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3.1

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TrustScore 3 out of 5

3 reviews

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3.1

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(3)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

I cannot recommend GreenWay because of their misleading subscription policy and poor customer experience.

I activated the **Energia Max** plan on **15 August 2026** because I needed lower charging prices for a short trip. On **22 August**, before the end of the month, I requested to switch back to **Energia Standard**.

Instead of changing my plan on **1 September**, GreenWay charged me **39.99 PLN** for another full month of Energia Max. Only after I contacted customer support did they explain that a paid plan must remain active for **one full calendar month** if it was activated in the middle of a month.

This important condition was not clearly presented during the plan change in the app. A customer can easily believe that requesting a downgrade before the end of the month will take effect on the first day of the next month.

The most disappointing part was customer support. They simply quoted the terms and conditions instead of offering a goodwill solution, even though they confirmed they could manually change the plan.

The charging network itself works, but the subscription system is confusing and not transparent. If you are thinking about using Energia Max for only a few weeks, read the small print very carefully—you may end up paying for an additional full month.

August 22, 2026
Unprompted review
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