I dont know where should i start from. Biggest Red Flag is that you have to pay in advance and get service after payment. That means if something goes wrong, you can forget your money. I... See more
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I recently purchased a Microsoft Office key from this website at a fantastic price, and the entire experience was quick and seamless. The checkout process was smooth, and I received the code immediate... See more
The end result always influences how one feels from the experience. In this case my lashes ended up looking like in my best case scenario. This doesnt always happen despite the best efforts of the tec... See more
I purchased three licences. I recently installed the last one on my device. The whole process is very simple. Just go to the licence creation page and follow the instructions – each step is described... See more
Company details
Written by the company
Über Groupon Groupon baut die tägliche Gewohnheit im lokalen Handel auf, mit einem riesigen Mobil- und Online-Marktplatz, der satte Rabatte auf Essen, Entdeckungen und neue Erlebnisse bietet, so dass Kunden das Beste finden können, was eine Stadt zu bieten hat. Groupon zelebriert Erlebnisse und alltägliche Dinge, von denen wir glauben, dass sie das Leben sinnvoller machen. Als Unternehmen sind wir bestrebt, unseren Kunden zu helfen, neue Orte, Produkte und neue Aktivitäten zu entdecken; unseren Kunden den zusätzlichen Schub zu geben, so dass sie etwas Neues ausprobieren wollen, in dem Wissen, dass sie ihre lokale Community unterstützen. Bis heute hat Groupon Tickets für 47 Millionen Stunden Live-Musik verkauft und war für 65 Millionen Unzen Steak verantwortlich, 15 Millionen Fitness-Klassen wurden von Kunden überlebt und 240 Millionen Unzen Kaffee gebraut.
Contact info
Dircksenstraße 3, 10179, Berlin, Germany
- groupon.de
3.9
Great
17K reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
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Good platform to snag deals
Great website to pick up deals on events and experiences. Haven't ever purchased any products but I enjoy browsing Groupon when I'm visiting a new city. Their customer service has been very helpful the few times I've been in contact with them.
September 17, 2024
On 12/22/2023
On 12/22/2023, I bought a Microsoft Office 21 Professional Plus Software for my personal useand was happy using it for 3 years without any issues. Usually, their product looks good and works like the original MS Office Products. I do not regret buying their product in the future.
April 29, 2025
Unprompted review
Ware top und es hat alles super gut funktioniert
Hat alles super gut funktioniert, Ware war top, also - alles bestens.
April 22, 2025
It has been a total waste of time…
It has been a total waste of time dealing with Groupon and there is no customer service. I ordered a few items and then never heard back from anyone. On the item I already redeemed, I never got it and Groupon does not care about helping. Shocking behaviour !
April 19, 2025
Unprompted review
Reply from Groupon
Hi,
Thanks for your review!
We’re very sorry to hear about the poor experience you’ve had with us so far. Our team is currently reviewing this complaint and will follow up with you directly to resolve this issue for you within the next 48 hours.
Regards,
Sneha Kishor
Groupon Customer Support
The lady was in too much hurry and did…
The lady was in too much hurry and did only 50 minutes and not 60 minutes massage
April 15, 2025
Reply from Groupon
Hi Shailesh,
Thanks for your review! We are truly sorry to hear about your recent experience and the inconvenience caused by the shortened massage session. We completely understand how this could be frustrating, and we apologize for not meeting the expected standard of service.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.de/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Farzana Begum. H
Groupon Customer Support
Relax Studio- Mrs Ediale- a cheater?
By the end of the year I got in touch with customer service, because of this Coupon /RELAX Cosmetic- Simone Ediale- and they made it very difficult for me when I claimed that the parrtner didn`t fulfill the contract- I actually wanted to give it back- whch was not accepted. She was either not reachable or onholiday, or there was simply now way to get an appoinment. So I provided the entire correspondence up to that date to customer service. Then the coupon expired- however, your partner, Mrs Ediale, promised to nevertheless offer the treatment. She had already handed the coupon in at GROUPON, because she insisted on having the code before, i.e. when booking the appointment. She said she cld only check dates, etc. when having the coupon. it seemd strange to me, but I still believed in customer protection by Groupon somehow. Each tme I got in touch with her, she wanted the coupon, and I replied that I had sent it a couple of times. Finally an appointmant was fixed for today (March 29th at 3pm) BUT the person, Mrs Ediale, was not there; the door locked, the phone remained unanswered. The worst experience with Groupon ever!
Now I really want my money back! And I feel I should sue her.
March 29, 2025
Unprompted review
Reply from Groupon
Hi there,
We’re deeply sorry to hear about the frustrating and disappointing experience you’ve had with the Coupon/RELAX Cosmetic deal through Groupon and our partner, Simone Ediale. We sincerely apologize for the difficulties you faced in trying to resolve this matter, from the challenges in communication to the unfulfilled appointment and expired coupon. It’s unacceptable that you were left in such a situation, and we regret the inconvenience and frustration this has caused you.
Your satisfaction is our priority, and we’d like to assist you further. Please contact our support team at https://www.groupon.com/faq with the details of your experience so we can investigate this matter thoroughly and work toward a resolution, including addressing your request for a refund.
Thank you for sharing your feedback—it helps us improve, and we’re here to support you.
Warm regards,
Chetan C,
Groupon Customer Support.
Really bad because an order which I…
Really bad because an order which I took at the beginning of march didn’t came until today - every question to the support ended with the information that the order is on the way but the product isn’t there and there’s no order information - really bad
March 29, 2025
Unprompted review
Reply from Groupon
Hi Brian,
We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it must be to wait since March without clear updates.
While our records indicate that the order is on its way, we regret that it has not yet arrived, and we apologize for any confusion caused by the lack of detailed information. We value your patience and are committed to resolving this matter as quickly as possible.
For further assistance and to help us investigate this issue thoroughly, please reach out to our support team at https://www.groupon.com/faq. We are here to help and will do our best to resolve this promptly.
Thank you for your understanding. We appreciate your patience and look forward to assisting you.
Kind regards,
Chetan C
Groupon Customer Support
Microsoft 365 Pro deal is not genuine
Microsoft 365 Pro deal is not genuine. Followed instructions, uninstalled previous versions, entered the foreign email address and password to download, received a downloading message but at completion of download, nothing was downloaded on my PC. I should have checked the Microsoft website forum first where the comments from others reflected the same problem.
I trusted Groupon as I have been purchasing deals on their site for many years without any issues. I will not deal with Groupon anymore.
March 22, 2025
Unprompted review
Reply from Groupon
Hi Esther,
Thank you for sharing your feedback. We sincerely apologize for any disappointment or inconvenience you experienced.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.es/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Sathiya Priyan S
Groupon Customer Support
The good deal is good, but...
The good deal is good, but you still haven't fixed the redeeming of vouchers online. It's the second time in two years when I bought one of your vouchers for a photoshoot and it wasn't working online. I redeemed it on spot at the photo studio.
March 4, 2025
The advertised service was not performed
The advertised service was not fully performed. After complaining at their customer service, they were not able to provide a sufficient solution to compensate me for the malservice and to stop this to happen to further clients as well.
January 11, 2025
Unprompted review
Reply from Groupon
Hi,
Thanks for your review!
Thank you for sharing your feedback. We sincerely apologize for any disappointment or inconvenience you experienced.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.com/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Ishwarya
Groupon Customer Support
Groupon is not recommended
Groupon is not recommended. Reasons:
- Customer service?
- Items cannot be returned
- No response after complaint
If this exists, it cannot be reached
- Products poorly described
- Shipper (China?) not transparent before ordering
- Warning: Customs will contact you when shipping from Asia
Groupon ist nicht zu empfehlen. Gründe:
- Kundendienst ?
- Rückgabe der Artikel nicht möglich
- Keine Reaktion nach Reklamation
Falls es diesen gibt, nicht zu erreichen
- Produkte schlecht beschrieben
- Versender (China ?) nicht transparent vor Bestellung
- Warnung: Der Zoll meldet sich bei Versand aus Asien
January 31, 2025
Unprompted review
Reply from Groupon
Hallo Paule,
vielen Dank für Ihre Bewertung!
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, auf die Sie gestoßen sind, und danken Ihnen für die Zeit, die Sie sich genommen haben, um Ihre Bedenken bezüglich der Nutzung von Groupon zu schildern.
Wir verstehen, wie frustrierend es sein kann, wenn die Erwartungen nicht erfüllt werden. Wir sind bestrebt, uns in diesem Bereich zu verbessern, und Ihr Feedback wird uns dabei helfen, unseren Support-Prozess zu verbessern, um sicherzustellen, dass alle Kunden zeitnah und effektiv Hilfe erhalten.
Bitte besuchen Sie https://www.groupon.de/faq, um unser Team direkt zu erreichen und weitere Unterstützung zu erhalten. Wir danken Ihnen!
Mit freundlichen Grüßen,
Amalesh Radhakrishnan
Groupon Kundenbetreuung
I bought 18 month and the end date is…
I bought 18 month and the end date is marked june 2025. Strange
The course is excellent. I like it very much.
February 1, 2025
Unprompted review
Didn’t listen to the customer
Polite staff. The hairdresser cut well and blow dried well, but unfortunately didn’t listen carefully during the consultation about dying my hair. I had specifically asked not to see any more grey hair, but in my opinion, he was very focused on highlights. The end result, unfortunately, showed some grey at the hairline. He offered to dye the hairline as well, but at an additional cost. He should have dyed my hair from the start!
February 13, 2025
Unprompted review
Reply from Groupon
Hi,
Thanks for your review!
We greatly appreciate your kind words about our polite staff and the skillful haircut and blow-dry you received. However, it is disheartening to hear that the consultation did not meet your expectations, particularly regarding the coloring of your hair.
Please visit https://www.groupon.de/faq to reach our team directly for more assistance today. Thank you!
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
A very nice evening
it was a very nice evening and the meal was also very good.
February 7, 2025
Unprompted review
I should have listened to the 1 and 2 star reviews
I should have listened to the 1 and 2 star reviews. This company has turned into a rip-off company. They have a vendor who is selling Microsoft Office 2024. The item arrives and, without disclosing, is an Internet version for students and licensed to some company I have never heard of. To add insult to injury, when you try to get a refund, they refer you to the company, who refer you back to Groupon. Then the replies, to your email request for a refund, start coming and coming and coming. Do this do that but never a resolution. The final straw, after the vendor acknowledged that I didn't get what I ordered and that Groupon was responsible, was they would turn it over to their resolution team and I should hear something in about 7 days. In the interim, I get promotional emails, from Groupon two or three times a day promoting the vendor selling the same product. I have initiated a chargeback. Please do not buy from them before reading the 1 and 2-star reviews. Oh, yes, I will get the standard reply letter to this review but I guarantee they will do NOTHING. The standard reply is just to try and cover their corrupt company. Ask yourself, how do they even know my situation that they are "going to continue" working on? I just posted my first name and initial. They have absolutely no idea who I am.
January 26, 2025
Unprompted review
Reply from Groupon
Hi Don,
Thanks for your review!
Thank you for taking the time to share your experience with us. We're deeply sorry to hear about the issues you've encountered with your recent purchase, and we completely understand how frustrating this must be for you.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.de/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Subash
Groupon Customer Support
A very knowledgable and enthusiastic…
A very knowledgable and enthusiastic guide showing the premises and providing inside knowledge of how to roast and brew coffee. Time well spent!
January 30, 2025
Unprompted review
Still waiting for the delivery......
December 12, 2024
Unprompted review
Reply from Groupon
Hi Hans,
Thanks for your review!
Sorry to hear that your shipment hasn't arrived yet. Please visit https://www.groupon.de/faq to reach our team directly for more assistance today. Thank you!
Regards,
Vishnu
Groupon Customer Support
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