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Grivet Outdoors Reviews 

262
•
TrustScore 4.5 out of 5

4.3

Running Store
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and availability, often finding exactly what they need at competitive prices. Many people also highlight the fast and efficient delivery service, with items arriving promptly and in good condition. The ordering process is generally described as easy, leading many consumers to express their intent to purchase again. However, some customers also noted issues with receiving incorrect or damaged products. These experiences included shoes arriving filthy or with incorrect components, products not matching their online description, and receiving the wrong size.

What people talk about most

Product

People report positive experiences with product, often praising the fast delivery and the accuracy of their... See more

Delivery service

Customers are generally satisfied with the delivery service, frequently praising the fast and timely... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and receiving... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the fair, good, and great... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting prompt and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super comfortable, great support, and they look awesome. A tiny bit stiff on day one, but they broke in fast. Really happy with this pick!

Rated 5 out of 5 stars

It would be nice to know what product I’m reviewing, but I’m guessing my Hoka Arahi 7’s, which I absolutely love and arrived quickly and accurately. Help a girl out, though. It’s the holidays and I’m... See more

Rated 5 out of 5 stars

I purchased online a pair of Brooks Glycerin 21 running shoes. Website was extremely easy to navigate. Price was very competitive!!! I would use Grivet again!!!

Rated 5 out of 5 stars

I was able to replace my favorite pair of shoes for the third year in a row… Grieve offered an extremely competitive price compared to other places. The shipping was fast no nonsense transaction.

Company details

  1. Running Store
  2. Sporting Goods Store

Information provided by various external sources

Grivet Outdoors is dedicated to helping people pursue their passion. We want to provide you with everything you need for your journey. With a wide array of running and trail shoes, climbing gear, outdoor and athletic apparel, we're here to help you improve your life through the outdoors.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

262 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(262)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Need Exchange and Fair Return Policy

I ordered a pair of shoes with my ordinary size but they were too small so I needed to return them. I was told no exchanges were allowed and I had to return them but I would need to pay a return fee which was only good for a store credit. I returned them and paid $12.75 in shipping myself so I essentially paid extra for shoes that didn’t fit. I did receive a refund for the price of the shoes but am still out of pocket for return shipping costs. Will never buy from Grivet again.

November 3, 2019
Unprompted review
Rated 4 out of 5 stars

I ordered 2 items

I ordered 2 items. While both came as promised there were difficulties. Only one was sent first so I requested the other and was never informed that my request was received nor was a confirmation that it shipped sent. A little lacking in communication but they both did come. Great price and product though

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

I had a great experience at Grivet…

I had a great experience at Grivet Outdoors. It was my first time there and I found just what I was looking for and had great customer service. Will definitely be back in the future.

September 16, 2019
Unprompted review
Rated 1 out of 5 stars

Unethical and poor customer service

I ordered a suitcase and within two hours my order was cancelled with no explaination. I wrote customer service as i thought this might be a mistake and was given a vague answer that the order "couldnt be processed". I asked if the bag was still available and that email was ignored so i went online and saw that in fact it was but they had raised the price $80.00. I wrote them once more and told them my findings and was told they "were not obligated to fill it" and it was the manufacturers fault as to why they couldnt sell it to me at the price i bought it for. What kind of customer service is this? It was your mistake! Dont blame someone else and say oh to bad for you! No other attempts were made to accomodate the situation or credit me towards another purchase.Extremely poor and unethical.I would NEVER recommend them or purchased from them again! If i could give you zero stars I would for shady business practices.

September 1, 2019
Unprompted review

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