grimblades.com Reviews 4

Knife broke quickly and warranty was worthless as calls and emails were never answered TERRIBLE sevice

Change names and websites...call and you get a recording saying email...email never returned...I fixed the knife myself out of desperation....no customer or
warranty service DO NOT BUY ANYTHING FROM THESE PEOPLE

Knife quit working after 3 days. Went thru the return process and returned the knife. Received an email that I needed to send the sheath also. Ask for a label and was told on several occasions it would be sent to me by email. Has never been received. I asked to send the knife back (even though it didn’t work correctly) and never got a reply. So 4-5 months later I’m out the money and do not have a knife

This company appears to focus on shaving related products...this review is not intended to offer an opinion in that area. HOWEVER, for some reason they also decided to try to enter the pocket knife market. MISTAKE! I purchased 2 of their Model 223 OTF knives and gave one as a gift. BOTH started top malfunction (they wouldnt come out and/or go back in) within a very short time. I thought perhaps there was a defect so, to the company's credit, I received a shipping label (this took about 2 weeks and 3-4 emails). I shipped the product back and that's when things started to go bad.

First of all...I heard nothing for weeks. Then, after 2-3 emails I was told the knofe would be shipped out that day or the next. Alas, that was not to be the case. In fact, a week later when I asked for a status update I got a tracking number showing something had been delivered to Idaho (I live in WI)...I raised this issue immediatly and many days later was told that it was my fault because "they ship to the address they are given". When I sent them their original order confirmation showing my WISCONSIN address they changed their story.

At thios point they had had my knife for 1 1/2 months. I was getting pretty frustrated especially given that I had been told that the knofe was fixed and on its way back many weeks prior...now they were saying that their "knifesmith" had just finished working on it and that the problem was that it had dirt in it.

Let's assume that really was the case....what is someone doing making a pocket knife that is useless after sitting in a pocket no more than 2 weeks and having been "used" no more than 7 times (under conditions that had no "dust")????

So..between the quality of the knife (it came very dull for a place that sells razors!) and the fact that it is effectively useless given its inability to handle seemingly any dust AND the stunningly bad customer service (I particularly liked being blamed for giving a wrong address) these folks get one star!