Grip500.ie Reviews 696

I've been buying tires from Grip500 for several years and never had any problems. Until recently, when I decided to try the new Roadhog RGAS02 225/55 ZR17 all-season tires. I decided to order them because of the tread pattern I saw in the photo on the Grip500 product page. To my surprise, I received tires with a completely different tread pattern. Yes, they were Roadhog RGAS02 225/55 ZR17, but they looked completely different from the photo on the website. I emailed customer service to ask why the tires I received didn't match the advertised photo, and Grip500 responded, "The photos are for information only." Frankly, I was shocked, because everyone knows that tire tread pattern is also an important factor when choosing tires. Different patterns mean different grip, fuel consumption, noise levels, etc. They should have at least indicated this on their website, but they didn't.
I checked what Google says about this: "When a company displays a different, usually superior or inaccurate, photo on a website to sell a product compared to what is actually shipped, it is commonly called misleading advertising or a deceptive marketing practice."
After exchanging emails with Grip500, they clearly stated that I would have to pay for the return: "Items must be returned in their original packaging and inside another box to avoid damaging the original manufacturer's packaging. They must be returned via a shipping service of your choice, at your expense, and received at the original warehouse within 14 business days of the delivery date (you must use a return shipping method with proof of delivery; otherwise, it will not be possible to verify the return and the merchandise will not be refunded).
3/ If the items were delivered with packaging, they must be returned in their original packaging, in perfect condition. If the packaging is damaged, the refund will be refused.
4/ Returned items must be in perfect condition. If they are damaged, the refund will be refused."
They didn't even bother to apologize. I will obviously no longer use Grip500, and I advise anyone who does decide to buy from them to make sure the photo on their website is an ACTUAL PHOTO of the product before placing an order.

All the tyres were delivered to the designated garage on time. No issues, seamless order, highly recommend it !!!

Fast delivery to Ireland cheaper than everyone else.

Easy to order. Large selection of tyres for my specific vehicle. Timely delivery and tracking to location of choice. Price realistic.

Excellent service and quick delivery,with very good prices highly recommend

Great price and service !

Best price and quick dispatch... perfect..
Will use again

Helpful site. Good price and a quick service.

Fabulous , quick delivery.

Just as advertised

Excelent👍quick delivery.

Super impressed! The service was top-notch and it arrived way sooner than expected. Will definitely be using them again.

Fully recommended. This is not first time when I’m buying tyres with grip500. They never disappointed me.

Excellent service, super fast delivery, and great value.
Would highly recommend and will definitely return for more top quality tyres.

Ordered a set of BFG KO3s
I believe product originated in France, but arrived in Ireland to the door in 4 business days, so not bad going at all.
Price was slightly better than other sites

Fast delivered and staff worth it .,Irland Limerick

Best price around and quick free delivery to my doorstep.

Terrible experience with returning tyres with over 20+ emails back and forth i cant keep fighting for a fair refund they have offically broke me and won the battle i cant type anymore. Very bad service. DEAL WITH YOUR LOCAL SUPPLIER.

Ordered first time and definitely will do again.
This company offering good choice of tyres and rims and reasonable prices.
Goods came well wrapped without damage,...transported by Dpd it took about5working days i think so all good👍👍👍

Thanks for your help