We applied for sms service of their
We applied for sms service of their, then they ask documents, then we gave them that too, then they say, they dont think, we go with their business policies, then reliase that they most problubly dont have enough asset for running the service or they have same service like ours, and they do not want to go with us. also their customer service is very bad, I have to call 6 time but they didn't received, then letter call back, in another time I have to call 4 times, then they called back. not recommended.
Reply from GreenWeb BD
Your application was not rejected arbitrarily.
You registered using Company A's information while intending to use our service for Company B. Our team clearly explained that this arrangement is not accepted and advised you to open a separate account using Company B's official business documents, owner's details, and registered mobile number.
You claimed the submitted number belonged to Company B, but it was listed as Company A's contact number, while Company B publicly listed a different number. This raised legitimate business verification concerns.
Our status page clearly states the 6-working-hour verification timeline and warns that during this period of time do not requests for faster approval which may result in rejection (which you did). It also specifies that verification inquiries and reconsideration requests must be made through email or messages and clearly written that not to call regarding faster approval or after getting rejected, the communication must be through message or email in formal way. You have ignored that notice and repeatedly called our team within short intervals and in your review you point that as our weakness. how pathetic! Our team even called you back twice almost instantly. Even many managed provider do not provide this level of supports.
As an independent unmanaged service provider, we are not obligated to onboard every applicant. We select clients based on eligibility, verification, and operational standards and their behavior. We are not your competitors, nor is our decision personal we try to avoid impatient client who doesn't follow a company protocol. Cause these types of client causes more issues in long run complying policies. As its a regulated service all verification go through strong verification process.
