GroundGuards Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are a credit to the company and excel at teamwork. The service provided is frequently described as excellent, from initial communication and ordering to installation and delivery. People appreciate the quick turnaround times, adaptability to site conditions, and the overall smooth process. The products themselves are also highly regarded, with many reviewers finding them to be exactly what they needed, robust, and of high quality. The procurement and ordering processes are highlighted as easy and efficient, with prompt responses to queries and clear communication regarding delivery. Reviewers also commend the delivery service for its speed and the patience of the drivers, even with challenging access.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers express satisfaction, highlighting efficient, friendly,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Product

Customers had positive experiences with the product. Many reviewers praised the product quality, describing... See more

Order

Users describe positive interactions with the ordering process. Many customers found online ordering easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... See more

Company replied

Rated 5 out of 5 stars

great service from start to finish. initial visit to survey work areas went well. Procurement process was easy installation and demob was carried out in a very efficient and safe manner equipment... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is gr... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Building Equipment Hire Service
  3. Equipment Supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Great experience

Great experience , great knowledge , Very good team of men fast well organised method of installation

July 28, 2025
Unprompted review
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Reply from GroundGuards

Thanks for the great review! Really glad to hear the team did a good job and got everything installed quickly and smoothly. We appreciate you taking the time to share your feedback.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Easy to order process and great…

Easy to order process and great customer service.

July 25, 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for the 5 stars, Sean! We're really glad you found the ordering process easy and had a great experience with our team. If there's anything else we can help with, just give us a shout.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent Service from Ground Guards

We recently had Ground Guards install an xtreme mat temporary trackway for crane access on our site, and the experience was outstanding from start to finish. Connor and Richard were the two team members who handled the job, and they were both excellent—professional, efficient, and clearly experienced in what they do.

They arrived on time, communicated clearly, and worked quickly without cutting corners. The trackway itself was installed cleanly and securely, allowing safe crane movement without any issues. They also made sure everything was tidied up before they left, which we really appreciated.

Overall, a reliable and skilled team that delivered exactly what we needed. I wouldn’t hesitate to use Ground Guardss again and would definitely recommend them—especially if you get Connor and Richard on the job!

July 23, 2025
Unprompted review
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Reply from GroundGuards

Wow, what a review! Thanks so much for taking the time to write this. I’ll make sure Connor and Richard see your comments - they’ll really appreciate it. They’re a cracking team and it’s great to see that come across on site. Really appreciate the recommendation and glad we could deliver exactly what you needed.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Connor and Richard recommended contractors

I had Connor and Richard on our site in Lindfield and were very helpful. They have installed more ground guards than originally required due to the curved shape of the haul road. They finished in the time we agreed and worked very safely.
Skilful plant operator and installer on the ground also very good.

July 21, 2025
Unprompted review
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Reply from GroundGuards

Thanks for your feedback. Great to hear Connor and Richard were helpful and adapted the install to suit your haul road. Providing a safe, efficient service is always our goal, so I’ll make sure your comments are passed on to the team. We look forward to working with you again in future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Well equipped company

Well equipped company, hard working skilled lads! Done the job look easy. 👍👍

July 18, 2025
Unprompted review
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Reply from GroundGuards

Thanks for the great review! Glad to hear you were happy with the team and the end result.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

efficient and professional

efficient and professional at all times 👍

July 7, 2025
Unprompted review
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Reply from GroundGuards

Glad you had a great experience, thank you for the review!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Would use again

Prompt and adaptable throughout the job. Very efficient and got on even on a very busy site. Would definitely use again.

July 8, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind words. We're glad we could support your project and keep things moving, even on a busy site. We look forward to working with you again.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

The gentlemen where very professional…

The gentlemen where very professional and helpful.

June 25, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind words! We're glad to hear our team were professional and helpful. We really appreciate your feedback!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great service

Great service, delivered and installed the track mats as asked across difficult terrain. Staff were very helpful and friendly.

June 13, 2025
Unprompted review
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Reply from GroundGuards

Thanks for the great review! Glad the team and mats delivered on a tough job. Really appreciate you sharing your experience.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Shripney Cable Works

Great office staff, impressive planning from start to finish. Professional site staff, always on time, positive works ethic, a problem solving team that completed the planned works ahead of schedule. Good job lads!!!

May 23, 2025
Unprompted review
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Reply from GroundGuards

Thanks a lot for your review. We’re really pleased to hear you were happy with both the office team and the site crew. The team always aims to be helpful and get things done on time, so finishing early is a real bonus. I’ll share your comments with everyone - they’ll be chuffed! Thanks again for taking the time to let us know.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Thank you Emma

We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communication and helped us with a tight schedule. Emma deserves a specific mention, she was very professional and efficient despite some challenges we threw at her. The delivery driver was also amazingly patient despite the difficulties of the tricky site access.

May 26, 2025
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Reply from GroundGuards

Thanks so much for taking the time to leave this review. It’s great to hear the mats did the job and that the team, especially Emma, could help keep everything on track. We’ll pass on your comments. If you need anything else, just let us know.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great product, Great team

We have been using GroundGuards for a few years now and as usual on our latest project the service has been what one has become use too, great to put it in a word. From the survey with Arthur to the service from the depot with Stuart. They are willing to help and adapt to site conditions which is hard to come by these days. Top top it all the product is second to none.

April 8, 2025
Unprompted review
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Reply from GroundGuards

Thanks so much for taking the time to leave this review. It really means a lot to us. It's brilliant to hear that you've had such positive experiences, both with our products and our team. Arthur and Stuart will be pleased to get a mention! We do our best to make things easy on site and help wherever we can, so it’s great to know that’s making a difference for you. Thanks for choosing us, and for coming back project after project. If you need anything else, just let us know.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

great service from start to finish.

great service from start to finish.
initial visit to survey work areas went well. Procurement process was easy
installation and demob was carried out in a very efficient and safe manner
equipment used, including install kit, was in excellent condition
site team were professional and good to work with
overall very happy with service provided

February 14, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! Glad to hear everything went smoothly from survey to installation and uplift. Great to know the kit was spot on and the team made a good impression. We really appreciate the feedback and hope to work with you again soon!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

15.05.25

Timely replies in a professional manner and the goods are quality

May 14, 2025
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! We’re glad you were happy with the service and the quality of our products.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

A Pleasure to deal with.

The guys here are pleasant, helpful and informative.
I got to have a look in their warehouse where the difference between products was explained to me and could see the product first hand. Decided what to have there and then. Invoiced, paid and I was loaded before I could eat a sandwich.

April 21, 2025
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Reply from GroundGuards

Thanks for the great review!

Really glad to hear our team was helpful and made things easy for you. It’s great that you could see the products up close and get everything sorted so quickly.

Appreciate you choosing us - we’re here if you need anything else!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great products and service

I have used Groundguards for many years and can honestly say I have never had an issue with any of their high quality products. The service levels are excellent and I always benefit from a personal customer service from John White and the Groundguards team. Well done guys !

April 9, 2025
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Reply from GroundGuards

Thanks so much for the lovely review - it really means a lot! We're glad to hear everything's always gone smoothly and that John's looked after you so well. We’ll make sure the team sees your kind words. Great to have you with us!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great product / competative pricing too

Great service from initial quote through to installation - would definately look to use again.

March 31, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the lovely review! Great to hear everything went smoothly - we’d be more than happy to help any time.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Helpful staff

Helpful staff, delivered quickly and product was just what we needed.

March 17, 2025
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! We're really glad everything arrived quickly and worked well for you. Let us know if you need anything else!

Best,
Mike - Marketing Manager

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