grooves-inc.co.uk Reviews 

Thieving company, stolen from me on more than one occasion! False advertising and absolute scum to deal with. Avoid at all costs.

Unreliable
Purchased 2 weeks ago. No dispatch. No courier reference. I Contacted for chasing, still no reply back. They say on website delivery in 5 days but they did nothing so far. They add VAT ending up more expensive than any other retailer. Stay away.

I have not bought anything, but with them, unless you buy something under £39, you will have to pay at least the VAT. If it's over £135, you will have to pay duties on top of that.
So basically their prices are without VAT, without mentioning it.
When your domain has a .co.uk extension you should at very least mention that

If you live in the UK, do not even think about ordering from here.

All their products are listed with "Delivery to GB in 3-7 working days".

It's a scam plain and simple. I ordered on the 8th November. My order sat on "processing" for 12 days.

I emailed multiple times explaining that I've ordered other products that rely on this one, and their return windows are running out, do I need to cancel?

They informed me that "there was a problem with our website which deleted your item from stock while you were ordering" (Something I've now seen they tell everyone). But assure me it's "In transit" already. They ignored my requests for shipping info until they finally "actually" "Dispatched" the item 12 days later.

I say "Dispatch" in quotes because it's really just from their own warehouse to their dispatch centre.

At which point, only after it's too late to cancel, they then decide to finally tell you "Our couriers have a significant backlog, your shipment may be delayed".

They use PostNL. It's been 17 days and PostNL still have no knowledge of the parcel.

They continuously blame "International shipping delays" despite providing me with the tracking info to show that the international shipping part HASNT EVEN STARTED. And despite admitting they didn't even start the dispatch process until I pestered them 12 days after the order.

These guys are utterly shameless scammers.

Oh, and they'll hit you with hidden customs fees not listen anywhere at all in the invoice or on the order.

Even if they're £500 cheaper than everywhere else, don't do it.

I'm now told by PostNL that my parcel should be with me by January, and Grooves have the audacity to say my request for cancellation "arrived too late" despite multiple attempts to clarify before dispatch and even though the item hasn't even left their country.

But it's fine they assure me, if it ever arrives, I can return at my own expense.

"3-7 working days".

Placed order. Full extent of long lead time then revealed. That was fine. Decided to wait. Chased them 2 months later. Only then did they inform me they are not able to fulfil my order. They had tried to source other suppliers and failed. So they had obviously known for a long time that there was a problem. Why didn't they tell me straight away. NO WAY TO RUN A BUSINESS.

You have to pay vat even when selecting 'free delivery'
This would be fine if it was under the price for example, they should make it less hidden, i had to pay £59 extra on top of the £220, although even with vat added the price is still quite low for what i bought.

Despite the site ends with ".uk", it is a German site, and you need to pay VAT + fees, roughly +20%, on top of any prices you find on it! I didn't notice that because there is nowhere during the purchase process it is reminding you that, you have to search in its policy where there are 2 sentences saying you are responsible to do so.

Not only that, the process is very slow due to the customs and shipping. I have bought things from Aliexpress when they shipped from China and I received in 7 days without any costs -- they just sorted out the customs charge on their end. On Grooves it took a whole 2 weeks before I get the package!

I was baited by the slightly lower price that Bing suggested. In the end I had to pay 120 pounds more than UK websites with next day delivery.

Looks very dodgy, be careful. Products ordered but never received. Refund request denied despite clear statement that they will refund within 14 days without any questions!. AVOID!!!