Avoid Grey Haze at all cost…
Bulk brought some vapes from this scummy company and really have regretted using them, I’d brought 7 vapes to last me a little while and the first couple were good to go when I got to the third and fourth ones I started noticing issues (the elf bars af 5000 normally last me about 5 days) so a few days ago I decided to write to them in hopes of resolving the issues I was having…. This was their reply
Thank you for reaching out and providing detailed feedback about your order. Upon reviewing your order, I wanted to inform you that according to our warranty policy, any faulty disposable vapes must be reported within 48 hours of receiving the order. You can review our full warranty policy at the following link: (Grey Haze website)
Since your order was placed on 19/09/24, and you have approached us after a considerable delay, unfortunately, we are unable to assist with a replacement or refund for these items at this time.
For future reference, please make sure to check and test all kits as soon as you receive them. Should you encounter any issues, kindly notify us right away so that we can promptly assist.
Also, you mentioned that you followed the instructions provided with the kits. Could you specify what instructions you were referring to? This will help us understand your situation better.
Thank you for your understanding, and we hope to resolve any future issues more swiftly.
Best regards,
GH | Customer Service Agent
Do they really expect me to sit there and test all 7 of the kits to make sure they’re not faulty within 48hrs of purchase? It’s laughable that they think that’s not going to just ruin the vape kits. Please avoid using this site with such deplorable customer service and warranty policies they should be avoided at all cost, or be prepared to go through all the kits you purchase within 48hrs of receiving the order to ensure they do something about their faulty vapes, when in fact they should have a high standard of quality control to ensure these faulty vapes are not sold. I highly recommend using any other bulk vape seller, avoid Grey Haze at all cost








