and provided Red's contact info (it is listed on their website). I have personally followed up with Red to confirm they are communicating with you, which they are. If we (Green Water Sports) had the part you needed, it would have been mailed out, but since it was a warranty case, and the part was not in our stock, it goes through Red Paddle Co. We can't ship something we don't have, unfortunately, but Red are on the case. Julian

Rated 5 out of 5 stars

Red Board Review

Since you are a Red Distributor - here is a review on my experience of their product: For anyone thinking of buying RED Paddle Co. PADDLEBOARDS. Beware that they will not stand behind their product. And yes, we have contacted them and the RED distributor that we bought through to discuss the issues. Due to COVID we were not able to use our boards due to travel restrictions, we have used these boards 2 months at the most and the one side has blown out. Note that we also treat our boards extremely well, never left in sun, stored correctly, etc. RED boards are marketed as being the best and they are also the most expensive - so we thought lets go with the best so we don't have to replace soon - spend to quality. We weren't told we needed to register them to get the warranty, and then RED extended the warranty over COVID to 5 years, but we miss this date by a few months. They could make an exception, they choose not to. Our old cheaper boards lasted us 5 years, RED lasted us 2 months. Extremely disappointed - buyer beware.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a Red Original deck bag from…

I bought a Red Original deck bag from GWS & it arrived on my doorstep the next day! It was packaged really well & was in perfect condition. I am definitely ordering from GSW again & will be telling all of my friends about them.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, honest with excellent customer service

I ordered a Scorprega electric pump from Greenwater Sports to inflate kites for kiteboarding and also for paddle boards. Ordered on a Monday and had the pump Wednesday afternoon with free shipping.
Fast, friendly, honest and a price that beat everyone else and excellent customer service.
Thank you Green Water Sports!

July 25, 2021
Unprompted review
Rated 2 out of 5 stars

I was waiting for my paddle ans I…

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

March 23, 2021
Green Water Sports logo

Reply from Green Water Sports

Hi Amine, Unfortunately the stock level we were checking at Starboard HQ was inaccurate. Since the other paddles we offered did not suit, we had a small wait until the correct one became available again. We pulled a few strings to get another earlier than everyone else, and your order is currently processing and should ship out shortly. Thanks for your patience in the current circumstances. Julian

Rated 5 out of 5 stars

As it should be

Lots of relevant info about my board on the Green Water website

Phone calls were answered helpfully twice.

Ordering was easy, and shipped immediately.

Have had no issues, thus far, so no need for any more customer service.
What's not to like?

March 16, 2021
Rated 5 out of 5 stars

Two boards and counting . . . . .

I just purchased my second board from Green Water Sports and the transaction was as great as the first time. Selection is great, prices are reasonable and shipping is hassle free (even during a pandemic). However, the best thing about Green Water Sports is Julian, who knows his stock thoroughly and is very generous with his time when it comes to support. When I bought my first board from him, I knew what I was looking for, but he still provided essential with respect to the choice. With the second board, I called him and asked for his advice as to which board to buy for my immediate needs. He spent a half hour on the phone going over options, pluses/minus, etc. His judgment and advice were great -- love the new board.

Julian is amazingly accessible. When you call, he invariably answers on the 2nd or 3rd ring. I'm sure he has an answering machine, but I've never gotten it.

If I buy another board, I won't even shop around -- will just call Green Water Sports. Highly recommended. If you try them, you won't be disappointed.

December 14, 2020
Rated 5 out of 5 stars

Everything about my interaction was…

Everything about my multiple interactions was spectacular! Julian is delightful and terrifically responsive. I love my Red Paddle iSUPs and associated equipment. Definitely buy from Julian I guarantee you'll be impressed.

December 7, 2020
Rated 5 out of 5 stars

A+++

Obviously with a big dollar purchase, you want to trust the vendor to create a good transaction, from ordering to delivery. Julian and Green Water Sports did exactly that. Easy to order, excellent communication with both phone calls and email support, and on time delivery. A+.

October 27, 2020
Rated 5 out of 5 stars

Exceptional

Great experience with the purchase of my SUP- extremely helpful, full of knowledge and great follow up to get me in the list for the 2021 pre-sale.

October 26, 2020

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