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Grisport UK Reviews 

417
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the walking shoes and boots, often noting their waterproof features and durability. Many people also appreciate the excellent value for money, especially with the inclusion of free, good quality accessory packs like merino socks. The ordering process is frequently described as seamless and easy, complemented by very fast and efficient delivery services. However, some customers also noted issues with product durability and waterproofing, with some experiencing wet feet or soles breaking quickly. A few other people also felt that delivery services occasionally faced problems, leading to delays or lost items. Additionally, some reviewers mentioned difficulties with exchanges, refunds, or inconsistent sizing, where ordered items did not fit as expected.

What people talk about most

Product

People report positive experiences with product, often highlighting the comfort and quality of the footwear,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Customers generally express satisfaction with the ordering process, finding it easy and reliable, with many... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as excellent, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very comfortable, high quality walking shoes (men’s Tilbury) - wearable straight out of the box. Fantastic value - with an additional £20+ of free high quality socks and a useful Spork (travel knife,... See more

Rated 5 out of 5 stars

I have bought online Lady Adventurer walking boots as I needed proper waterproof boots. They are lightweight, very comfortable and most importantly waterproof! Tested in long wet grass while walking d... See more

Rated 5 out of 5 stars

Arrived very quickly. The Poseidon GTX safety boots were comfortable at first wearing. He especially liked the extra width for his broad feet. The lacing system allows for easy adjustment. Especially... See more

Rated 5 out of 5 stars

Yet another pair of quality walking boots, both of us have had. several pairs over the decade and wouldn't shop anywhere else for our outdoor footwear. Always quality boots, fast delivery and value fo... See more


Company details

  1. Footwear Wholesaler
  2. Shoe Store

Written by the company

Grisport produced its first pair of walking boots in 1977, at the foot of the Dolomites in Italy – a region known for rugged landscapes, demanding trails and a deep heritage of craftsmanship. Since then, Grisport has grown into one of Europe’s leading outdoor footwear manufacturers, producing over 20,000 pairs of boots every day and offering more than 5,000 product models across its range. Built on a commitment to comfort, durability and performance, Grisport boots are designed for people who spend time outdoors – whether you’re heading out for a weekend walk, tackling tough hill routes, or simply looking for reliable everyday footwear that can handle the British weather. Our product collections include a wide variety of styles, from lightweight walkers to hard-wearing leather boots, with many designs featuring key technologies such as waterproof membranes, supportive footbeds and high-traction outsoles. Sustainability is also important to us. Grisport’s main factory in Italy is one of the greenest in Europe, running almost entirely on solar energy, helping reduce environmental impact while maintaining the high standards our customers expect. This Trustpilot page relates to the official UK consumer website only, where customers can shop the widest selection of Grisport products and receive dedicated UK service and support. We truly value every review and use customer feedback to help us continually improve our products and shopping experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(417)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grisport Modena walking shoe

Grisport Modena walking shoe, size 41.
This is excellent quality, sturdy footwear with substantial materials and build. No nonsense website. Good price and a nice discount offer too!
I'll be back...

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Quality wide fit hiking boots

Good service, easy to order and quick despatch. Ordered Glencoe hiking boots and they are comfortable and won't need much breaking in, the fit was good.. Used Grisport as there's a good selection of wide fitting footwear for a decent price.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a pair of action insoles for…

I bought a pair of action insoles for my Grisport Decoy boots. The difference it made was great , enabling me to wear the boots in comfort all day. I would recommend buying these insoles to increase the comfort and wearability of these boots

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Grisport Walking Shoe

Grisport are an excellent well made Italian shoe/boot. The brand are the most waterproof shoe I have ever owned.
Have bought numerous pairs for my partner and myself.
My latest pair are the Phoenix Teal Walking shoe which I am very pleased with.
Ordering and delivery is very reliable too.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Lady Adventurer walikng boots

I have bought online Lady Adventurer walking boots as I needed proper waterproof boots. They are lightweight, very comfortable and most importantly waterproof! Tested in long wet grass while walking dogs. When you spend certain amount of pounds, what I did, I got a free gift - Merino socks, extra lace and thermos bottle! I am really very pleased!

November 27, 2025
Rated 5 out of 5 stars

A great product and a good company to deal with.

have just purchased a pair of Livingston comfort shoes. They arrived very well packaged with a very nice and useful, gift. The shoes fit like a glove with Italian soft leather. I am getting on in years so comfort and support when walking is important. I have always been a keen walker and have bought Grisport boots and shoes for many years and never been disappointed. As for the company, the website is easy to navigate and the post purchase communication excellent. I have no hesitation in recommending Grisport.co.uk

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two pairs of phoenix walking…

I ordered two pairs of phoenix walking shoes for walking my dogs both in dry and wet conditions, they arrived quickly although I am a size 11.5 I ordered size 12 and found them to be very comfortable with a wide fit, so far they have met every expectation I have only been out twice in them as they arrived today, so far extremely pleased with them.
John (Kent)

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Grisport ‘Melrose’ walking shoes.

I purchased a pair of Melrose ‘slip on’ walking shoes 3 years ago. I have used them daily for walking the dog over rough ground. The soles are very tough but comfortable to wear because of the internal ‘springing system’. The leather uppers are well constructed from good quality leather. I have recently replaced them with a new pair because I have worn out the sole with constant use. These are very good quality shoes. I have also received today a pair of Phoenix Teal trekking shoes which I am very pleased with.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Nice boots at Nice prices

Nice boots at Nice prices, Grisport have plenty of choices of boots and of course shoes, I have had 2 pair of Trojan Safety Work Boots, The First pair I bought around 4-5 Year ago now and I'm still wearing them, I had thought they would be needing replacing by now but the soles still have tread on them so the Second pair I bought are still to be opened and used. I have recently just took advantage of the Sale and bought some light walking boots for casual use, They seem good upto now, they are comfortable when I put them on and seem to offer good ankle support as you would expect from boots. I haven't walked in them properly yet so can't comment further on that but if they continue to be as comfortable as they were when I tried them on then Happy Days.

I can recommend their boots as they are bound to have something for almost everyone.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great walking boots

Was recommended to this form for walking boots. Great services and the boots are so comfortable. Straight out of the box onto my feet and able to start walking without breaking in. Sizing true.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I have ordered from Grisport …

This is the first time I have ordered directly from Grisport. I can't fault the service I have received. It's been excellent, immediate confirmation of my order and delivery within two working days.
I got a pair of Northway boots (Black) for work. I'm usually a size 11uk and found that the size 45 fits perfectly. The boots are comfy straight out of the box and will only need a little breaking in. Decent leather construction with a really good vibram sole.
I'm really impressed with them and will definitely be getting more footwear from Grisport in the future.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Boots and Customer Service

Was recommended to this company as I needed to replace my hiking boots. Although I wanted to change the size of my boots, which I had ordered online, I phoned and was told the boots were ready for dispatch. No problem. The boots were replaced with only a 24 hour delay. Really pleased with the quality of my boots and have since purchased another pair.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Glencoe Walking Boot

I need a wide toe box due to arthritis. Wide fitting boots are clearly identified on the Grisport online shop. Ordering and payment is easy. Communication from the company is good. Delivery on time and as per instructions.... a very smooth process with no dramas! The boots are a Christmas present so I won't be wearing them yet, but I tried them on and walked around the house in them. They are wide enough for comfort in my usual walking socks. The ankle height and cushioning is perfect for me. Good looking, quality boots....very pleased with my purchase 😊

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Great boots terrible after sales service

You only find out how good a company is when something goes wrong so I would avoid them if I were you.
I bought a pair of Avenger boots in November 2024. They’re probably the most comfortable boots I’ve ever worn and completely waterproof. I regularly treated them with Nikwax and always allowed them to dry naturally.
After the winter, around May 2025, I noticed cracks appearing where the boots bend. I didn’t wear them much in summer, but by October 2025 the cracks had worsened.
I contacted Grisport customer service with photos. Initially, they said the Nikwax was on the surface, implying I hadn’t rubbed it in properly. After several follow-ups, I received a brief reply stating the issue wasn’t covered by their guarantee.
I then contacted their CEO, who said the cracking wasn’t a manufacturing fault and offered a discount on a new pair. I replied that any boots should last at least a year, but heard nothing further despite chasing him.
It’s a real shame — the boots are so comfortable, but I expected better after-sales support from a company that prides itself on quality.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best boot manufacturer ever.

I have been a customer of Grisport since at least 2014 when I bought my steel toecap work boots from them, they were so comfortable and long lasting I have bought my footwear from them to this day and have never been disappointed. I would recommend them to everyone if they want good fitting and comfortable boots or shoes.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

Speedy service, good to be able to select Royal Mail as delivery service. Phoenix shoe looks good and is comfortable straight out of the box.

November 24, 2025
Unprompted review

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