Groovystyle Baby Reviews 

36
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Just picked up my Nuna triv lx travel system. We went into the store on a Saturday with a booked appointment. During the appointment all of the staff were very welcoming and helpful. Even offered u... See more

Rated 5 out of 5 stars

We found Sam2 & Rachael incredibly helpful when looking to purchase a double buggy. It transpired our daughter was too tall and or close to the weight limit for us to go down that route so we opted fo... See more

Rated 5 out of 5 stars

My order was delayed for a month, however I was made aware very quickly and was oftered a different yet similar item. I chose to wait for my item to come back into stock. When my item was delivered it... See more

Rated 5 out of 5 stars

I emailed the sales team out of hours and got a reply very quickly still! Great communication and super helpful. Spoke with Natasha. The price matched a travel pram I found online immediately wh... See more

Company details

  1. Baby Store
  2. also in
  3. Children's Store

Information provided by various external sources

Groovystyle Baby Equipment for Pushchairs, prams and travel systems. At Groovystyle we provide the best equipment you need for your baby.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.7

All reviews

(36)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful & Thorough

We found Sam2 & Rachael incredibly helpful when looking to purchase a double buggy. It transpired our daughter was too tall and or close to the weight limit for us to go down that route so we opted for a buggy board instead. We hadn’t considered weight being an issue but thankfully this was pointed out to us prior to the purchase. We didn’t feel under any pressure to make a purchase which is nice for what could have been a high pressure sales environment. Would highly recommend- Thank you!

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend this company

Sam2 was informative about the products we were interested in and gave a demonstration of fitting procedure for car seat.
Despite rain outside, Sam2 and Rachel spent time installing our chosen seat in the car. Overall excellent service

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent in-store service

Excellent in-store service. Sam was extremely knowledgeable and patient with a clueless first time mum! Would definitely shop here again and highly recommend

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Very quick and friendly service. Order came the next day!

I bought an older model of changing bag from here that I had struggled to find anywhere else. I made an enquiry and received a response very quickly from Natasha, who was able to advise and provide information quickly. My order arrived the very next day and I am delighted with it.
Very quick and friendly service both before and after ordering and I will shop here again!

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience!

We had an amazing experience! We walked in pretty clueless about what the options were and we were shown lots of options that would suit our needs across multiple price points. In the end we found two strollers to buy that together came in under the budget we had for one. The team were so lovely. Can’t recommend enough!

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough!

I wish I found this shop when I was pregnant with my first baby, the staff are so friendly and helped me with everything I will need for my second and offered me lots of advice for having 2 children close in age.
Didn’t over-sell and if anything saved me money!
The show room stocks everything you need to see, which I think when buying for your baby you want to see how things works ect...
Thank you so much for all your help!

May 11, 2021
Unprompted review
Rated 1 out of 5 stars

A waste of time

I placed an order on the 4th March, luckily I took a screenshot of the order as I never received the confirmation email. A couple of days later I contact someone via the web chat about my order and I am told to wait 1 to 2 weeks. It’s now the 18th March so I thought I would reach out to get an ETA. I am told my product is out of stock. So I am choosing a refund and not sure how long that would take. If I had not chased them today I am not entirely sure they would have contacted me.

March 18, 2021
Unprompted review
Groovystyle Baby logo

Reply from Groovystyle Baby

Hello Nelly,

Sorry to see you have left this review.

Just to clarify you actually placed your order on the 3rd and we emailed you on the 4th to advise we had placed the order with Cloud B and the item should be 7-10 days. We were advised on the 9th by the manufacturers that this item is no longer available. We emailed you this information the same day. We are sorry you missed this emails however they were sent as detailed below.

9 Mar 2021 16:31:19 Processing Customer Notified
Good Afternoon, Unfortunately we have been advised that the Tranquil Turtle Aqua Light and Sound by Cloud B has been discontinued. We have checked stock and we have the following in stock for which i have included links too, if you would like to change to one of these we will of course refund you the difference. https://groovystyle.co.uk/peaceful-panda-by-cloud-b.html https://groovystyle.co.uk/bubbly-bunny-by-cloud-b.html https://groovystyle.co.uk/nighty-night-owl-smart-sensor-by-cloud-b.html Please advise at your earliest convenience if you would like to make any changes or cancel your order. Kind Regards Groovystyle Sales Team

4 Mar 2021 11:41:55 Processing Customer Notified
Thank you for your order placed with Groovystyle. Please be aware that there is a lead time of 7-10 working days on your order. If you would like to make any changes to your order please e-mail the customer service team at sales@groovystyle.co.uk and quote your order number. Many Thanks Kind Regards Groovystyle Sales Team

We can confirm we have now refunded you as per your email request today.

Rated 5 out of 5 stars

Great customer service

I've bought a car seat and replacement wheels / raincover for an old buggy from Groovy Style. They've been great. Customer service was super helpful and quick to respond to a query.

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a urban jungle luxury at a…

Ordered a urban jungle luxury at a super discounted price, Ordered over the weekend it was dispatched Monday and arrived Tuesday, had a small issue with what was shown on the website, for the error I was sent a gift also delivered next day! So so helpful and a very trustworthy site, will definitely be back, 5 stars from me :)

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant sevice !

My order was delayed for a month, however I was made aware very quickly and was oftered a different yet similar item. I chose to wait for my item to come back into stock. When my item was delivered it was open, items were missing and some were dirty, however when I contacted their costomer service team and they were fantastic! They had my order delivered next day with extra packaging, to ensure it wouldn't happen again. I was so thankful to Ashley for all her help !

June 4, 2020
Unprompted review

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