Worst pillow case I ever bought
I've bought the 100% silk pillow case thinking I'm buying a premium product, but instead I paid a premium price for the worst pillow case I've ever owned. The case wasn't even a year old before it basically started desintegrating. I washed it exactly as described and yet it just started to fall apart. I wish I could add pictures here so that you can see for yourselves. I had to bin it, as it's completely unusable. I contacted the customer service to let them know about the issues with the product and they didn't even bother replying. NEVER AGAIN. Please do not spend a penny of your hard earned money on their products.
Reply from greige.fr
Hello,
We are truly sorry to hear about your experience with your silk pillowcase, this is absolutely not the level of quality we aim to deliver.
We have carefully checked our records but could not find any similar complaint matching what you described in our emails. Additionally, as we only have your initials (“MT”) and not your full name, we are unfortunately unable to identify your previous request. It is therefore possible that we may not have received your message, and if so, we sincerely apologize.
We would be very grateful if you could contact us directly at contact@greige.fr, including your full name, order number, and a few photos of the issue. This will allow us to properly review your case and provide you with a quick and appropriate solution.
We remain at your disposal and hope to resolve this situation for you.
Best regards,
The Greige Team